Annesley Williams Ltd - Cloghran

[DGW]

Annesley Williams Ltd

Old Airport Road

Cloghran

Co. Dublin

Tel: 01 842 8855

Fax: 01 842 8918

Sales and Service

[RSIT]

My car was bought at this garage the sales man Paul most helpful. Dont know how the service end is though.

[jbk]

Have bought 2 Octavias here since they started . Paul the salesman was good to deal with, no complaints about the service department either.

Edited 13 January, 2010 by jbk

[MidVRS]

My VRS was bought here in 08, through Paul aswell..No complaints at all..Paul is very good to deal with and very helpful..Service department is excellent...My VRS is a high mileage comp car (109k now!) so I've used them a bit and the main woman in the service department (sorry, can't remember her name, really bad of me I know!) is extremely professional and very friendly and helpful too...I'll be back later this year for my next Skoda from them and would have no problem recommending them to anyone.

[Gavn Tobin]

Great dealer.

Bull**** free.

Keen to do business.

Would recommend.

(now Paul I want an extra discount on my next Superb )

[bluckaneyr]

Last week I collected my new Skoda from Annesley Williams and can fully recommend this garage. Now before I made up my mind, I considered other garages much nearer to where I live, but am delighted that I opted for Annesley Williams because I got top-class service and a great deal.

My salesman was Pat O'Neill, who is a gentleman. Pat listens to the customer and doesn't talk down to you. He knows the Skoda range very well and gives very solid advice. Pat kept in touch with me at all stages, always returns calls and I felt very reassured that he was looking after my interests throughout.

On my first visit, Pat O'Neill showed me the impressive workshop service facilities. Annesley Williams seem to take customer relations very seriously and when I was collecting the car, I was introduced to Eugene O'Donnell, the Customer Service Manager, who wanted to hear if I had suggestions about how the service offered by Annesley Williams can be improved further. Annesley Williams clearly have no intention of resting on their laurels.

Because of the positive experience I have had and the excellent deal I got, I will be going back to Pat O'Neill and Annesley Williams for my next car and for all my services.

Edited 10 January, 2011 by bluckaneyr

[bluckaneyr]

I can now vouch for the Service Dept at Annesley Williams, it's excellent.

Now my Skoda Fabia Combi, bought from Annesley Williams, was only 2 months old when I was rear-ended.

I was naturally very upset, even though the other party accepted liability and gave me my choice of repairer.

I then chose Annesley Williams to do all the work for me.

I was given a courtesy car and when I collected my Fabia Combi again, I was delighted with the quality of the repair. It was as new.

My original salesman, Pat O'Neill, handled all the arrangements for me and his communication with me throughout was excellent.

Very pleased I bought from Annesley Williams and that I went back there for repairs.

[BRENB]

I have to agree pat o'neill is a gentleman,i have no problem recommending pat and annesley Williams for car sales and will be using their service centre for my elegance superb.

[bluckaneyr]

Took my Fabia back to Annesley Williams for its first service, which came free as part of the Skoda 3 yr free service scheme.

Pat O'Neill made all the arrangements and I had a choice of either

A)Arriving at 9am for an immediate service and waiting for my car

or else

B)Dropping off the car, leaving it there and collecting a courtesy replacement car.

I went for option A. The service took 90 minutes and I spent that time seated in a comfortable waiting area set up with free coffee or tea, reading material and television. When the car was ready, I was delighted to see it not only had been serviced but was also all shiny and polished too. I also got an insulated Skoda mug and a Skoda windscreen scraper. With Annesley Williams, it's the little things that make the difference.

Well done Annesley Williams, the service department and to Pat O'Neill.

[RDMH]

Got my Superb there in 2013, great service from Paul and as posted above no messing, just excellent service. Since then it's had its first service and can recommend the service department too. My experience has been so positive that my wife bought a Rapid, my brother an Octavia, my sister-in-law a Fabia and my wife's cousin a Superb (all since Jan 2014). Everyone at Annesley Williams is very helpful, from the girls at reception to Pamela in Finance to Paul in sales. Couldn't recommend them highly enough.

[bobryan]

Hi.

Can only add to the previous comments. I have been driving Skoda cars since 2003,including 3 Octavias and 2 Suberb Combis. Most of my extended family now have Skodas,including Superbs,Octavias(2),Roomster,and Citigo. Service has been terrific,with Ken and Sarah always in great form and the salesmen are always friendly and helpful.Pat O Neill and Paul are truly the most helpful sales team in Dublin. I have just ordered the new version of the Superb combi,with delivery in January 2016. Keep up the good work folks

[bluckaneyr]

I bought my Skoda Fabia Combi from Pat O'Neill in January 2011 and Annesley Williams have done all the service work on the car since then.

 

I took the car in for a full service last week and got a courtesy car for the day. However, shortly before I was due to collect my own car again, Sarah from the Services Desk rang to tell me that the mechanic was not happy with the sound of the car when he test drove it at the end of the service and suspected that there just might be an issue with the timing chain. Sarah suggested I leave the car overnight and the mechanics would test it again in the morning when it would have cooled down. I could retain the courtesy car in the interim.

 

The next morning confirmed the timing chain required replacement and of course not doing so could lead to major engine damage at some stage. Sarah explained that the cost of the replacement kit and the labour would be 700 euro. However given I had all servicing done at Annesley Williams, the garage were now going to ask Skoda Ireland to offer a goodwill payment against my bill. Sarah came back later to tell me that Skoda Ireland had agreed to the following.

1) They would pay 100% of the cost of the kit.

2) Skoda Ireland would pay 70% of the labour cost.

That meant my bill was not the original 700 euro BUT was now 180 euro instead.

 

Now in the interim I had researched the Briscoda site and had seen goodwill payments for similar issues ranging from 35 to 50%.

My offer was significantly better than anything I had seen others get, so I assure you I jumped at this offer, thank you very much...

 

I collected my car last night and am delighted that the issue that I hadn't known about has been put right at such a discounted cost.

 

I can only thank the mechanic that detected timing chain problem while servicing the car. Would an independent garage have had the experience and specialist knowledge to do so?

I wonder!

Thanks also to Sarah, to Ken and to Stephen from the Service team for representing me so effectively to Skoda Ireland and for obtaining such a large goodwill gesture.

 

Stephen, Ken and Sarah all pointed out that the excellent goodwill payment Skoda Ireland had made in my case was based on my buying the car at a main dealer and going back to the dealer for ALL SERVICING AS SCHEDULED. Each appeal is judged on its own merits by Skoda Ireland and my record had been the key to the goodwill package I had been given.

 

I will be going back to Pat O'Neill at Annesley Willliams for a new car next year, as everything I have experienced at Annesley Williams has been totally positive and that trust level is so valuable and reassuring.

 

Finally I recommend everyone to take your car back to your Skoda dealer for routine servicing to get the benefit of the knowledge and specialist experience of the best Skoda mechanics. In my case a routine service resulted in a vital issue being accurately diagnosed and that could have saved me from major engine damage.

You might save a small amount by going elsewhere for you  servicing, but you are not getting the same quality of service and if something turns up like I experienced, you will be in a far weaker position indeed.

 

Many thanks again to Sarah, to Ken, to Stephen and that very sharp mechanic at Annesley Williams and therefore I'll be talking to Pat O'Neill at Annesley Williams next year about my new car..

Edited 19 December, 2015 by bluckaneyr