Jump to content

dafsaer

New here
  • Posts

    2
  • Joined

  • Last visited

Profile Information

  • Location
    Cardiff, Wales

Car Info

  • Model
    2014 Skoda Citigo Elegance

dafsaer's Achievements

Newbie

Newbie (1/17)

  • First Post
  • Conversation Starter
  • Week One Done
  • One Month Later
  • One Year In

Recent Badges

3

Reputation

  1. Hi folks - thanks for all your replies. This is the reply I got from Manpreet Bhambra, a Skoda Customer Relations Manager: "Following my conversation with Mr Saer on 24 June 2014, I spoke with Cath Hughes, the Aftersales Manger at White Dove ŠKODA. Cath advised that your vehicle had been examined by their technicians who found that the vehicle went into reverse gear every time. The gearbox and linkages were also tested and both seemed to be in perfect order. Cath is happy to examine the vehicle again if you wish. However, if no fault is found there will be a fee for the diagnosis. If you would like to discuss this further, please do not hesitate to call us on 03330 037 504." He wants to know if I'm happy for him to close the case. I'm not sure if I'm entirely happy as there has been no acknowledgement of a problem, let alone fixing it. Several of you have mentioned logging the problem with Skoda UK, but how is this done?
  2. Hi. Loving our new Citigo Elegance, bought 1 March this year, five months after ordering BUT two weeks ago couldn't get it into reverse at all! Called Skoda Assistance who promptly arrived but couldn't get it into reverse either. Drove the car to main dealer who phoned us two days later to say it was fine, they hadn't done anything to it and their technician could get it into reverse every time, and that it was a CHARACTERISTIC of the car and that we should have been told about it. HANG ON A SEC! If you were told by a main dealer that it was a "characteristic" of a brand new car that it sometimes wouldn't go into reverse, would you go ahead and buy it? Personally, I smell bull**** here. Skoda Customer Care are in the process of investigating my case. Watch this space.
×
×
  • Create New...

Important Information

Welcome to BRISKODA. Please note the following important links Terms of Use. We have a comprehensive Privacy Policy. We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.