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How long to wait before hassling the dealer for delivery info?


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#1 Neo_VR

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Posted 12 October 2013 - 10:25

I placed the for a sport last week, and chose one based on the fact the dealer had already ordered it and it should be arriving mid December rather than Jan/Feb for a factory order.

How long should I leave it before I start asking about build/delivery details?
The killer is that I won't be re-taxing the Octy after November, now I can cope for a couple of weeks without a car but if delivery slips to after xmas then ill be in trouble as the family are all at the other end of the country.

#2 MickA

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Posted 12 October 2013 - 11:09

Usually pretty accurate on quoted times, there are exceptions though and delays sometimes. Stick with what you have been quoted re delivery dates and hassle them if not kept.

#3 loadinglevelone

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Posted 12 October 2013 - 11:11

My dealer did not have any information to give until 2 months into my Citigo's 3 month delivery timeline.  That was when the factory set the build-week of my car. 2 weeks after that they actually manufactured the car. Then there followed a week of construction, and a week of shipment.

 

So basically everything happened the last two weeks before i picked up the car.



#4 Chefhawk

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Posted 12 October 2013 - 20:23

I would keep on pestering the dealer for details. I made the mistake of trusting mine and basically they took
The mick. Your the customer and don't be to cautious about info that you need .
Keep pushing for it and they will respect you more.

Hope that helps

#5 bluecar1

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Posted 13 October 2013 - 09:16

I found email good for asking simple questions like that effective, rather than playing phone tag

 

just need to get your sales persons email address

 

did they give you a business card when you ordered? if so email should be on there


Edited by bluecar1, 13 October 2013 - 09:17.


#6 Neo_VR

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Posted 16 October 2013 - 15:42

WooHoo!

 

Just found out my car is being built this week!  :rock:



#7 Prog

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Posted 17 October 2013 - 07:39

Nice one! That seems rather quick.

#8 SMART EXAMINER

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Posted 17 October 2013 - 07:48

I do not see the point in constantly asking the dealer for delivery details.You will not get the car any quicker.

Of course i understand you are all excited about your new car and want it yesterday,but the dealer will want to deliver it to you as soon as he can so he can get paid for the car. Thats all he is interested in,money money money,so when the car is ready it will be ready.



#9 Neo_VR

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Posted 17 October 2013 - 15:14

I do not see the point in constantly asking the dealer for delivery details.You will not get the car any quicker.

Of course i understand you are all excited about your new car and want it yesterday,but the dealer will want to deliver it to you as soon as he can so he can get paid for the car. Thats all he is interested in,money money money,so when the car is ready it will be ready.

 

Correct. i would normally agree.  however look at all the reports of people's delivery dates slipping etc.. would you be happy being told it *should* arrive in December then have no further contact?

Im not asking for daily updates, i just want to be told promptly if the delivery is delayed. In my case i was dealing with the prospect of not having a car over xmas if it was delayed so i was after more concrete info.



#10 leckman

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Posted 17 October 2013 - 15:42

If you have given a car dealer your hard earned cash the least he can do is keep you up to date on a regular basis on the build progress of your order,no it does not make the car arrive any quicker,but to myself its not just good customer service its also makes you feel like like your custom is appreciated and not taken for granted.



#11 kevberlin

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Posted 17 October 2013 - 15:49

My dealer phones me every 7 - 10 days just to keep me updated.
Small detail but much appreciated by me.
It is amazing that you can order a new car and no one takes a couple of minutes to keep you informed.

Big tick so far to Faintree Skoda at Telford.

#12 Neo_VR

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Posted 17 October 2013 - 20:08

I have to admit, my experience so far has been very good.. even having a the salesman call me about 19.15 after the place as shut as a courtesy just to return the call, even though he couldnt get any concrete info until the next day.

The following day he sent me an email confirming build/est delivery date for the car, a nice PDF outlining the process involved in a car from initial order to collection and also answering a few questions i had about getting a spare wheel etc.

 

Its the little things that make a big impact!



#13 saurabhdutt

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Posted 19 October 2013 - 10:21

I placed the for a sport last week, and chose one based on the fact the dealer had already ordered it and it should be arriving mid December rather than Jan/Feb for a factory order.
How long should I leave it before I start asking about build/delivery details?
The killer is that I won't be re-taxing the Octy after November, now I can cope for a couple of weeks without a car but if delivery slips to after xmas then ill be in trouble as the family are all at the other end of the country.


Hi,

We ordered two citigos

1.
Black Citigo Elegance 60PS
Order date - 11th Sept 13
Unconfirmed build date - 18th Nov 13
Expected delivery - 18th Dec 13

2.
Red Citigo Sport
Order date - 27th Sep 13
Build date - not yet
Expected Delivery - Jan/Feb

I highly doubt that you will get you car before christmas.

All the best

S




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