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GreyTSI

Member Since 22 Sep 2009
Offline Last Active 10 Jun 2013 19:45
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Posts I've Made

In Topic: DSG judder 3 months outside of warranty

30 May 2013 - 20:24

Thanks for all your advice.

In Topic: DSG judder 3 months outside of warranty

28 May 2013 - 11:01

Skoda UK/Retailer are not prepared to change the offer made but did say that following the repair I can go back to them for help towards the next service cost.

I did point out that I would not want to keep the car knowing it will fail in the future and will be forced to sell the car before then.
They did say these technical issues do occur with modern cars and so the full cost cannot be met as there is an element of wear and tear involved.

This really is not good enough forcing us into accepting there faulty goods and charging us for their temporary repair.

In Topic: DSG judder 3 months outside of warranty

21 May 2013 - 21:09

Not sure whats going on tbh - Skoda UK are waiting on the dealer to get back to them.

In Topic: DSG judder 3 months outside of warranty

15 May 2013 - 12:34

Thanks for all your advice and suggestions.

I contacted Skoda UK Customer services yesterday afternoon to try and get a better offer but they could not find any record of contact from the dealer so they took the details down again, raised a case and will be checking with the dealer.

I should hear the outcome tomorrow.

In Topic: DSG judder 3 months outside of warranty

14 May 2013 - 13:30

Dealer confirmed it was the clutch pack with Skoda Tech a few weeks back and I heard nothing more.
Contacted them again to enquire and they took my service history (1st and 2nd year Skoda dealer, 3rd year Unit 18) and the fact I also have an Audi A3 and they asked Skoda UK for a goodwill gesture.
Skoda UK have offered 50% towards labour and 75% towards parts which leaves me still with a £400 bill.
I quoted SOGA at them instead of warranty good will claim and they didn't want to know preferring to go to Skoda UK.
They did say I could always contact Skoda UK customer care myself and ask for more.

Is there somwhere to go to enforce this SOGA on the dealer?  Do I need a solicitor involved?

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