1.8TSI and 2.0TSI engine failures

[Nobafett]

I should have some sort of result in the next few weeks. My solicitor has sent all the paperwork to Skoda. Will see how they respond?

Car been off the road for 7 months now!

[j600arv]

Wot mileage have you done

[FLAPPERJACK7]

Appears to be the start of a common theme with these extended warranty companies. I have a 2011 Yeti 1.2 tsi stripped down all the valves have hit the pistons has tensioner failure. A very well known warranty company who are advertising currently on tv has told us that it's not covered due to a known inherent problem. Apparently they told the customer it is in the small print.

[blackspaven]

Just wondering if more/most people got the few seconds warning noise or did theirs just go bang with absolutely no warning at all? Just thinking it might be a telltale sign now that you can hear it based on mobov's video.

 

Sorry guys, appreciate the effort, but posting links to stuff that is well above my technical capabilities isn't helping me understand WHAT or why the difference is between the bzb and whatever has followed it. Can anyone actually explain very vaguely why the premise that a certain difference in the engines could make a huge difference to the reliability? Too much info in the links and I can't tell what I'm supposed to be reading.

 

Sooooo... nobody can explain it any better than I can't understand it then?! lol

[JB-)]

Appears to be the start of a common theme with these extended warranty companies. I have a 2011 Yeti 1.2 tsi stripped down all the valves have hit the pistons has tensioner failure. A very well known warranty company who are advertising currently on tv has told us that it's not covered due to a known inherent problem. Apparently they told the customer it is in the small print.

 

And you'd rather protect their identity than let people know which company to avoid?

 

 

Before I bought my Warranty Wise warranty I emailed them and got confirmation in writing that the tensioner problem was covered. I'm sure there was nothing in any small print about know problems being excluded either, but it's possible their terms have changed since. 

[FLAPPERJACK7]

And you'd rather protect their identity than let people know which company to avoid?

Before I bought my Warranty Wise warranty I emailed them and got confirmation in writing that the tensioner problem was covered. I'm sure there was nothing in any small print about know problems being excluded either, but it's possible their terms have changed since.

No the other one with Quentin ... Good luck. Edited 20 February, 2015 by FLAPPERJACK7

[JeffS]

I haven't seen many references to 1.4 tsi engine problems, but my 2010 36k Octavia (owned by me from new and dealer serviced to schedule) has just been diagnosed with camshaft adjuster problems. I thought it was a timing chain rattle for a second or two when starting from cold, but apparently the noises are very similar. Repair is costing £1035 and Skoda are covering the diagnostics and labour leaving me £496 to pay. Not too happy and I guess it will be Japanese or Korean engineering for me in the future. Never had a single problem of any kind (other than new batteries) from my previous two petrol engined Nissans which I drove for over 250k .......

[FLAPPERJACK7]

Well the Yeti 1.2 tsi is getting a brand new engine. The well known extended warranty company has decided to pay for the lot. They bounced us to Suk who bounced us back to the extended warranty company. The only problem is the engine is not available for up to 2 weeks.

[planehazza]

And you'd rather protect their identity than let people know which company to avoid?

 

 

Before I bought my Warranty Wise warranty I emailed them and got confirmation in writing that the tensioner problem was covered. I'm sure there was nothing in any small print about know problems being excluded either, but it's possible their terms have changed since. 

 

Well I named a company on here once, purely for asking advice.  A member on here reported me to the garage and they threatened to start liable claim against me...  Just a small indy dealer as well...

[j600arv]

Some people ain't got nowt better to do pal

[m0bov]

Got an outcome. All sorted out to my satisfaction.

[220]

can you say who the outcome came from as im contemplating renewing the extended warranty for another year is it worth it?

[m0bov]

Hi. Skoda covered the engine 100% the warranty refused the claim.

[Auric Goldfinger]

Hi. Skoda covered the engine 100% the warranty refused the claim.

 

Result, well done :clap:

[monkeyalan]

That's great news. And gives me a little more faith for if/when it happens to me. I've got the car care plan extended warranty taking me up till June and then I'll be looking to extend that regardless of the possibility that the warranty might exclude this known fault.

[FLAPPERJACK7]

Can't see anything wrong with anything you done. Fdsh and an extended warranty. Extremely diligent with the early warning noise. When you have a problem like this and your dealer contacts Suk the first thing Suk ask's the dealer is do they an extended warranty if so it's the extended warranty company who pays. You got a good result which is what I would expect from Suk as you had fdsh. Just a shame you paid out for the extended warranty only for them to shake of an engine.

[briskycat]

Does that all mean that Skoda acknowledged that there is an inherent problem with tensioner?

[m0bov]

Does that all mean that Skoda acknowledged that there is an inherent problem with tensioner?

No, at no point did they admit nor deny the fault. Car Care Plan wouldn't respond on the issue either.

Edited 28 February, 2015 by m0bov

[stever750]

Question is, did purchasing the car care plan have an indirect bearing in the outcome? Superficially, it appears that a 3rd party warranty is as useful as quentin

[stever750]

Just as an aside to the main issue but still connected, what are peoples views on these thoughts of mine.

The failure of the timing chain causes catastrophic damage to the engine requiring a new one, Skoda UK are well aware of this but won't take any preventative steps to avoid such failure.

The cost of a new engine and labour is somewhere in the region of 5K to 6K.

The dealer charges the customer (for arguments sake) £1000 pounds labour costs to fit new engine. The customer, in this hypothetical case, has a FDSH and is a loyal to the brand and the maintenance schedule has been kept. The warranty has expired.

The customer still feels aggrieved at the £1000 labour charges and seeks redress from SUK. As they fit the SUK goodwill criteria (as above) SUK agree to pay somewhere between 50% and 70% of the labour cost. Customer sees this as SUK being jolly decent and is happy to shell out between £300 -£500 as their share of labour costs thinking they have had a right result. :clap:

Customer also spreads the word that SUK are indeed jolly decent folks and stays with the brand and uses this example to highlight to others just how good Skoda are. [emoji106]

Now, on the other hand….. [emoji317]

Skoda UK don't pay for the new engine as I understand it comes from the VAG factory and its cost is already factored in to the factories budget to cover such failures. [emoji106]

The dealer quotes customer £1000 labour costs at going customer rate. SUK, having agreed a goodwill contribution, contact said dealer and state they are now going to be paying 50% - 70% of the labour costs and, by the way, they want it at SUK rates, not Joe public labour rates. :$$$:

Said labour rate is now circa 50% cheaper to SUK, but not to customer.

At conclusion of work customer pays his agreed 30% to 50% contribution at Joe public rate (£300 to £500) believing SUK to be paying the remaining £500 to £700.

SUK actually pay maximum around £200 or better still sweet FA of the original £5K - £6K bill and everyone still thinks they are jolly good eggs. Now that really is a result! [emoji14]arty:

Could this be why they won't take any remedial or proactive preventative measures,

Imagine you don't have the FDSH or its the first Skoda you've owned and its out of warranty. SUK, very politely, tell you to **** off and dealer pulls your pants down. :moon:

Risk management at it's very best.

Welcome to running a profitable car making business. That it's not a recall explains how big the problem really isn't, hard as it is for the few with problems.

[m0bov]

Question is, did purchasing the car care plan have an indirect bearing in the outcome? Superficially, it appears that a 3rd party warranty is as useful as quentin

Almost certainly helped indirectly in my case!

[TsvRS]

Just as an aside to the main issue but still connected, what are peoples views on these thoughts of mine.

 

The failure of the timing chain causes catastrophic damage to the engine requiring a new one, Skoda UK are well aware of this but won't take any preventative steps to avoid such failure.

 

The cost of a new engine and labour is somewhere in the region of 5K to 6K.

 

The dealer charges the customer (for arguments sake) £1000 pounds labour costs to fit new engine. The customer, in this hypothetical case, has a FDSH and is a loyal to the brand and the maintenance schedule has been kept. The warranty has expired. 

 

The customer still feels aggrieved at the £1000 labour charges and seeks redress from SUK. As they fit the SUK goodwill criteria (as above) SUK agree to pay somewhere between 50% and 70% of the labour cost. Customer sees this as SUK being jolly decent and is happy to shell out between £300 -£500 as their share of labour costs thinking they have had a right result.  

 

Customer also spreads the word that SUK are indeed jolly decent folks and stays with the brand and uses this example to highlight to others just how good Skoda are. 

 

Now, on the other hand…..

 

Skoda UK don't pay for the new engine as I understand it comes from the VAG factory and its cost is already factored in to the factories budget to cover such failures. 

 

The dealer quotes customer £1000 labour costs at going customer rate. SUK, having agreed a goodwill contribution, contact said dealer and state they are now going to be paying 50% - 70% of the labour costs and, by the way, they want it at SUK rates, not Joe public labour rates.  :$$$:

 

Said labour rate is now circa 50% cheaper to SUK, but not to customer.

 

At conclusion of work customer pays his agreed 30% to 50% contribution at Joe public rate (£300 to £500) believing SUK to be paying the remaining £500 to £700.

 

 SUK actually pay maximum around £200 or better still sweet FA of the original £5K - £6K bill and everyone still thinks they are jolly good eggs. Now that really is a result! 

 

Could this be why they won't take any remedial or proactive preventative measures,

 

Imagine you don't have the FDSH or its the first Skoda you've owned and its out of warranty. SUK, very politely, tell you to **** off and dealer pulls your pants down.

 

Risk management at it's very best. 

That is probably a pretty fair summary.

There are at least two common known cylinder-head defects but VAG, Skoda UK but the dealers have the bases covered as long as they do not lie. If they are caught lying then it is fraud. So they keep very very quiet so as not to make an awful mistake. Screwing customers is not a mistake - it is not personal, it is just policy. The amounts involved are in small claims court territory so there is no award for costs even if one can prove one's case under SOGA which is by no means a slam-dunk. That means the maximum civil liability per case is the very worst case they started out to begin with whereas in fact for many cases the customer will pay. If you look carefully at the VAG documents you will see the dealer has instructions on what to do if the customer does or does not agree to pay etc etc - in fact they have probably have instructions on everything. The dealer is just a dumb waiter completely commercially bound to the supplier but providing a convenient arm-length legal separacy for deniability e.g., by allowing them to state "We are not aware of a general problem that might affect your car" without being explicitly fraudulent. VAG could not make that claim but they are not being asked to because the supplier under SOGA is the dealer. Skoda UK are just a marketing arm to serve the brand in the UK probably also working to strict instructions and strictly have nothing to do with anything. Recalls are only invoked for safety. Poor products are not expected but **** happens - although to the customer not the supplier.

Of course all this is just my opinion . . .

In my mind the general issue falls into the same ethical quagmire as MPs expenses, dodgy bank deals etc. We all know it is happening but we somehow think that it is legal and has to be tolerated. It is not and it shouldn't be.

[cupachump]

After getting a couple of quote for around £700 - £800 from VW specialists to get my first revision tensioner replaced, I found one that has replaced it for £250.

 

Just picked it up - can stop reading this thread and worrying now  - phew!

[vRSrod]

After getting a couple of quote for around £700 - £800 from VW specialists to get my first revision tensioner replaced, I found one that has replaced it for £250.

Just picked it up - can stop reading this thread and worrying now - phew!

Which garage is it mate?

[cupachump]

Which garage is it mate?

 

Luckwell garage in south Bristol.