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Hughes Skoda - Aylesbury..


DGW

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Hughes Skoda

Bicester Road

Aylesbury

HP19 8BL

0845 4812377

Services: Repair, Sales (New & Used)

Edited by ColinD
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  • 1 year later...
  • 2 years later...

Hughes Skoda on Bicester Road, Aylesbury, sits in a rather cramped corner beside the glittering facade of the Hughes Mercedes showroom. (Personally, I'd rather have the Yeti than any Merc - except, perhaps a G-Wagon!). It deserves more prominence

On the human side, the sale process in March 2012 was painless and cordial, even in dealing with my determination to spec 16" wheels with real rubber round them (the story's on the Yeti forum here). I didn't know until I'd signed on the dotted line that our's was our saleslady's last one, on her last day there. Gary Mason, who took over, cheerfully kept us up-to-date with news during the five-month wait. He let me know when eventually the transporter had just unloaded the Yeti and whisked us off to see it at the Group's PDI centre.

On the technical side, the PDI centre didn't get the towing coding right first time. That was the only delivery fault but it was promptly put right, though, and the car was collected and brought back at a convenient time without hitch. Since then the car has behaved perfectly, so I've had no reason yet to try out their servicing. When the time comes, I would have confidence in using them (providing their quote is OK, of course!).

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  • 3 months later...

I'm happy to give Hughes another vote of confidence.  The Yeti has just had her first (fixed) service, at 6200 miles which is about what we had expected.  Hughes quoted an acceptable £118.  The car was collected from home and returned, as arranged, without any problem.  The service included oil change, filter and sump plug, brake pad thickness check and 'visual health check'; tyre tread depths recorded for all road wheels, one minor tread block hole reported and marked without comment - I doubt if I would have seen it.  Valeted, in and out.  A bottle of 'official' screen wash supplied at my request.  I hadn't reported any problems for them to look at and, apart from the tyre mentioned above, Hughes themselves hadn't found anything amiss.  The bill - pence short of £120.  For the record, Ben Farthing was logged as the technician, with Amanda Dunton as Service Team Manager. 

 

Score 19.5 out of 20, the point five deduction is me being picky:  The roof (which I'm tall enough to see) hadn't had its final wipe over and was a bit smeary; all the other paintwork was clean and bright.  The front rubber mats were not properly located and fixed on the floor studs.  The wheels had been washed on the insides while they were off - thank you! - but there were some dribble marks left on the outside.  As I said, picky. 

 

On the basis of this episode I fully expect to be returning to Hughes, at least for servicing, provided their charges remain acceptable. 

 

 

 

 

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  • 1 year later...

Took my Superb in there for its first service (Hughes was not the supplying dealer). They were not my nearest dealer but my old dealer has gone and the franchise has gone to Citygate who made me change from VW to Skoda in the first place after they kept making a mess of servicing my VW Bora.

Anyway dropped the car off and was given a lovely Citigo with over 3/4 of a tank of fuel in it!. Was phoned at 2pm to say the car was ready. Car was washed and all seemed to be in order. So a big thumbs up from me!

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  • 1 month later...

Sorry - this should have been  expanded here, from another thread.  I was rather concentrating on the matter of the new tyres.  Anyway...

 

The second annual was dealt with as painlessly as the first, at 13,025 miles, £237.  I'm certainly expecting to be returning for the important third service and MoT come September, barring new factors, but there's some local indie competition to consider after that. 

 

Hughes (Aylesbury) willingly collect and deliver.  Well, they have done for first and second services, anyway.  No problems. 

 

In passing:  Second service, they gave warning advisories on all tyres, including the emergency spare on NSR!  By the book (full marks :thumbup: ), even though they knew that a new set were to be fitted elsewhere the following day.

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  • 1 year later...

Took my Superb in there for its first service (Hughes was not the supplying dealer). They were not my nearest dealer but my old dealer has gone and the franchise has gone to Citygate who made me change from VW to Skoda in the first place after they kept making a mess of servicing my VW Bora.

Anyway dropped the car off and was given a lovely Citigo with over 3/4 of a tank of fuel in it!. Was phoned at 2pm to say the car was ready. Car was washed and all seemed to be in order. So a big thumbs up from me!

I miss the friendly nature of the old place too.

Am waiting for my new car to be supplied by the Citygate crew.

Bloody useless and I'll never be going back once I get the car.

Issues with charging extra for bits not done on service of each of our cars, sales is dreadful. Couldn't give a monkeys.

The only one who I would deal with is Bart, who moved there when Palmers closed.

But he Is also restrained by the management. Great shame as he is great to deal with.

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  • 3 weeks later...

So, two-in-one here, as I missed out the third service plus first MoT a year ago.  That one was dealt with as easily as previous events - collected and delivered - and at my request the Haldex oil was changed too. 

 

This year - fourth plus MoT, at 27700 miles - again, no problems with either.  When booking a date, I asked for the handbrake to be eased (sticky blind again?) and for the wheels to be swapped front-to-back.  The tyres are showing no significant wear (and were subsequently noted at 6mm all over, all four) but I like to keep them about equal.  I said that no software updates that included any VAG emissions correction elements that might become available are to be installed without my explicit permission.  They said that they might have to ask for that to be put in writing, which I duly did anyway. 

 

One snag.  The collection driver made a note of a small chip in one wheel, which I did know about.  Unfortunately, that wheel was in the same place when the car was returned, although the job sheet showed that the swap had been done.  Big apology from Amanda Dunton, Service Manager, and the job was actually done, while we waited, when we were next in Aylesbury a week or so later.  Forgiven, but I did remind her that all reported work usually has to be taken on trust by the customer and she agreed that confidence can't be taken for granted. 

 

Despite the lapse, I see no reason why I wouldn't use Hughes again - other factors being equal.  

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  • 1 year later...
On 28/08/2016 at 11:27, Brijo said:

I see no reason why I wouldn't use Hughes again - other factors being equal.  

 

Well, I did, six months later.  An end to caravanning led to me changing Yeti from the '62 plate 2.0TDi 4x4 DSG to a Škoda Approved '63 1.2TSi DSG, again through Hughes Aylesbury (read the story here if you're interested). Same colour, to confuse the neighbours, but Elegance spec this time.  No problems with the exchange; a little exterior cosmetic work dealt with on the 1.2 and they switched my 16" Moons too at change-over. 

 

Yeti 2 has since been to Hughes this Spring for its 12 month service, when I also asked for an opinion on the drive pick-up (fingers crossed it's not the DSG, although within warranty).  There were no error codes but they confirmed that they had logged it as a possible fault.  Two months ago they had it back after two or three really bad episodes.  Again no error codes and everything within tolerances, but the Master Tech had "...taken it out for a good drive and taught it again how to change gear...".  Admittedly, there was an initial improvement but I do have some confidence in their reassurance of support should further action be necessary. 

 

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  • 2 months later...

Not been here for some time, but thought d pop in and say hi.

Anyway, back to Hughes.

Took the Yeti in for its 2 year oil service.

I had booked an auto loan car, but  they had allocated me a manual Citigroup. Turns out it was the fault of the group booking line, who didn’t allocate the correct car.

No matter, one of the sales guys heard my conversation with the service receptionist and handed me the keys to a his brand spanking 2.0 TDi SE L Karoq. Very nice it was too.

Spent the whole morning trolling around the Chilterns on an impromptu road test with plenty of time to fiddle with its toys.

Yeti serviced, Adblue topped up FOC and washed etc.

Very happy me.

Thats the reason ayetis replacement will be ordered from them, not ****ygate.

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  • 5 months later...

Another visit for the Yeti to Hughes, for her annual service (intermediate), after just under 10K miles for the year.  Collected, then delivered back home promptly at lunchtime as arranged (afternoon hospital chauffeur duty).  Wheels switched front-to-back again as requested; tyres (Kleber Quadraxer) noted as 4-5mm treads, slight cracking showing at upper sidewalls (at ~36K miles - planning for replacement before next winter).  No other problems, given a wash despite the rain! 

 

The same friendly and efficient service that I've come to expect. 

 

PS  The invoice now shows the addition of 'Bristol Street Motors' to the letterhead.

Edited by Brijo
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I’ve been in there a few times to have the ad-blue topped up. I always try to give them a ring to make sure they can fit me in, but a couple of times I have just gone in on spec and they have done it almost straight away.

The only thing that is mildly annoying is that when you phone it goes to a call centre and not the dealer.

See post above. 

However, the service receptionist has given me her email address so I now have a direct line to them.

I’m looking forward to the end of May so I can order the Karoq.

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So, both the wiper blades split the other day, so I needed a new pair.

Rang them Thursday afternoon. No appointments until the back end of April.

asked if I could just pop over and have them changed, as it’s only a 10 minute job.

“No problem. If you can come tomorrow afternoon we can do it”

All Done, and I didn’t even have time to drink a coffee. 

 

They will definitely be getting the order for my new car in May.

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