Rainworth Motors Ltd - Mansfield

[monkster]

Today I arranged to have a test drive in an Octavia 2.0 diesel estate.I had booked in to drive the car at 12.00.When I got to the dealers, the car was dirty inside and had a flat tyre!
I told a young salesman who was not in the least bit interested in what I had to say.Very bad service!What do I have to do to have a drive in a Skoda?I cannot believe you have such a good reputation.The others must be completely dire!

[DaveO]

I just bought my Scout from Rainworth and could not be happier with their service. Jeremy Taylor was top notch and gave me an out-standing deal. Remember this dealer is about 450miles away from me!
Delivered the car two days ago and they could not have been better

Dave

[rotodiesel]

I bought a Superb from Rainworth - Jeremy Taylor did an excellent job as salesman and the car has been fine. Just don't go anywhere near them for servicing work, although it sounds as though you are a safe distance away.

(Message for Rainworth - as my Superb is now out of warranty, I've just given it a service. As well as all the other things not done, like blowing up the spare tyre (flat but not punctured) changing the air filter and selling me a car with 2mm of rear pad material, I have found that the gearbox oil level had never been checked - the plug had obviously never ever been out. Luckily, the level was OK - thanks a bunch.)

rotodiesel.

[Scribbler]

Do not uses these for anything other than buying a car they are incompetent *************.

Here is a copy of the email i sent to Skoda Customer Services about them:

F.A.O Jenny,

Ref Skoda Octavia VRS Reg. OV55 WDE

As discussed i have attached some photo's showing the shoddy workmanship we have received at Rainworth Skoda.

I will start from the beginning as its quite a long list of problems.

We Purchased our first Skoda from Rainworth Motors (FD03 XRS) also an Octavia VRS, this was relatively un-problematic although just before selling the car we took it in for a routine coil pack change and they managed to dint the rear wheel arch. They Partly owned upto it, although because they said we couldn't prove it was them who damaged
the car they agreed to only pay half towards the cost of repair. However this was not fair so we decided to sell the car and Buy a newer one. As we were unhappy with Rainworth's customer service we travelled all the way to Lincoln to buy our next Octavia VRS from Dennis Horton Skoda dealers (0V55 WDE) The car was a year old but had excellent paint work and very good condition having only done 6K Miles at the time. (We noticed shortly after purchasing the car that the boot window lip seal was coming away from the glass. We decided that even though we didn't trust Rainworth Motors we would take the car to the in the hope they had improved from our last visit and because the distance to Lincoln was to much for such a trivial repair. Rainwoth Skoda looked at the problem and said they would replace the entire back window under warranty as the seal was bonded to it. They also told us that two screws were missing from the rear spoiler. They said that we would have to take the car all the way back to Dennis Horton for this though as they didn't have the right screws. I expressed my disbelief that they couldn't source the right screws to save us a trip back to Dennis Horton, so they agreed to fix the problem.
Being an Engineer myself I know that they would probably use self tapping screws rather than fix the problem properly I categorically said don't fit these self tapers as it will destroy the thread in the Spoiler bushes and wreck the spoiler and look unsightly. As you can see from the photo's they ignored my wishes and fitted the wrong size self tapping screws. I have since got them to remove them and refit the proper screws but there is a good chance these will now come loose due to breaking the thread on the bush and only after several trips back and forth to the garage. Back to the Boot seal when we collected the car I inspected the work only to find a big dint/scratch (30mm long x 2mm wide x 1mm deep approx in the roof caused during the fitment of the window. I highlighted this to the garage and they accepted responsibility and agreed to fix the scratch. The car was booked in again and low and behold when we collected it the car was a mess it now looks like it has been in a rear collision and resprayed. The paintwork is very bad there is a continuous grey line where the primer is visible just between the lip seal that was replaced and the roof line. This is not just a visual line but its a build up of paint that is now waring away at the new seal which has already perished due to it catching everytime we open the boot.

I am not an unreasonable man and understand that accidents happen. However Rainworth Motors do not own up to them only under pressure and are completely incapable of carrying out satisfactory repairs.I was told by Richard the Service manager on several occasions that "we should not expect anymore because we didn't purchase the car from them". He also said they had spent £150 of there own money on repairs an were now "drawing the line". I'm only getting involved now because my wife the owner of the car has been in tears very upset by her experiences with them.

I think a Satisfactory outcome to this problem would be that the car was extensively repaired by a reputable specialist body shop the car should then be professionally valleted by a third party to remove all the filler seen in the photo's which covers the car and
we should receive some form of compensation and an apology for the grief caused and loss of earnings etc.

I intend to see this through and look forward to your reply I am looking into getting an independent inspection of the work carried out as you suggested (although I feel skoda should pay for this) and contacting various watchdog helplines to see if any other
people have received similar treatment.

Regards

Mark Parsons

Sorry about the length, does anyone have any ideas where i go from here? Skoda have said that they are not able to force Rainworth to rectify the damage they have caused.
Any help would be apreciated

[DGW]

I suggest that you ask for advice in the General Car Chat forum, drawing attention to the post above. To do this cut and paste the link below into the new post. Members will then have ready access to the contents of your email.

http://www.briskoda.net/forums/skoda...2/#post1050244

[tchapm]

Have ordered my new Octi VRs from Jeremy, and my mind is now at rest about their Sales practises, however will probably not be taking it there for servicing judging from the comments.

So far, Jeremy has been very helpful and has ordered exactly what I requested, and done the exact deal as I wanted it - which is great, as Bickerton's Sheffield couldn't do it!

[TonyD]

Hi

Just going through this thread as a new member to the group. Purchased my VRS 6 months ago from Rainworth and can only say that I am very impressed with them. This is my first and not last Octy VRS not in small part to the dealership.

I asked for them to look for a low mileage 56 plate black magic rs estate with jumbo box. 1 week later they went to coventry to pick one up for me to look at. Absolutely immaculate condition and great price.

I have had cars from some very large national dealerships; vauxhall, nissan and have never found the same level of service.

As to remapping. Rainworth do REVO and as part of the package honour the skoda warranty. I haven't yet had my care mapped due to cost but will do as soon as I can

[tchapm]

Following much heartache with the wife's illness etc, it came to pass that the order for the new car had to be cancelled. I paid £1000 deposit for the new car, but due to the circumstances needed it back. (I have left paid employment to look after my wife during this sad time).

I went to see Jeremy at the dealership and explained the situation. He seemed to understand but didn't offer me the deposit back straight away. He said that he would have to discuss it with the owners of Rainworths - which was fair enough.

They decided I could have my deposit back, once they had moved the car that I had ordered off their books.

After about 2 months they did this and I got my deposit back.

All in all I am grateful to Rainworths for seeing that the situatiuon was unique, and having enough heart to give me the money back.

Jeremy has proved he is honest, and what he says will happen, happens. You can't ask for more than that, in my experience.

If I can afford to buy a Skoda in the future, I would not hesitate to contact Jeremy again to place an order. Whether he would accept one from me is another matter.

[dogbloke]

After some comments on here, I'd been a bit anxious about taking my Octavia estate in for its 2 year service. I waited while the job was done. Comfortable waiting area with viewing window into clean well equipped workshop and if wanted, gallons of coffee supplied by Michelle, the lovely and helpful receptionist. Job done within the time promised and car returned having been washed too. Full account given of work done. Same appeared to be case for other customers present.

Things may have changed since other people have reported problems. All I can say is that I was pleasantly surprised by my experience and would have no qualms about going back. Car has run like a dream so far.

[R.N.S]

Hey there got a superb 2.5V6 TDI auto elegance from here about 3 years ago. car was nice really nice after a week or so i could not get the auto wipers to work in the auto position and it was me - i didnt know how to set them. but i popped in to the dealership to ask them to show me how to use it. the chap behind the service counter would not even come across and talk to me. told me i have to come back in a weeks time. i understand they are busy but it would have taken him just 20 mins or so just to show me. this was less than 10 days after me buying the car for cash from them.

seem keen on selling you the car but not bothered much after he would not even give me time of day.

i got a phone call back next day from the manager saying sorry and bring it back next day.

for a 21 year old it was alot of money to spend. and i felt let down for the future.

[R.N.S]

hello all that post above was what happened 2 years ago ish..

had to use them today in a hurry. I made a call said i was in a rush and really need some help. they got me in within 2 hours and sorted me. the service has really changed they're now nice and easy to talk to, so i booked my car in for a cam belt change there at a future date.

i was really surprised with today.

one bad thing they dont have auto courtesy cars.