Jump to content

Customer Service


io1901

Recommended Posts

Not wanting to spend hours on the phone with two suppliers I used their online Chat systems;

 

Both connected very quickly but I doubt whether either of the chat call centres were in the EU.

 

The problem with Talktalk is that the modem had ceased to function (i.e. dead, run up the curtain and joined the choir eternal) . After being put in touch with technical support and stating a couple of times that the modem was dead he deviated from scripts and agreed to send out a brand new Talktalk modem ( which has to be better than a 17 year Netgear.)- job done in less than 10 minutes.

 

EDF wins a prize here -  If I change to a cheaper tariff the DD goes up by £33 a  month ( and currently £180 odd in credit!)  - Chat to an advisers who suggests I switch online and he'll update it manually.  Agree to do this but EDF's lovely slow website is "unable to get your data at this time.".   I have to leave to go to work. 

 

Log on at lunchtime chat again  -  complete disaster -  no help - passed from one adviser to another -  well over an two hours before resolution...

 

 

I wonder whether it would have been quicker to phone. :wonder:

 

On another related Topic EE have manged to muck up  a discount,  not bill for 6 months,   still not applied the discount, but to their credit added loads of  other credit (for being useless) so effectively Broadband has been free for the last six months.  

Link to comment
Share on other sites

I had cause to use Virgin's online chat facility twice at the weekend (primarily because Virgin refuse to provide a customer-service related email address).

 

I was getting 1.7mb/s download speeds when I'm paying for upto 70mb/s.

 

In fairness to them, I was connected initially to "Ravindra" and then "Sumita".......so at least they're not trying to pretend they're not employing operatives in Madras.

Link to comment
Share on other sites

I find Virgin Media very helpful, especially when discussing moving the job lot to Sky. Infact most calls to them (very few) have been dealt with rather speedily.

 

Npower, again asked for a lower tariif couldn't be more helpful, they have even given me credit back on my account, up until 2 years ago you would have had to beg for it back. Definately have changed their ways re customer service but I think that's got something to do with them slated in the past for it.

 

Tesco, I stopped shopping with them a few years ago but started looking at their prices on the Direct online store. Their service (quick) and after sales service great, no quibble.

 

Now Currys/PC world, I won't go there, long story, be here all night. I won't buy anything again from them, hence going back to Tesco for anything electrical/computer.

Edited by MickA
Link to comment
Share on other sites

Jinkies... have to say ive had mostly good experience with currys/pc world here.

Bought swmbo a 30gig Creative Zen and took out the 5 yr warranty (yes... upsold) after 4yrs 11months the screen shattered. Found the receipt (!!!somehow??) and brought it back. Sent away for check, couldnt repair and no longer stocked creative. so they gave me a 32gig ipod instead, which i sold for full retail value as im not an apple fan.. i totally won.

Bought a laptop off them, they fecked up order, took waay longer than it should have to arrive in as the sales guy never marked the order as non stock and it got sold when it arrived in... they got a rollicking.

anyway, it took a fall and split the power adapter socket.. of course thats what it landed on while plugged in.. Brought back under the accidental damage cover they gave me as a sorry over the order **** up, and had it back good as new in under 7days.

So other than one box not ticked that caused a 3week delay, ive never had an issue.

Link to comment
Share on other sites

In fairness to them, I was connected initially to "Ravindra" and then "Sumita".......so at least they're not trying to pretend they're not employing operatives in Madras.

I know a Sumita; she has a strong Greenock accent (not unreasonable since she's from Greenock).

  • Like 1
Link to comment
Share on other sites

Jinkies... have to say ive had mostly good experience with currys/pc world here.

Bought swmbo a 30gig Creative Zen and took out the 5 yr warranty (yes... upsold) after 4yrs 11months the screen shattered. Found the receipt (!!!somehow??) and brought it back. Sent away for check, couldnt repair and no longer stocked creative. so they gave me a 32gig ipod instead, which i sold for full retail value as im not an apple fan.. i totally won.

Bought a laptop off them, they fecked up order, took waay longer than it should have to arrive in as the sales guy never marked the order as non stock and it got sold when it arrived in... they got a rollicking.

anyway, it took a fall and split the power adapter socket.. of course thats what it landed on while plugged in.. Brought back under the accidental damage cover they gave me as a sorry over the order **** up, and had it back good as new in under 7days.

So other than one box not ticked that caused a 3week delay, ive never had an issue.

I guess it's the luck of the draw.

My gas cooker took 24hrs from order placed to be delivered, that's where the very good service stopped. It was delivered damaged and faulty, the fault lay with a manufacturers bad design/assembly. The damage was to a shelf inside the oven. Ok both technically not Curry's fault but their dealing with the problem was abysmal. They can deliver within 24hrs and take my money instantly but took 10 days to collect said faulty cooker then 21 days to refund me when they said within 5 days. They even had me down for a cooker exchange which I never asked for, just a refund of the faulty one, I didn't want a replacement from the outset.

Link to comment
Share on other sites

Any one tried getting help from Plusnet tech support. I decided on a phone line after years of no landline and limited dongle downloads. Phone, connected ,no problem, then I had problems getting on line, I needed help - but the delay was said to be 15 minutes. AFTER the first delay of 20 mins I gave up and waited a bit. Finally after a wait of 15 mins, I got an answer. I've now got a plus net e mail address, but it won't work. Phone up - at least 15 mins( and at times up to an hour) . I got fed up and found PN CEO e mail address and posed thge question. Apparently they are short of staff.

3- I've got a problem with a supposedly capped data gong well over limits. Again - "WE'RE EXPERIENCING HIGH CALL VOLUMES" - PR speak for not enough staff to handle the calls- another problem not forseen by management.

Link to comment
Share on other sites

Any one tried getting help from Plusnet tech support. I decided on a phone line after years of no landline and limited dongle downloads. Phone, connected ,no problem, then I had problems getting on line, I needed help - but the delay was said to be 15 minutes. AFTER the first delay of 20 mins I gave up and waited a bit. Finally after a wait of 15 mins, I got an answer. I've now got a plus net e mail address, but it won't work. Phone up - at least 15 mins( and at times up to an hour) . I got fed up and found PN CEO e mail address and posed thge question. Apparently they are short of staff.

3- I've got a problem with a supposedly capped data gong well over limits. Again - "WE'RE EXPERIENCING HIGH CALL VOLUMES" - PR speak for not enough staff to handle the calls- another problem not forseen by management.

 

They're going downhill fast. I've found the text chat to be better since you don't need to sit and listen.

Link to comment
Share on other sites

Any one tried getting help from Plusnet tech support. I decided on a phone line after years of no landline and limited dongle downloads. Phone, connected ,no problem, then I had problems getting on line, I needed help - but the delay was said to be 15 minutes. AFTER the first delay of 20 mins I gave up and waited a bit. Finally after a wait of 15 mins, I got an answer. I've now got a plus net e mail address, but it won't work. Phone up - at least 15 mins( and at times up to an hour) . I got fed up and found PN CEO e mail address and posed thge question. Apparently they are short of staff.

3- I've got a problem with a supposedly capped data gong well over limits. Again - "WE'RE EXPERIENCING HIGH CALL VOLUMES" - PR speak for not enough staff to handle the calls- another problem not forseen by management.

 

 

It does make you wonder exactly HOW they got an "ISP of the Year" award last month; spent all that money they saved on staff, stuffing brown envelopes for the award committee??

Link to comment
Share on other sites

I've now got a plus net e mail address, but it won't work. Phone up - at least 15 mins( and at times up to an hour) . I got fed up and found PN CEO e mail address and posed thge question

.

  

I feel an e mail to either Rip off or Watchdog coming on .

Sorry,how does this work?

E-mail doesn't work but you are happily sending messages?

Link to comment
Share on other sites

Sorry,how does this work?

E-mail doesn't work but you are happily sending messages?

By using an email that isnt plusnet? Such as the one he used to join briskoda before plusnet? Or a gmail account setup in 3mins to have access?

;)

Link to comment
Share on other sites

Scottish Power just took my customer service crown....

Received an email advising us that based on our usage our DD payment was going from £83 per month to £290 from January 1st.

I double checked all meter reading from the date we moved in till this month.... nope, in credit to £134, steady readings... spent an whopping hour on hold waiting for a rep.

After going through it, they claimed the initial reading was noted down as 2000units of gas less than what their own system showed as being entered, and given over phone. Correction was made.

I asked for confirmation that they would not be adjusting the direct debit to this astronomical and unjustifiable amount, as they accepted it was their error.

I was advised this had been changed and it would show in their app direct debit manager..... it did, showing the original amount but nothing to confirm it wouldn't be hiked in January. It took me a further 20minutes to convince the rep I wasn't hanging up until I had written confirmation that it was NOT being hiked in January. Even then, they still insisted that it's subject to annual review in February. So I'll most likely be switching when they try it on again.

Conversely, Park Inn by Radisson reservations couldn't do enough to help me when booking a room for 9 months hence. Answered every dumb question, checked what bed size we'd like, did we need a cot for the baby, everything, without even needing prompting.

Link to comment
Share on other sites

  

Sorry,how does this work?

E-mail doesn't work but you are happily sending messages?

Ever heard of more than ONE e mail address ?

thankyou.gif

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 members

    • No registered users viewing this page.
  • Community Partner

×
×
  • Create New...

Important Information

Welcome to BRISKODA. Please note the following important links Terms of Use. We have a comprehensive Privacy Policy. We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.