Happy Yeti owner for 3 years; now fed up!

[WestSussexYeti]

Does anyone have a similar experience?

 

Acquired under finance agreement a top range Yeti in July 2013. 1.2 auto 2 wheel drive. Amazing economy and performance. 3 yrs free service and warranty. No problems until June 2016. My first ever Skoda buy.

 

3rd year service showed no problems and passed MOT. Before collecting I asked why is there a very slightly noticeable effort in the auto gear change from 2nd to 3rd.

 

Diagnosed clutch failure. Apparently the failure type was "notifiable" rather than "recall". Replaced free of charge. Before collection I wrote to manager asking other warrantable goods be checked, specifically concerned about gearbox. Nothing reported.

 

150 miles later and 5 weeks after warranty expired, the ECU unit (and pump) failed leaving me stranded without power transmitting to wheels. Towed to local Skoda garage on 31st August.

 

Week later told ECU had failed and, as outside warranty, the cost to me would be £2,500, subject to a possible "good will" review.

 

It took 2 weeks and 7 or 8 calls to the garage and to "Skoda Customer Care" (during which my patience wore thin) before I received a first and unacceptable offer, and, subsequently, they eventually conceded replacement at nil cost to me. 

 

I had to threaten 3rd party before they accepted the car main parts were not fit for purpose given they had only done 28,000 miles. Having been pleased as punch throughout, this left me asking myself, "do I want to continue being a Skoda owner, and why did it take such an effort to reach a sensible outcome".

 

After 4 weeks I am now asked to wait another 2 weeks without a courtesy car (although one was finally given yesterday) as the ECU from CR was delivered damaged and another has to be made.

 

Auto clutch and metronomic unit both failed with combined total cost £4k after 28k miles.

 

Decisions to make by end of year are do I make final balancing payment; or return the car and snap their hand off with a small equity; or refinance with a new vehicle. Only I can make this choice, but being a new Skoda owner, I would appreciate knowing if I am unlucky, or are there others with similar problems?

 

Also, does data exist recording failure of auto clutch and gearbox?

 

Thank you.

 

Michael

 

 

 

 

 

[Auric Goldfinger]

Does anyone have a similar experience?

 

Acquired under finance agreement a top range Yeti in July 2013. 1.2 auto 2 wheel drive. Amazing economy and performance. 3 yrs free service and warranty. No problems until June 2016. My first ever Skoda buy.

 

3rd year service showed no problems and passed MOT. Before collecting I asked why is there a very slightly noticeable effort in the auto gear change from 2nd to 3rd.

 

Diagnosed clutch failure. Apparently the failure type was "notifiable" rather than "recall". Replaced free of charge. Before collection I wrote to manager asking other warrantable goods be checked, specifically concerned about gearbox. Nothing reported.

 

150 miles later and 5 weeks after warranty expired, the ECU unit (and pump) failed leaving me stranded without power transmitting to wheels. Towed to local Skoda garage on 31st August.

 

Week later told ECU had failed and, as outside warranty, the cost to me would be £2,500, subject to a possible "good will" review.

 

It took 2 weeks and 7 or 8 calls to the garage and to "Skoda Customer Care" (during which my patience wore thin) before I received a first and unacceptable offer, and, subsequently, they eventually conceded replacement at nil cost to me. 

 

I had to threaten 3rd party before they accepted the car main parts were not fit for purpose given they had only done 28,000 miles. Having been pleased as punch throughout, this left me asking myself, "do I want to continue being a Skoda owner, and why did it take such an effort to reach a sensible outcome".

 

After 4 weeks I am now asked to wait another 2 weeks without a courtesy car (although one was finally given yesterday) as the ECU from CR was delivered damaged and another has to be made.

 

Auto clutch and metronomic unit both failed with combined total cost £4k after 28k miles.

 

Decisions to make by end of year are do I make final balancing payment; or return the car and snap their hand off with a small equity; or refinance with a new vehicle. Only I can make this choice, but being a new Skoda owner, I would appreciate knowing if I am unlucky, or are there others with similar problems?

 

Also, does data exist recording failure of auto clutch and gearbox?

 

Thank you.

 

Michael

 

I might be mistaken but if you hand the car back and walk you get no equity refund in cash , the only equity you will get is deposit/part deposit on another car

 

If you were in Negative equity and you gave the car back and walked you don't owe them money  ( I think )

Edited 28 September, 2016 by Auric Goldfinger

[Rooted]

Welcome to the forum.

 

So was your car one that required the 'Service Campaign' on the DQ200 DSG.

Started May 2014 in the UK.

Synthetic Oil changed to mineral oil and a software update.

http://master.skoda-auto.com/mini-apps/recall-actions

 

PLENTY THREAD ON THIS FORUM, 2 PINNED ONES IN THE GENERAL CHAT SECTION.

Others in the various sections, Yeti, Octavia, Superb,Fabia & Roomster where the DQ200 7 Speed Twin Dry Clutch DSG is fitted.

http://briskoda.net/forums/topic/295041-vw-17-million-recall-dsg/page-3

 

Rest of the world was a Recall except where a Service Campaign a proper one, new MCU & Warranty Extension.

http://skoda.co.nz/news/dsg-service-campaign

Edited 28 September, 2016 by Offski

[ernieb]

Sorry to hear of your problems. From what you have described above it just just looks like one of those fairly unusual events that appear to happen with every car manufacturer from time to time. Skoda U.K. are I'm afraid like all of the manufacturers likely to try to

avoid a pay out unless pushed.

I've had two previous Yeti's the first a manual and second a DSG, neither gave me any kind of problem. I'm hoping my current, third with DSG, will be the same. What I can say, for sure, is that each generation of the car I've owned has got better and better, 2010, 2013, 2016.

Whatever you decide I hope you get some piece of mind and a reliable car it must be very, very frustrating.

[Rooted]

Small point,  Skoda UK imports not manufactures, that is Skoda CZ.

 

The VW Group that own Skoda CZ know all about the Quality Control issues and Fundamental Design, Manufacturing, Component and fluid choice failures and Quality Control issues of DQ200 7 Speed Twin Dry Clutch Gearboxes built by VW or by Skoda or in other plants.

 

So not one of those things. There was a world wide recall excluding the UK / Europe because VW convinced the Authorities the issue was not safety critical 

so no Recall just a Service Campaign, and many vehicles have had no action taken yet since 2013 /14 when it was first reported as beginning.

Edited 28 September, 2016 by Offski

[Ryeman]

Ultimately Skoda have to get compensated by the component manufacturer, in this case VW.

Skoda are the proverbial meat.......

[Smokeyjoe]

Decisions to make by end of year are do I make final balancing payment; or return the car and snap their hand off with a small equity; or refinance with a new vehicle. Only I can make this choice, but being a new Skoda owner, I would appreciate knowing if I am unlucky, or are there others with similar problems?

 

 

I also purchased a Yeti on a similar deal and was thinking I would pay the 'balloon' payment at the end and keep the car, but I have also been reading the PCH threads and am becoming more convinced of the hiring rather than buying advantages from a peace of mind point of view. Repairs to some components in modern cars are astronomic and having a known monthly payment which includes road tax and no repair bills seems more and more attractive. If you are not too fussy on the car you want, then there are some brilliant deals about - see Simpsons for some examples.

[SHAHEENBURNETT]

On 9/28/2016 at 16:48, Awayoffski said:

Small point,  Skoda UK imports not manufactures, that is Skoda CZ.

 

The VW Group that own Skoda CZ know all about the Quality Control issues and Fundamental Design, Manufacturing, Component and fluid choice failures and Quality Control issues of DQ200 7 Speed Twin Dry Clutch Gearboxes built by VW or by Skoda or in other plants.

 

So not one of those things. There was a world wide recall excluding the UK / Europe because VW convinced the Authorities the issue was not safety critical 

so no Recall just a Service Campaign, and many vehicles have had no action taken yet since 2013 /14 when it was first reported as beginning.

hi in may 2017 i had a gearbox and clutch failure on my skoda yeti 4x4 only  43,000 miles on the clock. i need to show i am not alone in suffering this type of fault,  its a second hand car out of warranty 

[SHAHEENBURNETT]

2 minutes ago, SHAHEENBURNETT said:

hi in may 2017 i had a gearbox and clutch failure on my skoda yeti 4x4 only  43,000 miles on the clock. i need to show i am not alone in suffering this type of fault,  its a second hand car out of warranty 

 

[Rooted]

Welcome.

Your wet clutch DSG is very different from the 7 Speed DSG with well documented failures.

 

But as it is Skoda UK have all the documented failures of your type of DSG in Warranty, During Extended Warranties or on vehicles out of warranty where they were supplying parts.

The Skoda UK CEO / Brand director will have the figures at the touch of fingers on keyboards as VW Group UK will have.

 

?

Was your DSG serviced @ 40,000 miles and failed after that, or had it missed the Service Schedule for the DSG Oil & Filter change by 3,000 miles?

[SHAHEENBURNETT]

wii double check it was mot and serviced in November 16 so would have been around the 40,000 mile  mark

[SHAHEENBURNETT]

How do I get this info out of skoda? 

Edited 3 September, 2017 by SHAHEENBURNETT
Spelling

[Rooted]

You do not.

But if the car was serviced to the Service Schedule and Skoda UK has no interest in talking sensibly about the premature demise you talk to a solicitor and see about commissioning an Independent Expert Engineers Report for court action against Skoda / VW UK and then in court Skoda / VW would need to give evidence on the failure rates.

Which they do not want to do in a court in England / Wales, Scotland or Northern Ireland, Europe or World Wide, 

so they grow some, they do a negotiation and the right thing and give 'Goodwill',  or actually meet the consumer rights of customers.

 

good luck with them.

[SHAHEENBURNETT]

which expert engineer would you recommend ? I have started small claims proceedings for the repairs to my vehicle ,  VW have filed a defence stating they are they are not the manufacturer and I have to prove the fault lies with them. 

[Rooted]

?

Did the DSG have an Oil & Filter change at 40,000 miles or before, 

& was there any previous record on the Servicing / Warranty of a previous keeper / owner reporting issues with the DSG?

 

 

Local Specialists Motor Engineering Experts that do reports for courts would be the best plan, they advertise and you find them with a google, or a Solicitor that specialises will know who they use.

There are plenty nationwide.

 

They might well file a claim they are not the manufacturer of the boxes, is that because they are selling the company that was, or have sold it.

They are the Manufacturer that procures the parts and then Skoda Assemble. 

 

Solicitors deal with such matters, and if a solicitor can not get your case into court then you get it onto BBC Watchdog, Auto Express, Autocar / What Car / Pistonhead, the Honest John Forum, Car, VW Driver etc etc 

Edited 3 September, 2017 by Awayoffski

[SHAHEENBURNETT]

Thanks for the advice,