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Service query.


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I've just had a third service on my 2013 diesel Monte and the 'Maintenance List' I've received states the following: "Service interval display: Recode to non-flexible type display (15,000 km / 1 year)" I take it this now means that I have fixed term servicing? I certainly didn't ask or instruct the garage to change this so am I within my rights to ask them to change back it as per factory setting and put the correct oil in the engine?

In my service booklet the service code for my car is Q16 which is variable servicing, and this is what I require.

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On variable servicing the oil is 5 w 30 Full Synthetic Long Life (VW 504 00 / 507) 

So look at the invoice and see that was used.

 

Check the invoice and see that they never put in 5w 40 Full Synthetic (VW 502 00) 

Ask them to confirm they used 5w 30 FS Long Life oil.

 

Ask what they think they are playing at changing Variable to fixed without asking for the permission from you. 

and maybe get your fuel and any expenses back for having to go into get it changed back to Variable if you do not want Fixed Servicing.

 

cheeky barstewards,

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Surprise, surprise, no mention on the invoice of what type oil has been used. I'll be phoning them up today to find out what they think they were doing.

Thanks GoneOffSKi. :)

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What does the Service indicator show, is it 9,400 miles / 372 days,  Less now obviously?

 

Do you do over 9,400 miles a year and does fixed servicing not suit you?

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I may be imagining this . . . but . . . I have a vague recollection of reading a thread on here where someone had had their car serviced a few (very few) days beyond their fixed service interval, had the engine blow up and the dealer said that the delay in servicing invalidated the warranty. This decision was subsequently confirmed by Skoda UK. I have no idea how this sorry tale ended?

 

I was once told that variable servicing was introduced to appeal to fleet manager who have zero interest in the car after two or three years and that it was a remarkably stupid idea - I was told this by a fleet manager.

 

Incidentally, what is the difference between the oil used for fixed and variable servicing and why?

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Is this the recent thread where a member said they were 100 miles passed the Service Interval?

 

Did the Skoda UK Technical Department or senior management confirm the decision.?

 

Best ask the member that posted the thread.

Rather than just making stabs in the dark and having the Internet Myths get arms and legs, what not vxh26 / vxh28 !

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From VW the parent company of the Volkswagen Group, that includes VW, Skoda, Seat & Audi and who might have designed 

the engines used in some or all of those Manufacturers Vehicles.

http://volkswagen.co.uk/owners/servicing/regimes

Edited by GoneOffSKi
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Fixed Service (Time and Distance)

We recommend this service if you are likely to drive less than 10,000* miles in a year, and if you tend to drive in the following way:

  • Mainly city centre driving, short journeys with frequent cold starts
  • High engine loading activities, e.g. frequent hill climbs, driving with your vehicle fully loaded and towing
  • Uneconomical driving using high rpms with heavy acceleration and heavy braking.
Flexible Service Regime (LongLife Service)

We recommend this service if you are likely to drive more than 25 miles a day, and if you tend to drive in the following way:

  • Regular long distance driving
  • Driving at a constant speed with minimum vehicle and engine loading, and minimal towing
  • Economical driving

This Flexible regime has been made possible due to the development of new Volkswagen engines with the latest technically advanced longlife oil. These engines use built-in sensors that continually monitor the oil quality, making it possible to enjoy reliable and confident motoring for up to a maximum of 18,000* miles or 24 months (whichever occurs first).

 

I can see no suggestion that Castrol Edge 5w-30 Long Life Titanium FST oil (£32.64 from EuroCarParts for four litres) should not be used with both Fixed and Flexible Service regimes.

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No need that it should not on a 1.6 TDI CR. And no need for the Service Indicators not to be left on Variable Serving and a sticker on the car to remind drivers when 372 days since last Service is coming up. As was always done.

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What does the Service indicator show, is it 9,400 miles / 372 days,  Less now obviously?

 

Do you do over 9,400 miles a year and does fixed servicing not suit you?

It now shows 9,000 miles and I do roughly 10,000 miles a year. I do drive fairly hard so I would assume variable servicing would be better?

What really irks me is the fact that the dealership has taken it upon themselves to swap the scheduling without discussing it with me, or asking what my thoughts or requirements are. I suppose it's more a point of common courtesy.

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