keith

Hi guys n gals. In a blaze of paper publicity, Lambs of Chesterfield have acquired Derby's Clock Garage, with promises to improve the whole world, it seems! Anyone have experience of Gordon Lamb's?

Hi folks. Accidentally caught the interior roof lining with a bitumen-based roofing sheet, last w/e, which left a couple of lines. Autoglym cleaner doesn't totally get rid. Any other suggestions please.

f/i - copy of 'e' to 'MyTyres': December 2010. As your Site asks for comments/complaints about your service, I feel bound, after discussing it with other customers of yours, to respond about my experience while buying winter tyres. My initial phone conversation with you confirms stock levels and tells me to order on-line. The Site is efficient with giving tyre information and taking orders. Your 1st message confirming my order is quick and clear, and tells me to contact the accepted fitting station in a few days time. Naturally due to your acceptance of the order, I stop searching elsewhere for tyres. After this point things become poorer. Your next message counteracts our agreement, now saying that I must send money to your Bank – no reason given – which fundamentally removes any legal-financial protection I have. This apparently non-negotiable change has not been referred to before and has not been spelt out during my ordering. After many futile attempts to phone you, my messages to you result in your surprising statement that your ‘checking methods’ about my (long-established) credit card have been unsuccessful (something that has never occurred in decades of internet buying). You give no hint that this could be re-checked. Accepting that your ‘method’ has malfunctioned, I offer to pay by ‘PayPal’. This is a system that you offer; a system that protects both parties and pays funds immediately. I get no response to this at all. Finally, I receive the message that my order is cancelled “… for other reasons”. Interestingly, at this moment in time your company seems to own the majority of winter tyre supply on the Internet; also interesting is the sudden price hike of over 100% for the tyres that I originally ordered. The bulk of your Service has been misleading and inflexible. I find other people have had similar experiences. It would be encouraging if these points are seriously considered by you and acted on to improve ‘customer service’. At present it is unreliable.

And with a 100%+ hike in price, also... After debating the whole event in my head and with others, the phrase "customer service" is evidently not on 'MyTyres' agenda.

Just received 'e' from 'MyTyres'. Weirdly, all it does is cancel my order adding the phrase "...for other reasons." Comments?

Puzzling thing is that the 'different' address is one of 'MyTyres' own fitting firms listed on their Site. Obvious from the Site is an expectation that tyres are just as likely to go to a fitter as to go to one's home address. Have tried 11 times to phone; sent 3 'e's saying I'm happy to pay by PayPal as an alternative, but not prepared to lose my legal/financial protection with a transfer. Nothing so far!

Quote from suggested 'link to Site'. Interesting?: What methods of payment do you accept? You can pay by credit card, cheque or by bank transfer. Payment in advance by bank transfer or cheque. With these two payment methods you pay for the goods before you receive them. You therefore do not have the chance to inspect the goods for any faults or damage first. - Payment by credit card Here you enter your credit card number and expiry date. Your goods will be sent out immediately after your card details have been checked. Please transfer the full amount shown on the invoice within 7 days from date of invoice to the following account: : Delticom Ltd Commerzbank London Branch Commerzbank House PO Box 286 23 Austin Friars London EC2P 2 JD Account number: 20737320 Sort code: 406201 SWIFT code: COBAGB2X

Unsure quite what this comment means, but there are 2 points for me that it doesn't address: 1. no info, from phone receptionist or from website, that the payment process offered and completed is in practice redundant (for whatever reason); 2. initial 'e' from 'MyTyres' says my order is being processed, and tyres will be sent to the approved fitting station. 2nd 'e' undermines this by telling me to send money to their Bank.

(IIRC, this has been briefly touched on before). Ordered set of winter tyres - each @ £122. Order accepted through website on Monday. Just now, I received 'e' demanding money be sent to their London Bank. At no point, in my phonecall to check stock or whilst website processed my card details, has there been any indication that processing would NOT occur. Coincidentally, current price of tyre = £216. I have so far responded by saying I expect my order to be processed. Comments please.

But how many socks are needed for Haldex cars, like the Scout?

So ... on the principle that one can only afford 1 set of tyres, the OPTIMUM choice would be?: a) winter - maybe Nokian or Conti summer - maybe Conti 3 c) all-weather - ???

Scout 1.8 arrived finally, on Thursday pm. Has Dunlop sport 01 tyres - asymmetric. These seem to have varying reports- don't they all! Overall, have quite good grip in dry and wet. Thinking of Nokian or Conti, next time.

Thanks guys. Cos of the time, it looks like in practice I shall lose the petrol. Ah well... At least the car's here. Hope there's nowt wrong with it.

Yesterday I was told car has arrived, and will be ready Thursday at 2pm. Ordered 29 Jan, which makes it over 13 weeks! With current car: tried to put pipe into tank to syphon petrol out. Blocks c.2/3rd way down and clearly not into any petrol liquid (just a mouthfull of fumes). Is there an anti-syphon device built in? Please advise, urgently.

You just did??? Reaching the conclusion that nowt in this world works efficiently... [Except me and thee, naturally!]