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Blade SKODA Gloucester


DGW

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Bought my Superb Combi from Norwich, serviced at Chequered Flag before I collected it. They "forgot" to reset the service indicator!

Had previously used Bamfords for a few bits & pieces for my Octavia.

Called Blade for advice and went in on a Saturday morning. Service guy very helpful & chatty, so enquired about touch up paint. Amethyst |Metallic not on computer.so would ask parts guy to check Monday & call me. Couldn't reset service indicator then but offered to reset.

Got call tuesday to say paint was available, went to get it and service indicator reset in a couple of minutes.

Cannot fault service .....so far!

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  • 2 months later...

Another visit to Blade Skoda in Gloucester thanks to kind woman driver clipping my Door Mirror and shattering the Mirror. Quoted £53 for replacement which was in stock. Was asked if fitting was required? I asked if it was included? A mechanic was found and fitted mirror there & then! Excellent service. Keep it up Blade.

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Had a Skoda Approved '59 plate Fabia from them last October. Power steering went a couple of weeks ago. Took it in and it was diagnosed as a failed steering pump (around £700 exc labour) which was replaced with no quibbles whatsoever. I have been a customer since 2001 which may have helped and I know that you pay a premium for buying from a main dealer, but I was quite satisfied with the response of their service.

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  • 3 months later...

Just spoke to Craig from the service deparment who was really really helpful !
quoted me less than the Fish Brothers Swindon, said it will take less time and told me it had a two year warrenty not 1 year as FB Swindon told me!
Hopfully when i go in it will all go smoothly ! !

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I've always found the guys in Blade's service and parts departments super helpful.

Never actually used them for anything other than turbo replacement parts i can't get elsewhere; but they are always ready to do pricing, and send quotes compelte with part numbers - a service other dealers seem loathe to do

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Just dealing with sales at Blade for the first time, so can't comment on that, but I have been using them for service for years and have always been really impressed, especially with Craig on the desk who is very friendly and helpful. Prices have consistently been cheaper than I have seen elsewhere and I trust them. Only oddity is they always charge a pound for washer fluid at a service even when it's full!

Will report back on what their sales team is like!

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  • 5 months later...

Visited Blade Gloucester today for warranty work on my 2012 FL vRS CR DSG.  The car is only 18 months and less than 16k miles old and the rear wiper stopped working (a common Octavia fault?).

 

Arrived, as booked, at 1.30 and left at 2.45 with new wiper motor fitted and car cleaned inside and out.  Craig in the Service Department was polite and friendly and seemed to be very efficient.

 

I bought the car from Jewson in Oxford as Blade Glos. had no suitable car on sale when I was looking in June.  However, I will consider Blade when the car is due for a service in March.

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  • 1 month later...

First MOT yesterday, all ok. £39, no extras, booking was easy. Refreshments available whilst waiting. Good service from staff....booked with Matt & dealt with Craig on the day. Well done guys.

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  • 4 months later...

Anyone know if they still only do courtesy cars during a service for those who bought car from them?

I went to them to buy a used VRS estate but they didn't have one, so had to go to Jewsons at Oxford. I live in Glos so would like to get servicing done at local dealer but definitely need a courtesy car.

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  • 2 weeks later...

Very impressed by the service department. My rapid went in for a warranty issue to do with water in the doors (which some how the supplying dealer missed?) whilst it was in there they looked at a squeaky door and gave it a was. Craig there was friendly, thorough and a pleasure to deal with. 10 out of 10!

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  • 2 months later...

Well, I've had another trip in to blade skoda. When they were looking at the squeaky door last time they heard a rattle and said to bring the car in and they'd take a look at it. Anyway a holiday away in North Devon and several thousand miles later I finally got round to booking it in. They said they'd need the car for a few days to find out where the rattle was and booked me a hire car. I was supervised to get the phone call the same day saying it was all sorted.

Car was all ready to go. Skoda had issued a fix/update regarding the squeaky doors (involving a special lube) and they'd tightened up anything loose near the drivers seat belt.

As ever the staff were all very friendly and I'm hoping I'll only have to see them for my next service :)

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Used Blade last month for an MOT and replacing one of the LED running lights which had stopped working after hitting something.  Had a loan car whilst mine was in - a new Rapid with a rather nice glass roof.   MOT found a leaky damper, so ended up having a pair replaced, but I was able to keep the loan car until the following day for the work to be done. Car was returned washed and partially cleaned inside. 

 

Overall, nice, courteous service, Craig the service manager seems to know his stuff and was very personable. 

 

My favourite is still Sinclair Skoda in Swansea, but probalby not worth the drive over Blade in Gloucester.

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  • 4 months later...

took my car in on saturday with a brake grind-was told it was pads and they were replaced under warranty but within 12 miles the grind has returned -thouroughly fed up with my citigo -3 dealers now and the problem remains

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  • 1 month later...

Just had our 30k service done on the Octy - good service again, but Craig seems to have been replaced by 2 younger models - no less efficient, but I'm always wary of change!

 

The sales staff still don't seem interested, which is a shame.

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  • 2 weeks later...

Took my rapid in with a list of minor issues (the usual squeaky door had returned and others bits were squeaking to...) Anyway, as the post above says, Craig has gone which I was a little shocked to hear he was great and I thought he was skoda through and through but the lady I dealt with was lovely. Mike the service tech seems to be getting to know my car rather well and was a lovely chap! They even replaced some centre caps which was above and beyond expectation. again I've been very impressed with the service team there! Keep up the good work!!!

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  • 3 months later...

shocking company id advise avoiding here's my story 

 

1st june i traded a pristine Rapid Spaceback in only 3 months old as i needed an auto citigo for my father in law gave me an ok trade in price till i showed up where they screwed me over leaving me in negative . i needed the citigo and it was closest asg i could find so proceeded with deal .

 

i paid cash for the citigo and dealer was supposed to settle finance on the rapid when i collected the citigo it was in a state scratched and scuffed with no effort to rectify im sure they were not there when i viewed the car initially maybe the fact they shoved it through an auto car wash was the culprit that was the extent of there preperation.

 

i was assured the finance would be settled straight away and the payment id just made would be refunded along with a partial refund on the gap policy 

 

checking my account i notice on july 1st another payment goes out of my bank account i call skoda finance to find out why to be told finance is still live .

 

i immediately call blade and get told there had been a problem settling didnt tell me what it was but assured me it would be settled in full that day and id be called if there was an issue

 

called skoda finance on the 10th july finance still live no payment received or pending so i call dealer again nobody can tell me why its still not settled assure me ill get a call 1st thing this morning .

 

No call so i phone get told its been requested to accounts not sure why ill have to wait till monday

 

not happy at all and not happy they have sold the car already so someone has bought my car with outstanding finance owing contradicting there approved used guarantee

 

ive contacted skoda uk today to see if they can find out  

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  • 9 months later...

That time of the year had come round to get my Rapid serviced. I'd been called by the dealerships call centre about our old car (a white one of the one we now have in black). I'd been quite impressed with the customer service I'd received with the white one but wasn't sure about value for money that they'd offered over the phone.

Having received the call it got me thinking about who else in the area can service my rapid at a better cost and so I called around other skoda specialist. Time had gone by so I called the skoda dealer and their services department wasnt available to take my call I left my number but never received a call back.

A few days later my rapid tells me to service it x amount of days. Once again I call the dealership, this time I'm told the service can't be done for weeks... I'd been trying to book it the same number of weeks earlier! A little disappointed I speak to skoda customer service... I receive call from the service manager who is very helpful, books me in with a curtosey car for the day.

The day comes and I arrive 30 mins before they open (my fault trying to avoid traffic) and I'm welcomed in to their 'new' warm dealership. From there the warmth continued and the service manager books the car in and explained what was going to be done (3rd/interval service) and that the car needed a brake fluid change, which they did at a discounted rate. I had asked for the wheels to be swapped round, balanced and tracking done which they agreed to carry out.

They day goes by and I get a phone call to say that it is ready to collect. I arrive and I'm met by a smile and very nice service advisor that talks through what has been done. She tells me they had tracked the car but couldn't get it perfect however it was within skoda's tolerances and that they hadn't charged me for this - pleased but with slight apprehension.

I'd like to me it clear that their customer service was very good and I think that it's how a company make up for a mistake is how you judge them.

On the journey home the steering wheel pointed to the right but pulled to the left and there were a few other bits that bothered me. I call the dealership but the service team had left for the day so I left my number (I probably was the last person to collect my car so that is fair enough!)

In the morning I'd missed a call at 8.25am from the dealership (that's before they open so fair play! A long story slightly shorter... they got me in the same day, gave me a very very well spec'd car - it must have been the service managers demo. Again warmly welcomed and sent off on my way. I picked up an answer machine message at 4.45pm that had been left earlier in the day to say the car was ready. Knowing it would take me 40mins to get across to them I called and Craig the service advisor said that he would stay on until I arrived.

Like I said I judge a company by the way they make up for errors and Mark and his service team have been very courteous, warm and welcoming. They have done all they can to fix the situation so I have to recommend them as a service team! Thank you for your help!

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  • 7 months later...

I speak as I find, and so far I am far from impressed!

I did a deal with them last month, to PX my 2011 motor for a low mileage 2010 Octavia.

As agreed, I took my PX in on October 30th when the road tax expired.

Then returned the next day to collect my 'new' 2nd hand Octavia, taxed online at Blade's.

Part of the deal was a two year warranty, servicing and breakdown package, this was not shown on my purchase invoice, so it was hand written on

the invoice.

Despite phoning up after two weeks, and visiting the dealership after three weeks, to find out why I still have no paperwork supporting the two

year package, here I am four weeks and three days after collecting my Octavia, and still nothing.

Is it necessary to keep phoning or visiting Blade's ?

I believe not, a professional business should have all the documents available at the point of payment, considering that my deal was concluded

and the deposit was paid about ten days before I was due to collect the car.

The Octavia, yes, very happy with the vehicle, it's my second Octavia, the first one was trouble free in over 7 years, so no concerns.

If only their paperwork was as reliable as their vehicles!

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I don't know where to start, in describing my 'BLADE' buying experience, it's been that bad.

No problem whatsoever with the vehicle, but the paperwork, just dreadful.

Right from when I paid the deposit 7 WEEKS ago, they knew I intended to use it for my holidays from Dec 10th.

I collected it 5 WEEKS and three days ago, all I received was the sales invoice, no mention of the two year warranty, breakdown and service

package that they offered as being included in the purchase price.

So, that 2 year package was written in biro on my purchase invoice!

From 2-3 weeks after collecting the car I have been phoning and emailing, demanding that I have the breakdown and warranty details before my

holidays.

On Tuesday this week I received an email with my 2nd year warranty details (beginning NOVEMBER 2017 !!!)

Despite my phone calls and emails, and frustrations of dealing with this outfit I have finally received an email at 5pm tonight (because I phoned,yet again, at 16.30 today) with phone numbers and the necessary details needed, should we have a problem.

But, on 7th November I phoned Blades to inform them that I had changed the reg number, giving them the new registration number, for the warranty,

breakdown and service package, guess what, the number they have used for the breakdown and warranty is the old registration number !!

The car is packed, only a few hours until we depart now, but I'm dreading a problem in France, when the car and breakdown/warranty numbers don't

match.

Frustration, disappointment, brassed out, understatements to how I feel right now.

Would I buy from this dealer again? Would I recommend them? Most certainly no, not in a million years.

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  • 3 months later...

I ordered my Octavia from Blade in October and collected it in January. From my first point of contact, my experiences were overwhelmingly positive. My initial contact was through Carwow and they gave me a very competitive quote. I was interested in a VRS so they let me test drive the dealership Manager's own car for three hours on my own, giving me plenty of time to get a good feeling with it. Negotiations on price and spec were hard but fair and I was given a provisional date when the car should be delivered. 

 

I decided to to change the spec about 2 weeks later and this is when the only poor experience occurred. I emailed the salesman I had dealt with with my request (adding winter pack) but heard nothing. After a few days, I called and was told he was not in as he was ill. I spoke to another of the sales team who told me that the spec was finalised so couldn't be changed. I was a little disappointed but felt it was my own fault of being indecisive. About a week later, I received an email from the original salesman, now recovered, to say that the changes had been made on their system. No idea why the other salesman said it couldn't be done except it was going to take time which he wasn't willing to take. 

 

After that, I received the occasional email keeping me updated and then received a video of the car just after it had been taken off the delivery lorry. A really nice touch. I was invited in to do the paperwork and was shown the car which was undergoing its PDI. As requested, they only washed it and didn't add any of the 'extra' protection. 

 

On delivery day, I was given a lot of time in the handover and they made sure I was 100% happy with everything. 

 

My experience has been very positive overall and would recommend them to others. Hopefully the service department will live up to expectations. 

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Bigman1976,

I'm delighted that you had a very positive experience with your Skoda purchase, I was expecting likewise, but it was not to be!

 

I guess the purchase of a brand new Skoda entitles the purchaser to an outstanding 'buying' experience, sadly I'm in my 10th year of retirement and with limited funds my 'new' Skoda purchase from Blade's was over 6 years old.

From my experience of Blade's, my second hand car purchase resulted in a very second hand, very, very poor 'paperwork' experience.

 

It's now four and half months since I collected my Octavia, the now 7 year old car is fantastic, probably the best car I have ever owned.

I am determined to remain a Skoda brand owner, but next time I'll find a dealer who cares about those who cannot afford a new car.  

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  • 1 month later...
On 16/03/2017 at 08:14, GlawsterIB said:

Bigman1976,

I'm delighted that you had a very positive experience with your Skoda purchase, I was expecting likewise, but it was not to be!

 

I guess the purchase of a brand new Skoda entitles the purchaser to an outstanding 'buying' experience, sadly I'm in my 10th year of retirement and with limited funds my 'new' Skoda purchase from Blade's was over 6 years old.

From my experience of Blade's, my second hand car purchase resulted in a very second hand, very, very poor 'paperwork' experience.

 

It's now four and half months since I collected my Octavia, the now 7 year old car is fantastic, probably the best car I have ever owned.

I am determined to remain a Skoda brand owner, but next time I'll find a dealer who cares about those who cannot afford a new car.  

 

Sorry to hear about your experience. I've not experienced the way they treat customers who purchase second hand but have felt similarly unloved in other dealerships in the past (yes, Vauxhall, I mean you!). Whilst I know that they get more commission from new cars, their meat and drink has to be repeat customers and servicing. Makes no sense to treat people differently. 

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  • 2 months later...

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