MSB Skoda - Darlington
Posted 29 August 2007 - 13:43
Tel: 01325 365200
Fax: 01325 365201
New Car Sales
Posted 02 September 2007 - 07:03
They were not aware though that rear parking sensors are also a retro fit option and not just factory fitted only but won't crucify them for that. Will post more as and when I get the car if anyone is interested.
Posted 02 September 2007 - 09:55
I do wish the staff could be more knowledgeable though. The service guy suggested I put my Fabia VRS on variable servicing as I do17K per year. Also couldn't see the point of doing a lube only service at 6 months and service/inspection yearly. There are other examples.
Basically a good dealer though if they continue the Wilks way, same staff so..?
Posted 10 September 2007 - 13:00
I went in a week ago last Saturday looking for the bungee thingys that attach the parcel shelf to the tailgate. Eventually one of the salesmen became free and went to search for someone from the parts/service department (which resembled a ghost town). When the guy from parts emerged he was very helpful, and although the parts weren't in stock (which I expected, since it's not a normal part to want) he said he'd order them and give me a call when they came in 'probably on Wednesday'. I said that I'd probably come in the following Saturday to pick them up.
Wednesday - no call.
Thursday - no call.
Friday - no call.
Saturday - thought I might as well go and see if they had got the parts and 'forgotten' to call. Skoda dealer distinguished by tumbleweed blowing through the forecourt and the eerie whistling of the wind. Only one member of staff in evidence. He said that the parts department didn't open on Saturday and I should have rung them during the week and asked them to put the parts to one side for me to pick up. This annoyed me for two reasons:
- There was someone from the parts department around the previous Saturday and I had told him I'd probably come in the following Saturday. He didn't mention the fact the parts department was closed on Saturdays.
- On the door it clearly states that the parts department is open on Saturday from 8:30am to 12:00 pm. Since the dealer has only been open a month I would hope that this information isn't out of date already.
Suffice to say that I am beginning to have serious issues when considering where to get my car serviced since I have no confidence in any of my local dealers...
Posted 18 September 2007 - 17:49
Off to Slacks at M,bro
Posted 05 October 2007 - 12:53
She didn't have anything rude to say about the service when she got back, so maybe it's better during the week...???
Posted 07 October 2007 - 08:45
Posted 10 October 2007 - 09:47
Posted 11 October 2007 - 09:42
Better deal than Derek Slack when I bought, by a few hundred ??s, that was 2 years ago though.
Posted 12 October 2007 - 20:44
Posted 25 October 2007 - 13:15
Posted 25 October 2007 - 13:58
Posted 26 October 2007 - 20:58
Shall I go back??? Hmmm in sheer desperation yes, by choice no way in hell!!!!!
Posted 07 November 2007 - 22:43
The service was quick enough, but one of my tyres ran flat on the way home due to a badly-fitted valve cap. Schoolboy error on their part. I'll use them til my warranty expires, then I'm back to Nationwide Autocentres.
Posted 18 January 2008 - 18:41
Posted 30 January 2008 - 17:29
Did have to take it back on Tuesday morning to have an engine management warning reset and service staff were less than enthusiatic to see me though. Still in and out in 15mins, all be it with slight confusion at the "sporadic" fault - but I didn't have time to question it!
Good to be back in a real car.
Posted 24 February 2008 - 10:26
wilks had. I wont be buying another skoda as much as i like them ( 2 pickups, 2 felicias and a vrs) I will be going back to toyota because there is a lack of a good dealer in the north east.
Posted 10 March 2008 - 22:58
1st was the MOT on my 53 plate Fabia VRS. I couldn't complain the test was carried out quickly without fuss and I was treated well by the service staff.
2nd was today when I went to trade in my Furby () for a used 06 plate Octy TDI. Mike the salesman was non pushy, friendly and very up front about everything and it was easy to strike a deal that suited us. He was more than happy to let me and the missus drive the car and didn't hold us to a set route.
Promised to sort some minor scuffing for me on the rear quarter of the Octy so I guess I'll update on Friday when I pick it up.
So far I'm pretty happy with them, but haven't had a any service or warranty work done by them yet. I'd be quoting them against Slacks anyhow as I've had work done there in the past with no problems.
Posted 27 March 2008 - 21:45
Posted 03 April 2008 - 21:40
Posted 09 April 2008 - 16:44
Edited by DGW, 09 August 2008 - 12:38.
Reset to default formatting
Posted 11 April 2008 - 05:36
I used to use Benfield in Newcastle but the vRS "expert" there is a total to##er.
MSB are genuine guys & I think their customer service is right where you'd want it to be... this can only be good for us, MSB & Skoda.
BTW I'll drive the 240 miles round trip from Cheshire so they can do my service too.
Posted 13 April 2008 - 16:45
Edited by rongagain, 24 August 2008 - 19:44.
Posted 27 April 2008 - 15:55
PS. My first Octavia was from Philip Wilks.
Posted 15 June 2008 - 19:07
Posted 07 August 2008 - 19:17
I'm pleased to report that I have been very pleasantly surprised. On both occasions the staff have all been very friendly and helpful. Whilst looking at car I spoke to the owner who was very willing to help and offered lots of helpful advice without pushing for a sale.
Fingers crossed the good service continues when I change my car!
Posted 18 August 2008 - 18:08
I rang up at very short notice as I was heading back up to Newcastle for the weekend.
Malcolm (the owner) answered the phone, he bent over backwards & fitted me in for first thing on the monday as I requested...
Got there, service was sorted in around 2 hours & the lads rang me to as soon as it was done to stop me being bored wandering around Darlington town centre.
Picked the car up, got a in depth verbal all clear off the sevice desk & the overall cost was a lot cheaper than any other Dealer I rang. Some of the Manchester/Cheshire dealers were over a ?100 more. (I was also given a copy of the mechanics service checklist).
All I can say is "thanks" to MSB & especially Malcolm.
I'll definitely use them again & it's a 240 mile round trip for me.
Posted 22 November 2008 - 10:30
Posted 18 December 2008 - 17:30
service cost me ?160, not to bad
Posted 01 July 2009 - 16:59