Hi folks - thanks for all your replies. This is the reply I got from Manpreet Bhambra, a Skoda Customer Relations Manager:
"Following my conversation with Mr Saer on 24 June 2014, I spoke with Cath Hughes, the Aftersales Manger at White Dove ŠKODA. Cath advised that your vehicle had been examined by their technicians who found that the vehicle went into reverse gear every time. The gearbox and linkages were also tested and both seemed to be in perfect order. Cath is happy to examine the vehicle again if you wish. However, if no fault is found there will be a fee for the diagnosis. If you would like to discuss this further, please do not hesitate to call us on 03330 037 504."
He wants to know if I'm happy for him to close the case. I'm not sure if I'm entirely happy as there has been no acknowledgement of a problem, let alone fixing it.
Several of you have mentioned logging the problem with Skoda UK, but how is this done?