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cars-equipment.com problems


yfaykya

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Hi all,

 

I bought a highline rear view camera (http://www.cars-equipment.com/www/en/shop/rear-view-cameras-12/oem-rvc-mqb-rear-view-camera/) from this site. I installed it but it is not coded. I have mailed these guys multiple times and have not got a response. Just flat out ignoring me!

Does anyone know if I have any legal recourse etc? 

 

Thanks.

Thursday,05,January,2017,15:48:49:56270
VCDS Version Release 16.8.4 (x64) Running on Windows 10 x64(VirtualBox)
www.Ross-Tech.com

Address 6C: Back-up Cam. Labels: Redir Fail!
Control Module Part Number: 5Q0 980 568 A HW: 5Q0 980 568 A
Component and/or Version: RVC Compact+ H07 0180
Software Coding: 0000000000000000000000
Work Shop Code: WSC 00000 000 00000
ASAM Dataset: EV_CamSysRVRVCARPANAMQBAB 006008 (SK48)
ROD: EV_CamSysRVRVCARPANAMQBAB_005_VW48.rod
VCID: 3B5BCBF3B2BE6E9ADC-806F
3 Faults Found:

10490624 - No End-of-Line Programming
B2013 00 [009] - -
Confirmed - Tested Since Memory Clear
Freeze Frame:
Fault Status: 00000001
Fault Priority: 4
Fault Frequency: 1
Reset counter: 150
Mileage: 9017 km
Date: 2017.01.05
Time: 14:51:55

ARA_error_bits: 0
ARA_function_operating_time: 0.0000 s
Poor_image_quality_reason: Environmental conditions
Poor_image_quality_reason: 0.0000
Camera_System_Operating_Condition: OFF

13636352 - Control module not coded
U1013 00 [009] - -
Confirmed - Tested Since Memory Clear
Freeze Frame:
Fault Status: 00000001
Fault Priority: 4
Fault Frequency: 1
Reset counter: 150
Mileage: 9017 km
Date: 2017.01.05
Time: 14:51:55

ARA_error_bits: 0
ARA_function_operating_time: 0.0000 s
Poor_image_quality_reason: Environmental conditions
Poor_image_quality_reason: 0.0000
Camera_System_Operating_Condition: OFF

10489856 - No Basic Setting
B2010 00 [009] - -
Confirmed - Tested Since Memory Clear
Freeze Frame:
Fault Status: 00000001
Fault Priority: 5
Fault Frequency: 1
Reset counter: 150
Mileage: 9017 km
Date: 2017.01.05
Time: 14:51:55

ARA_error_bits: 0
ARA_function_operating_time: 0.0000 s
Poor_image_quality_reason: Environmental conditions
Poor_image_quality_reason: 0.0000
Camera_System_Operating_Condition: OFF
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You need to code the car and the camera to work. They're not plug & play. You have VCDS (or access to it) by the look of things, so have you tried coding it?

 

The camera (and many new units in fact) will come uncoded and it's all required to be done at the installation stage. That's not anyone's responsibility but yours or the installer.

 

Edit: I was also going to suggest Ross Tech forum, but it now appears you're already under advice from there.

Edited by Rustynuts
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  • 2 weeks later...

For some reason I was not get notified of updates here. Looks like I will have to get a vcp setup but I wonder how pistonbroke managed it? Anyone with VCP in Galway area? If not I guess there might be soon :-(

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They sold it claiming VCDS was all that was needed. Anyways the issue here is the lack of response. It took me 2 weeks to get a response form my first 10 emails. Then I got give instructions for how to install it with VCDS from them. When I replied over a week ago they sent in last couple days saying (and I am quoting!) - 

"Hi You need go to VW dealer for on-line. On-line system will load sw to camera. Or you need vcp vag Can programmer"
 
So why send me the instructions in the first place etc? 
 
Anyways - I am going to try and source someone to do it for me. I just wish it was not the best part of 3 months trying to get it going.
 
 
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  • 3 weeks later...

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