Progress Skoda - Letchworth
Posted 04 August 2007 - 12:00
Tel: 01462 676999
Fax: 01462 674100
Services: New, Used, Repair
Posted 11 August 2007 - 07:43
Tel: 01462 676999
Services: New, Used, Repair
Edited by DGW, 21 February 2009 - 17:04.
Posted 04 November 2007 - 18:37
Posted 21 December 2007 - 14:20
They diagnosed a faulty alternator but assured her it was safe to drive home, and to ignore any dashboard lights or alarms.
Within 15 miles she lost all electric power in the middle lane of the A1(M) at night, in a rainstorm. As there was no hard shoulder there, she needed a police response to move her from the road. We have subsequently been told by other mechanics that it is extremely dangerous to allow a car with a nonperforming alternator to be driven.
The garage refunded her out of pocket expenses, but we have found the managing director (Terence Byrne) to be completely unconcerned by the fact that his garage made such a serious error.
Avoid at all costs.
Posted 19 January 2008 - 18:17
The only odd thing is that the car had to be taken off site for the MOT.
The vRS is due to be changed later this year and he's got Progress as his first stop for a new Fabia.
A family friend also used them recently and when he told the staff he was heading into Letchworth to do some shopping they dropped him off and insisted he let them know when he was ready and they'd pick him up.
Posted 28 February 2008 - 20:57
Will use again.
Posted 12 April 2008 - 18:52
I'll definitely try them for service - the guy in the service department was very polite and efficient. He signed my details up and even gave me a discount card for future work.
Posted 10 July 2008 - 15:43
So far, thumbs up for Progress!
Posted 25 October 2008 - 10:17
Good stuff Progress Skoda.
Posted 05 January 2009 - 16:07
Since then, I have gravitated to Letchworth as they are nearer and will probably have second service done there in April this year.
The one factor I am most impressed with them about is the 'Customer Care'; their staff always smile, are most friendly and make you feel like you want to do business with them.
Posted 10 April 2009 - 12:18
Posted 28 March 2010 - 19:32
Posted 28 March 2010 - 19:44
First was my dads Fabia Greenline, purchased in November 2009. The whole experience was faultless, and he even got an excellent p/ex price on his Suzuki Alto. He has been back several times with minor issues and these have always been sorted the same day whilst he waited.
Second was my Superb2, purchased in Feb 2010. Again no problems, got a good deal on my old Octy as P/EX. The superb has been trouble free so far, touch wood.
The showroom is a truely friendly place, with free coffee machine and flat screen TV, whilst you wait for any work to be carried out, or for a saleman to become available.
I will not be using them for service though, as I my local garage is much closer and an ex. skoda dealer.
Posted 06 January 2011 - 16:03
I was served by a Mr Paul Goodwin who, I found to be very polite, knowledgable and helpful.
I was assured when the part was in, (about 2 days) he would call me, and true to his word he did today.
I found the showroom clean, well lit, with lots of new models on display.
I also observed the sales staff were very helpful and supportive to other customers, I will be using them
again, a credit to Skoda UK.
Edited by Silver Bullet, 06 January 2011 - 20:09.
Posted 24 February 2011 - 20:54
5/5 and service so good my dad is looking at getting a new Skoda from them (if the ball and chain allows *prays his mother never looks on Brisky!)
Posted 01 May 2012 - 14:14
They repaired the car under Warranty when the Electric Window motor failed.
I can't say much more on the servicing, as I had the work done elsewhere/
Posted 02 May 2012 - 14:15
I bought my Superb from an Indy in South London, but it orignally came from Progress. Before I bought it I phoned Progress to ask a few questions and they couldn't have been more helpful, talking me through the car's entire history and the warranty work done. And once I bought the car, they stamped and returned my service book to indicate the cambelt had been done (they'd forgotten to stamp it for the original owner).
Anyway, I had to phone them again today as I was having a Parrot Bluetooth fitted and needed the radio code. Again, they couldn't have been more helpful and once I'd got the radio serial number and reg number to Mick in the service department, he duly held on the phone while the system booted and supplied me with the code, saving me a run around back home to check all the service books.
They stood to gain nothing from helping me and could have easily said "Computer says'No'", but they didn't so credit where credit's due
Posted 23 May 2012 - 10:19
The first was having the Yeti in to carry out its second annual service. Everything was carried out perfectly and I was treated as a valued customer throughout. Sadly, something I find all too rare nowadays!
The second visit (last week) was to fault find an issue on the car; something that the previous garage had (literally) spent months doing and failed totally! These guys were proffesional throughout. Firstly, Ivan is the perfect example of a customer focused individual. Mick the Mastertech took good time to speak to me and go on a test drive to get a full understanding on the issue. He then had the car on the ramp and was underneath it (visible from the large window onto the workshops from the reception area) along with two other guys within seconds of it driving in. Four to five minutes later and he had identified and rectified the fault!!
As a slight aside, I also spoke at length with David in the sales department - he knows his stuff and Id happily give him the business of my next vehicle purchase.
Total stars and a pleasure to deal with. They now have a new customer for life! If only all dealers could offer this high level of service!
Posted 04 August 2012 - 21:13
Posted 19 October 2012 - 13:12
I got in the car in the morning and got a warning light up on the dash as well as an audible alarm notifying me that my coolant level was low. Strange and immediately suspect due to the fact that Id checked it the previous weekend when checking the oil level and filling up the screenwash.
Rang Skoda assist. They turned up within 30 minutes. The guywas under the car within five minutes and had the coolant compression test done and fault diagnosed within a further 30 minutes. He couldnt see exactly where it was coming from but he said it was towards the front of the engine bay and was fairly slight.
One further hour later the car was at Progress Letchworth (my chosen dealership) and I was in a courtesy car!
As I went in to the dealership I was greeted by Ivan (who remembered me - not sure if that is actually a good sign!) ;-) Before Id even finished handing the car keys over he'd already looked at outstanding or relevant TSB's for the 1.8TSI on the system and deduced that it could well be a leaking coolant pump. He printed of the information and put it with the job sheet for the techs to see. Sure enough, the following day, it was found to be the issue, pump replaced, issue resolved. Perfect, amazingly efficient service. Car was washed also.
Just before leaving in the courtesy car Id also mentioned to him that the gear knob had gotten some movement in it (slight side to side/twisting movement, no visible way to tighten it up) and lo and behold, when I picked it up it also had a brand new gear knob in place without the issue of the previous one.
If Carlsberg made dealerships.....
Posted 11 December 2012 - 11:44
I bought my car from them November this year, brand new Fabia II vRS (as reviewed in my sig). They were very helpful and genuinely offered the best deal while haggling over the price of new car. Finance offer was taken up to take advantage of 3 year servicing deal. The offer was the best available (SWMBO is in financial sector so she checked so thoroughly me teeth hurt!) and it was really problem free. So far I called them twice, once about that redundant side light bulb in main clusters. Spoke with Mike I think and he was really enthusiastic about the car and we had a good ‘ol chat about how good vRS is . He said I can have it enabled if I want, just pop around, but I’d have to have LED’s switched off so I said no, thank you J.
Second time I called I was in my paranoid mood (thanks in part to reading and participation in numerous engine failure threads on briskie J ) as I thought I am having fuel in engine oil. Chap (Ian or Ivan)on the other end of the wire was ever so helpful and really concerned and advised me to call Skoda Assist to check the car over. All was well.
I will be calling them shortly regarding switching servicing regime to fixed and reporting slight oil usage. It went from half way up the “A” area to half way up the hatched area in 1900 miles which I think is acceptable.
I am already considering buying Superb Estate 1.8 TSi DSG from them next year in exchange for my 520d
Posted 13 April 2013 - 20:47
I watched a decent amount of the service being done through the viewing window - I'd asked for the Haldex oil to be replaced - I saw this get done as well as the engine oil and filter change. All done to a decent standard in my view. MOT was completed on time (passed with no advisories) and I had a good chat to the sales guys once again - was a welcome experience hearing them talking to the customers without the usual bull and pushing of certain money making extras when closing a deal.
The next service is the big 40,000 miles one and I have no doubt whatsoever that it'll be booked in here for it. Overall, a very pleasant experience once again.
- Sam745 and Jabozuma like this
Posted 27 April 2013 - 14:30
Posted 10 May 2013 - 22:26
Just not good enough really.
Posted 04 July 2013 - 20:11
I have had a somewhat time consuming experience with this dealer this week.
The facts are as follows.
My 2010 Superb TDI went in on 1 July to have a front shock absorber replaced under warranty.
The car was delivered back to me by the dealer later in the day. The dealer is 20 miles from me.
When I drove it for the first time there was a strange noise which I had never heard before. When I queried it with them they said their man from the service department had driven it back to me and it was ok!
the next day I started to drive it back to them as agreed for them to look at it and after 200 yards the noise became much louder and several warning lights re ESP etc came on. The car was ‘undrivable’ and had to be recovered back to them on a low loader following a call out to the Skoda Recovery Service (RAC).
The upshot of all this is that they claim that a bearing had failed and they have now replaced it, admittedly under warranty. How often does a car under 3 years old and with 37,000 carefully driven miles need a new bearing?
I had to drive a basic VW Polo 1.2 litre hire car (the best they could muster) at Skoda’s expense for 24 hours!
I will leave it to others to draw their own conclusions on whether I am a happy driver!
Posted 05 July 2013 - 06:25
It looks like you were just unlucky and the dealer did the work in a timely manner.
On the other hand they might have screwed something up while replacing the shock absorber but I frankly cannot imagine what that could be as it is a very basic repair and bearings are not touched really...
Posted 18 June 2014 - 14:07
I have been using Progress in Letchworth pretty much since they opened. Over the years, the quality of service workshop went up and I value it high, especially against the background of my previous experiences of a Cambridge dealership messing up my Octavia's timing belt replacement job and then not owning up to it. However, owing to dealership expansion, in my experience the quality of front desk service reception staff can vary lately, so if you feel that you do not get the service you deserve best to talk to either service manager or just another service desk person.
My wife's Roomster has had quite a few problems on account of receiving a duff engine from the factory. The dealership resolved them well, though admittedly it took 6 weeks on account of SUK being slow in authorizing repairs. But in the end, given a successful complete engine block replacement job with only minor corrections afterwards, the dealership workshop is good enough to use it on a regular basis. I generally DIY service my cars, but would not hesitate to service them at Progress in Letchworth if the need arose.
Sales wise, the person we bought the new Roomster from was very good, accommodated our additional needs (skid plate, alloy spare with same tyre as the rest on the car), and in the end he made the whole process quite smooth. Once my Mk1 Superb reaches end of life, I will quite happily order from Progress again, provided the price I can get is within 5% of the Continental Europe prices for same specification (currently e.g. Rapid is up to 20% overpriced in the UK, especially in high level trims/options, but that's SUK policy, not the dealership's).
Edited by dieselV6, 18 June 2014 - 14:08.
Posted 28 November 2014 - 21:14
Collected my VRS here from Tim in August after ordering in December last year. He and Wayne were brilliant and chased Skoda UK for us on numerous occasions due to the delay, excellent customer service throughout.
Returned this month to replace my wifes fabia with a rapid spaceback, and again fantastic service from Tim! Will definately return again in the future.