Carrs Skoda - Indian Queens.

[DGW]

Carrs Skoda

Lodge Way

Indian Queens

Cornwall

TR9 6TF

Tel: 01726 862360

Fax: 01726 862369

Services: New, Used, Repair

[Ziggur]

Part of a family-run business spread across the West Country.

Multi-brand franchise.

The Skoda, Dodge, Jeep, Chrysler facility is a seperate building behind their large VW showroom. All brand new.

Had my first variable service with them yesterday.

Friendly, very efficient front-of-house team.

Andy, Master Technician, moved across from Mid Cornwall Cars and he had done work on my Octavia before. Knowledgable and helpful and willing to go the extra few yards when asked.

Plymouth is a bit closer for me but I will go back to Carrs when I need work.

[Bagpuss]

Popped in here last week to talk about the issue I'm seeing with the rain closing on my Superb II.

Unlike a couple of other dealers I've approached about this, they listened, checked my car, checked their own demonstrator and then looked at an Octy as well.

They agreed that the way it works in the Superb is broken, and have taken up the case with Skoda UK on my behalf.

The facilities are brand new, and very nice. Free tea and coffee while you wait, in china cups, which was nice (there are plastic cups too, if you prefer ).

Everybody was very friendly, and knowledgeable. I will definitely be making the trip when it comes time for my first service.

Bagpuss.

[Ziggur]

Mark - the Service Desk manager - is a Skoda Master Technician so you can talk to him and he listens.

[Saintyboy]

Interesting, these posts date back to 2009 so now two years old. My experience of Carrs, albeit the Audi flavour at Tresillion, is that they are a bunch of robbing whatsits who charged my wife £200 to change an indicator bulb. Of course they wrapped it up in some techspeak/gobbledygook but nevertheless it was a £200 indicator bulb.

Big franchise, only interested in wringing the maximum amount of cash out of the customer. One to be avoided in my opinion.

Martin

Edited 2 May, 2011 by Saintyboy

[Guest]

I have always found service from the Indian Queens branch of Carrs excellent. On my second MkII Superb purchased from them, my latest has had a few minor problems under warranty and they have always bent over backwards to remedy. I am a retired Motor Vehicle Technician, and a very fussy customer, and have been happy with their work both in reception and workshop. From my own experience I would recomend them.

[keystonedriving]

Just had my Roomster serviced and MOT'd there, it was a very pleasant experience. People were polite to deal with, the price wasn't too bad and the car was nicely valeted. I normally use the local independent in the next village, but on the basis of what I experienced today I will seriously think about using them regularly.

Rob.

[Sardom]

Well after a 5 1/2 month wait we've just picked up our Yeti Greenline ll Elegance from Carrs Skoda at Indian Queens on 10.9.11.

All in all I think we have just dealt with one of the best salesmen and purchase experiences we've ever known.

Our salesman, Mark Forrest, was very well presented, chatty (in a good way), funny and never pushy as in the normal clichéd salesman way. Yes, he did make suggestions, but was always polite whilst doing so.

Over the course of our longish wait for our SM I asked many a question and he started to realise how much I knew about the car even before we had it, (all due to this site) but we still got him to show us how it all worked i.e. MFD.

One of the things he did do for us is give us the free servicing pack for 3yrs as this wasn't available when we ordered back in march.

We had the Westfalia detachable towbar fitted by the dealer and the one thing i did ask on 3 occasions was to please make sure that it was coded correctly i.e. picture on Bolero, reverse sensors disabled etc etc. I was assured on all occasions that it would be done correctly but I have yet to check this out as we normally borrow a trailer but it is unavailable at the moment. When I know the result I will post it here and in the Yeti towbar section.

I did mention this site a week before we were due to pick up and that I was going to do a review of our dealings, whether this had any effect we will never know .

It will be a year until we know what the service side is like so will let you all know then.

So then, to close, a very good purchase in a very confident atmosphere (not cocky, like some) with a very good salesman (Mark Forrest) and what did we get?

An absolutely fantastic Yeti which we've both fallen in love with

Cheers, Dom and Sarah.

[pinklips]

Ive been into the dealership today and have been given some news that id thought id share with you all. Last night they won two awards at the yearly Skoda UK conference, not content with winning Retailer of the year last year, this year they have picked up two awards. The first being Customer Satisfaction and then they hit the jackpot again, Retailer of the year for the second year running. Visit this dealership and experience for yourselves what they are all about.

Well done from a happy Skoda driver.

[Sardom]

Well, as I promised in my last (and first) post on here, I'm here with the results of the tow hitch coding.

Yes I know it's taken me a while, my apologies.

As with so many a Škoda customer our SM couldn't tell if it ever had a trailer attached or not, other than it going a little slower.

The good news though is that Carrs do actually know what they are doing and have checked and corrected an issue with the coding so that it now all works properly, little pic of trailer and so on.

On another note, we had white worm on both front and rear badges and corrosion in three of the four wheel centre caps, all have been replaced under warranty and they seemed very happy to do so.

All in all we are very happy with the Yeti and Carrs.

Dom.

[Ian Perry]

Well, as I promised in my last (and first) post on here, I'm here with the results of the tow hitch coding.

Yes I know it's taken me a while, my apologies.

As with so many a Škoda customer our SM couldn't tell if it ever had a trailer attached or not, other than it going a little slower.

The good news though is that Carrs do actually know what they are doing and have checked and corrected an issue with the coding so that it now all works properly, little pic of trailer and so on.

On another note, we had white worm on both front and rear badges and corrosion in three of the four wheel centre caps, all have been replaced under warranty and they seemed very happy to do so.

All in all we are very happy with the Yeti and Carrs.

Dom.

Mine obtained from Carrs @ IQ but as they now do Skoda through their Helston outlet (Truscott) & this is only 30 minutes from home I took it there for service. White worm pointed out to them & (Warranty Job) they have ordered new badges all round & will be fitting them next week. Very pleased with their service notwithstanding the fact that the car came from another outlet (albeit part of the same group)

[Devon Wanderer]

Carrs at Indian Queens is one of 4 Skoda dealers approximately equidistant from where I live and, based on reports here, the one I chose to change my cambelt and water pump last week. Like others, I found the whole transaction was carried out with courtesy and efficiency from initial enquiry to handing back the loan car. If I hadn't had to stump up £450, it would have been the perfect day. If I lived closer, I wouldn't hesitate to use them all the time, but I'd certainly go back there for anything my independent wasn't confident of doing.

[Saintyboy]

I'm afraid I have to say that my only dealings with Carrs at Indian Queens have left me with a very very bad taste in my mouth. My Columbus head unit froze with the welcome splash screen turning on and off but not booting any further. I booked it in to Carrs who said that it needed a firmware update that they could do. They quoted me about £62 to do the job and booked it in for about 12 days time, which was the first slot they had available.

 

After apparently attempting to apply the firmware update, they said that they couldn't do it and the unit was beyond repair. They were quite happy to sell me a new head unit or to recode a second hand one, if I could find one. For this 'work' they presented me with a bill for £40.80 for effectively doing nothing.

 

Further research found DND services in Torquay who said that they could fix the unit. The unit was promptly sent to them and fixed within 24 hours and back in the car another day later.

 

In the meantime, I received a 'Customer Satisfaction Survey' from what I believed to be Carrs Skoda, although it transpired to be from Skoda UK. I filled in the survey honestly, making it clear that I wasn't happy with the service I received nor the information from the service staff who told me that they had tried everything to fix the unit, including removing the internal battery which I later discovered they hadn't done, even if such a battery existed.

 

Anyway, I subsequently received a phone call from Carrs, expressing their disappointment that I had filled in the survey in a negative manner, saying that if I was unhappy I should have said so at the time. I explained that I was a bit shell shocked at being told that I would need a new head unit but I would be really happy if  they would now apply the update  I had already paid for. I even offered to pay the difference between what I  had been quoted and what I had already been quoted. You can imagine my astonishment when I was told that, because I had responded negatively to their survey, they weren't prepared to do anything for me and that if I wanted the now working unit updated, it would cost me another £60+!!!!

 

I promptly reported all of this to Skoda UK and I have today had a call from Carrs offering to upgrade the unit for £66 but they would be prepared to discount this by 50% if I get the car serviced by them at the same time.

 

Will I ever use this company again??? Answers on a postcard please.

 

Martin

[JuanCarr]

The very dealers I am buying from

[Saintyboy]

They have now started spamming me with 'offers' for a new car. Never ever use this dealer, it's not worth the trouble.