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D M Keith Ltd - Huddersfield.


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  • 2 months later...

Company car bought from this dealer before DM Keith took it over. Some front of house staff left with old dealer, some stayed. I don't know about the mechanics. I've found them very friendly and helpful. Unless another maker comes up with something truly fantastic for Skoda money I will get another and I'll source it from here.

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  • 1 year later...
  • 4 weeks later...

Took my VRs in today to sort out engine management light issue.

No appointment just turned up the staff were very friendly and helpful, even though they were minus 1 technician my car was diagnosed and fixed within 90 minutes.

The Engine management unit needed a firmware update which was NOT done when car was serviced at previous dealers in April 08 (even though I made a point of asking if it was required)

Will definitely use again and recommend to any other ex Horners customers living the North side of Manchester.

:thumbup: :thumbup:

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  • 1 month later...

Went there looking to buy a new Fabia. Salesman was extremely high pressure and tried to sell us a Roomster we didn't want. Needless to say they lost a sale and we went to Lightcliffe in Halifax and got one of their last sales before they became Lightcliffe Nissan. A totally different and pleasurable buying experience, and one which DM Keith should take a lesson from.

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  • 1 month later...

Well, the Fabia was serviced there last week.

Courtesy car provided, nice Octavia, no charge.

Reasonably priced 20k service.

Car returned even dirtier than it was before it went.

I ordered some parts on the Monday when it went in, was told they would be here on Thursday, and I'd be called.

Err, still waiting, over a week and a half later.....

Ho Hum.

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  • 3 months later...

Well, I'm sad to say they have got even worse....

I ordered some parts last week, and picked them up on Saturday, ok so far, they were delivered on time.

It turns out they were the parts for an Octavia 2, not a Fabia 1.

I called in today to sort it out and was met with a wall of indifference, all I got was 'the reg. no. shows as an Octavia 2 on our system' Despite the plate being on the car for over 12 months.

I then tried the reg. no. of the wifes Fabia, that showed as being on Andy Morleys car ( 2 years ago )

They refused to input ANY other numbers, saying that the chassis no. was required. I suggested inputting one of their own pitch cars in, just so I could get the correct bits, but no, not interested.

I could have gone home and got my log book to prove a point ( I was in the wifes vw ) but why should I ? Good grief, I was only spending 70 quid, not trying to ring a car, or rob anyone.

I eventually got my money back, after 1/2 an hour, and a wasted weekend.

You would think they would be trying to please customers, not drive them away, muppets.

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  • 3 months later...

  • Spare parts guy always seems uninterested to help, but usually gets the right parts.
  • I booked car in for a cambelt change and a Inspection service, was booked in a 8.00, waited till 9.00 and nobody had turned up to open up. Were very flippant and unapologetic when I phoned later. (I went elsewhere after).
  • Broke my locking wheel nuts with an air gun on another service, offered no help to sort it out, I had to drill them out eventually taking up a weekend and a few drill bits. and forgot to stamp my log book.

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  • 2 weeks later...

Been in 3 times to:

  • look at car
  • test drive car
  • place order

I have to say that Brian Mears on their sale staff has been great. Excellent communications, no pressure selling.

So far, I'm impressed. Maybe the fact that my first sentence in the dealership was "Hello, I'm looking to buy a car on business lease" helped. They know that if they get it right with me, there's a chance of more lease vehicles in the future as our business expands and current vehicles come up for replacement.

Pete

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  • 1 month later...

Credit where it is due, quoted £40 cheaper than others for 3rd year service and MOT, carried out promptly :) Spotted a few advisory issues during service and those that could be allocated to warranty were fettled a couple of days later, (drop links and leaking egr) which no doubt could have been refused due to mods on car and the fact the service was 1000 miles and over a month late. So overall pleasantly surprised, and staff very pleasant :)

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Don't they still get all the MOT test done over the road at Polar Ford as they aren't actually a registered MOT centre?

Edited by DGW
Quote d eleted.
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  • 1 month later...

The parts guy is a decent chap, always gets the right bits, and gets them when he promises. I'm very happy with that side of things.

The service side of the business is less impressive though. Although their prices are good and the desk staff are helpful, they never call back, and their 'mechanics' have zero pride in their work. The car is always returned filthy, with greasy hand prints all over it, and I always end up finishing their work for them. Also, when did dealers get so lazy that they don't wash your car for you when you're spending over £300 with them! The few times they've had my car they managed to break things (and not admit to it, leaving me to repair), and have left engine covers loose and other plugs and covers just lying loose in the engine bay. I think my mother could have done a better job. I don't even trust them to do an aircon regas now.

Oh, and when you carry out a 'free vehicle check', this is supposed to HELP me. They left the dipstick loose and not even pushed in. They filled their form with rediculous comments like 'coolant level slightly too low'. Slightly too low? It's either too low or not. I think someone is slightly too stupid.

My advice to DM Keith is to either train your mechanics, or sack the lot of them. As they currently stand, they are just monkeys, and they will destroy your service business if left to carry on.

Also on a general note to all service stations, put windows around your workshops so everyone can see what's going on back there. They will soon pull up their socks and stop playing with peoples car radios. Dealerships hide their workshops away like it's some disgusting secret! Show the workshops, show the mechanics working, and make them have some pride in what they are doing.

I'd never buy a new car myself, so can't comment on their sales team. Although they did promise to send me some info on the Yeti, and never bothered.

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As bodge says, the parts guy is great. Bought quite a few bits from him, and he seems to know his stuff.

Can't comment on the service side though Only had the octy 4 weeks so not due yet. I'm not taking it there tho :)

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2 Years ago i bought a skoda fabia from d m keith hudds, Its a 54 plate and had only 13,000 on the clock, i paid £5,450, know it was a bit over the odss but thought i had a good car as mileage was low.

4 weeks ago i lost power and had it taken to where i bought it for repairs, they said the head gasket had blown but said as it was low mileage they would see if skoda would authorise free repairs, they did and i thought that was good of them, so the nightmare began...They phoned 2 weeks later and said that they had fixed it, but when they out it back together and tested it they said valve number 3 was found to be faulty, then they said that when they took it apart again the bolts had stretched???? so now i am in the situation of having a new engine block fitted...So i now have to oay a £400+ bill.. I know its cheap but after being led to believe that i would not have to pay, I now have to pay part of the cost, this is after i argued with the service manager saying that they caused the fault on the block,,,he then said that the bolts that skoda supply are rubbish and not designed to be taken on and off!!!! Anyone else been treated like this??? Have to say that when i do get the car back im getting rid straight away and buying a totally different make of car.

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Sorry to hear that mate,

I got my car new in 2005 when it was Lightcliffe Skoda and they were pritty good, went there to have the car serviced and when DM Keith took over I went to Lightcliffe in Halifax.

I took the car to D M Keith for its first MOT (£40) as they said that if anything was wrong thaey would fix under warrenty. FAILED side lights, charged for a retest(£20) (own fault, forgot to refit std side lights and still had Blue LED in)

Ive got a few parts from there and it seems like they are pritty nice, there was a new sales fella there last time I went in. was from South Africa and I got chattin to him as my GF is from there too, He was very friendly. I keep gettin promotions and offers from them and they call me to remind me of my MOTs and services.

on the hole I dont mind them there but I cant see myself lettin loose on my car. ***************

billy

Edited by DGW
Mention of another dealer not relevant.
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I picked my new car up from them 4 weeks ago.

I have to say that there was good communication around the transaction and I got a general feeling that the salesman wanted me to be happy with the experience as well as the car. They hadn't been able to fit all the accessories I ordered due to delays with supplies. It went back in the 2nd week to have the accessories fitted. It's there again today as the ipod adaptor was not functioning correctly.

I've just spoekn to them and it's a faulty unit. The car is ready for me to collect now but will have to go in again when the replaceemnt part arrives. I've never asked them for a courtesy car as I have an office 15 minutes walk from them and can arrange to be based there for the day when it's in. The salesman always gives me a lift to my office and collects me again if I want.

Overall, I'd give them about 8/10 - compares well with my other local experiences - Audi agent scores 1/10 and Volvo scores 9/10.

Pete

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  • 4 weeks later...

Saturday 24 OCT 09

Just bought an 07 VRS SE with 04 VRS trade in

The guys were very good Peter, Richard, and Peter who did all the paperwork

First off I bought the car from a distance ie 300 miles away as it was the car "I" wanted

These guys were exceptional, and I believe went out of their way to help me, which I truly

thank them for (I will be putting this in writing to Head Honcho)

The were excellent in everyway from first contact to finalisation, constant communication

via email and phone (no it was not just because they may get a sale THEY could have sold

the MINT FABIA VRS SE several times over without my offer)

I must also praise the backroom boys, because believe it or not, the salesmen do not replace the tyres,service the car, and valet it the unsung heroes do that, and I must say the car was in top condition

One other thing is they were HONEST and very helpful, Certainly not like another dealer I dealt with who new every trick in the book and used it against ME, To their "personal" not the dealers gain

Thanks DM Keith Huddersfield

National aka Jimbo

Edited by national
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******************************* It's there again today as the ipod adaptor was not functioning correctly. ***************************

At 2 months old, the ipod adaptor is still not working - the part apparently is still on back order and they have not been able to give me a delivery date. This I can cope with - the fact that I always have to chase them for progress updates is disappointing though. When I called in today, the salesman who sold me the car was horrified that this problem still hadn't been resolved. Since I was dealing with after sales he wasn't aware of the position. Since he's a good guy, I'm hoping he'll put some pressure on to get things sorted.

Pete

Edited by DGW
Quote abbreviated.
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  • 2 months later...

I am pleased to report that this issue has eventually been resolved to my satisfaction. The issue I had fell into two parts:

1. There was a technical issue with the accessories supplied to the dealer by Skoda UK. This has been resolved by Skoda UK paying for different accessories to be fitted, sourced from another supplier.

2. The dealer was not good at communicating to me about what they were doing to resolve the technical problem and when they did communicate I did not always feel that they were taking ownership of it. This improved as a result of contacting the Dealer Principal. All I can say is that some staff there have good customer service skills, some are OK with customers and some don't seem to realise that that a simple phrase like "I'm sorry we've not been able to sort it yet but this is what we're going to try next..." can make a huge difference.

I'm grateful that the car is now fully functioning as ordered but disappointed that it took so much time and hassle (a week short of 5 months) to get it to this point.

Pete

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  • 6 months later...

Just wanted to give a plug for this place.

Bought an 06 Oct vRS in June. Had a good experience there, friendly staff, was able to take the car out for a decent drive, not pushy or pressured at all, and got a good deal.

The car was just over 4 years old and part of the deal was that it would be fully serviced before I picked it up, which they duly did. After reading around these forums I discovered the cambelt should've been replaced with the service, and it hadn't been. Innocent mistake I thought, though I was concerned that given the cost of the job they would try to wriggle out of it when I took them up on it.

I double-checked with SkodaUK and then called the service manager at DMK who agreed it should've been done, but had to wait a couple of weeks to get confirmation from the boss that they would do it.

Cue a nervous couple of weeks of me needlessly stressing, waiting for confirmation, and then relief when I got a call saying they'd sort it no problem. :)

(Of course, if they'd have quibbled, I would've taken it further with SUK)

I'd also mentioned a fault with the stereo, that had fixed itself by the time I got to the dealership, but they checked it anyway and found a fault, so they're sorting that too.

:thumbup:

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  • 3 months later...

We've had our Fabia vRS for serviced with DM Keith Huddersfield for nearly three years now. Sometimes you can have a really good experience here others it can be very frustrating.

They're pick up and drop off service is really useful and courtesy cars are generally fairly good. The service work seems to be done to a good standard.

I think their biggest downfall is communication. On several occasions now we've either had a phone call just before the end of the day or when we've turned up to collect some issue has been reported to us. This is of little use to us as we rely on the car (just the one) and so by the time we find out about an issue they haven't got time to sort it. This is very frustrating. Most recently, I have been after a quote for fitting reverse parking sensors to an Octavia vRS. I phoned up first and was promised a call back, which I'm still waiting on. Today I went in, as I was passing, for the same quote. The parts lady said she'd get someone so I waited for about 10 minutes being ignored, after this I gave up. I wouldn't have thought it should be such hard work to spend some money with them!

Your mileage may vary, but I think I shall be looking at the alternatives for servicing our Octavia when we get it.

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  • 2 months later...

I have just ordered a new Superb Elegance 170 TDi and despite D M Keith Hudds being my nearest dealer it wasn't from them.

I did view the Superb at the showroom and had a discussion with a salesman who took my details, px details and we discussed 3 cars - 2 demonstrators that would become available, and a showroom car that would be released if they could source a replacement. They also assessed my px and confirmed they'd get a value for it and work out deals on all 3 vehicles I'd expressed an interest in. I agreed that they should do this and email details as the Mrs and my 2 youngsters were all getting a bit fed up. Also declined a test drive that day as I'd driven one before and we were pressed for time as was the salesman judging by the number of other people waiting to see him. This was 29/12/10.

I decided to take a test drive on 30/12 as I had time to do so, rung DMK arranged the td, but was told my contact was on a day off. Enjoyed the td immensely, found the ride and handling to be on a par with my 320 d, apart from not shaking me silly over the slightest bump! Told the salesman I definitely wanted one and was reassured my contact was working on the figures and would contact me the following day...

In the interim I'd contacted the internet broker I used on my last purchase and they contacted me on 31/12. They sent details to their dealer straight away and within 2 hrs I had a call and prices, along with confirmation that I could save the vat increase if I ordered that day. By 4 pm I'd placed my order, but still hadn't heard from DMK.

I haven't had any contact from the salesman since, which is terrible customer service. I did get a follow up call from their head office and I didn't hesitate to tell them politely what I felt were the problem areas in their Huddersfield operation. Suffice to say that when my Superb does arrive it's not going to DMK for anything, I'll take the time and trouble to go to the nearest non-DMK dealer.

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  • 7 months later...

D M Keith Ltd (Huddersfield)

St Andrews Road

Huddersfield

HD1 6NA

01484 435499

Services: New, Used, Repair

Ahead of D M Keith's review of MOT pricing, Dougal Keith, Managing Director of D M Keith Ltd has just revealed a special rate for Briskoda members:

'we will be happy to offer an MOT test for £29.95 for Briskoda members. All they need to do is ask for the BriSkoda MOT special offer price. We will run this until the end of the year 2011 by which time we will have completed the review. While it's only a £5 saving on Kwick-Fit etc. every little helps as they say."

Please be sure to make the most of this and spread the word to other Briskoda members!

Regards

Ben Redfern

Sales Manager

D M Keith Seat & Skoda York

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