Jump to content

Truscotts Skoda - Helston, Cornwall


ColinD

Recommended Posts

  • 1 year later...

Been here for a couple of warranty claims and the staff are very helpful and polite. They kept the car for as long as needed to discover and fix the problem and provided a free courtesy car no problem. A* for service!

 

Bit of a werid setup though - you go into a Peugeot showroom to visit the service desk. I've never set foot in the small and dingy Skoda showroom down the road! Unfortunately both they and their sister dealerships at Carrs seem overpriced for both new and used cars, and they're not open on a Sunday so unlikely to purchase my next car from them.

Link to comment
Share on other sites

  • 2 months later...

Review by member ATCO, posted today but the member hit the report post button instead of reply. I've pasted the review below.

 

Our Yeti's electric windows developed a mind of their own and would open themselves about 40% at random times when the car was left locked and unattended meaning it was neither secure nor wearther-proof. The first dealer we tried wouldn't even look at it for 10 days and hadn't heard of a fault like it. Truscotts were very helpful "we always try to leave slots available for emergencies" and saw the car within hours of the initital call. The cure was simple - a reset - and the gentleman showed my wife how to do it as well. Very prompt and helpful service. Guess who's going to be getting the servicing work!
Link to comment
Share on other sites

  • 2 weeks later...

Impressed so far, they fielded my questions well, did everything they could during the ordering process, even though the car is a Motability one.  Have kept me up to date with the car's build process.  Hope the after care is as good.

 

I can understand Rapidronnie's points, the business is not ideally located having three sites on the same street.  This is a historical issue, I am sure that in time they will move to a single site and put everything under one roof.  They are miles better than Carrs at Indian Queens.  Was made to feel very unwelcome and looked down upon just because I was asking about a Motability car.  Having said that I am a happy customer of another of the Carrs group of garages, notably Mercedes Of Truro.  You win some, you lose some.

Link to comment
Share on other sites

  • 1 month later...

Just wanted to add that this dealer need to improve their attention to detail on the sales/admin side.

 

My friends Citigo Sport was registered as an Octavia Elegance, and I've seen them advertise the following cars within the last couple of months:

 

- Fabia RS with 140BHP

- Rapid 1.2TSI DSG

- Citigo Black Edition with DAB Radio

 

just to clarify, none of these cars exist :clap:

Link to comment
Share on other sites

  • 6 years later...

What you are about to read is true to the best of my knowledge, recollection and emails..... In case you were ever to wonder.

 

My first negative experience arrived by way of a dash warning which informed me of a flat key battery. I had only owned the car a short amount of time so I rang the dealership to arrange having them both replaced on the Saturday as the distance and time from work to the dealership meant I could miss them. Don't misunderstand me, if I was still driving an Audi GT Coupe, I'd give it a good go! I was informed that no one who was in on Saturday wanted to change the batteries and that was that. I had to suggest that I go to the VW side of the building on Saturday to have it done! He phoned them, then phoned me back to say that was fine. The chap on the VW parts desk who knew I was coming, said I had to pay because he hadn't been told different. You just feel disappointed I guess? I was also a little saddened because it took all of the cash I had to buy two Cornish pasties on the way home...... Why would I have needed my card? 

 
 
 
My second and final negative experience unknowingly started on the !st of January. It may be worth saying that the car had about a week's holiday over Christmas as is wasn't needed. On starting up, the dash warning informed me that the part of the braking system was unavailable and the door mirrors moved in and out a few times. Once I got going, everything seemed fine. The next evening (Saturday 2nd Jan) and I need to pop into town I so jump in and turn it over. It took longer to fire up, the brake warning sounded again and the door mirrors did their flappy thing. The car had been driving long enough to reach operating temperature before pulling in and parking for a few moments. On returning and starting the car, there wasn't enough juice to turn it over. Naturally, I popped the bonnet and checked that the terminals were tight and so rang Skoda Assistance using the number given to me by the 'salesman' at the dealership. I assume that Skoda then rang the AA leading to a VW Transporter van in yellow livery attending. He too checked the terminals before testing the battery and then telling me the battery was dead and needed replacing at £235. He also explained that these EFB's have well known problems leading to premature failure. I explained that the car has full warranty so I had nothing to pay. He then said that I need to pay, then claim the money back. At this point, I found myself over a barrel because I need the car early Monday morning and it needs to start. Reluctantly, I paid and continued on my way. 
 
We now need to jump back to the initial sale five months or so ago. When I declared my serious interest, we went to the desk where the perks of buying a Skoda from them which included warranty and breakdown cover which was emphasised. I specifically asked if the warranty was of the full and no quibble variety to which he answered yes. I had already explained that I needed a car that came with nothing to worry about for twelve months. Feeling happy and reassured, I paid, leaving only a small balance for collection day. Collection day came and all appeared well.
 
Back now to obtaining my refund....... I ring the dealership and ask to the salesman (my only point of contact) regarding the battery. I was told that it was his day off but he would phone the next day. This came and nearly went so I rang him again. He said that he remembers the sale and wanted to know what the problem was. I explain about the breakdown and replacement battery and ask him to implement my refund. He accepts that EFB's have known problems. He asked why I was charged, I didn't know. He then asked why I didn't just bring the car over, I reiterated that it was Saturday evening, it wouldn't start, I had to use it on the Monday and had no choice. I then asked him where he would have been at that time and he replied "At home", He then implied that what he meant was that batteries are not covered in my warranty so I reminded him that as well he knows, he sold me a car with a full warranty so in fact, they are. He then said that I should have looked in one of the booklets to see what wasn't covered, where I told him that he should have drawn it to my attention. He then claimed it was 'wear and tear' and that only electrical and mechanical faults were covered. At this point he gave up and asked for an invoice from the AA. It didn't take long to hear that what the AA sent to me wasn't good enough. I said that this problem is between Skoda and the AA and not me. He would not accept that and said that I need to contact the AA, get a usable invoice and send it to him. Only then will it be looked into. For what I believe was a good eight minutes, I couldn't get him to understand that I didn't have a contract with the AA, no contact information for the AA, nor a phone number because I never phoned them. Voices are now certainly raised but I'm not giving up! Eventually the Penny slowly drops and he grasps it....... So, he asks which number I rang, the number he gave me - the one for Skoda Assistance, Where did I get it from? It was on the print out that says which number to phone, that he gave me on collection day. I am startled that he then asked me for it. Nevertheless I give it the the call comes to an end. Next I receive an email saying that an invoice has been requested and when it arrives, it will be looked into, I shall then be contacted by the manager. A week went by so I emailed and said that I am about to escalate my request for a refund to Skoda Head Office, Trading Standards and also post an account on here. I am happy to report that this did the job. I had a reply from the manager saying that a cheque was soon to be in the post. It took a while but a cheque for the full amount has been received.
 
I will never have anything to do with this dealership ever again. They have lost my MOT's servicing, repairs.... the bloomin' lot.

 

 

Link to comment
Share on other sites

  • 1 year later...

 A note for @ColinD


Truscotts Skoda dealership has now been sold, apparently to theSouthwest-based Yeomans Garages company. They’re already operating as Yeomans Skoda (the neighbouring Volkswagen dealership that was once also a part of Helston Garages, is also now Yeomans).

 

I popped in on the day after the change to drop off a Xmas present and to say the staff were feeling unsure about the change was an understatement. Hopefully their jitters will be unfounded. So for the time being, same office/showroom/staff/workshop.

 

Four Skoda dealerships: Helston, Indian Queens, Exeter and Bridgwater were acquired by Yeomans as part of the buyout of the Helston Garages Group by Vertu Motors.

https://www.am-online.com/news/acquisitions-and-deals/2022/11/30/yeomans-acquires-11-audi-volkswagen-and-skoda-dealerships-from-helston-garages

 

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 members

    • No registered users viewing this page.
  • Community Partner

×
×
  • Create New...

Important Information

Welcome to BRISKODA. Please note the following important links Terms of Use. We have a comprehensive Privacy Policy. We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.