Would totally concur with the above.
A couple weeks ago had a car drive into the rear of my Octavia Estate (L&K) - unhappy with the response from my insurers, who couldn't get my car assessed for 6 days and wanting a Skoda approved repairer, got back in touch with Patrick Sword at Savilles for advice.
Within half an hour of my call, my car was assessed by Gary Stokes from Reynolds of Rushock ( a Porsche and VW group approved body repair specialist), who was waiting at Savilles for me. The repair work undertaken by Reynolds was outstanding and I had the added bonus of knowing the work meets Skoda ( VAG group) standards.
Have to say we are extremely lucky to have both Savilles and Reynolds so local to us, both offer outstanding customer service, support and quality of workmanship.
As a side, also ordered a new alloy wheel from Savilles recently - had an email within 2 days to say it had arrived and was put by for me and the guys even carried it to the car for me when I went in to collect it. Never experienced customer service, which comes even remotely close to these guys.
Edited by sarahvrs, 01 November 2010 - 17:07.