Astra1

Hi Mike

Sent you a couple of PM's in response to your post to me. Appears you have not seen them yet.

Hi again, there's a massive  thread on fuel consumption

http://www.briskoda....el-consumption/

My experience of Skoda customer services is if the dealers 'computer says noooo' they will not want to know. Good luck!
Like you after many dealer visits and different loan cars I've lost all confidence in my Scout, I'm convinced there is a problem with the engine coupled with the lack of support from customer services I am very soon to be an ex Skoda owner. To say I'm disappointed in the brand is an understatement.
As someone said in another thread somewhere in this forum there seems to be a possible quality control issue, many owners are more than happy with their cars while others like us have had many issues. We seem to have obtained the 'Friday afternoon' editions, I decided the only way out was to cut future losses before the warranty expired and while it still has reasonable trade in value.

MikeHart, on 11 March 2012 - 20:51, said:

I Definitely got one of the bad cars, I also believe there is a problem with certain versions of this engine. Further to my earlier post when my car had spent 2 weeks with the dealer I have not noticed the judder since but have noticed 4 regens of the DPF when the idle speed sits steady at 1000 RPM (750 RPM when not regening) the fuel economy seems to have improved by around 5 MPG. Whatever they did to it seems to have improved it, but for me this has all come too late, the enjoyment of driving it has been overtaken by constantly waiting for the judder to happen at every junction or set of traffic lights, and the obsession with fuel economy. This coupled with the dismissive attitude from customer services has led to me trading in for another make. Overall I have been very disappointed with my Skoda experience.

MikeHart, on 29 February 2012 - 23:54, said:

Hi Mike, reading your posts regarding engine judder/shaking and responses from dealer/Skoda describes exactly what I have experienced (see my posts on previous page), my vehicle has just spent 2 weeks with the dealer to try and get to the bottom of this only to be told nothing is wrong, apparently numerous tests were carried out and results sent to Skoda for analysis, engine software was updated and even changed the throttle pedal. After the first week I was told it was ready to pick up, when I did I found at the first set of traffic lights the judder/shaking/erratic idle was worse than it had ever been, went straight back to the garage and showed them, was told it didn't seem right and that they would keep hold of it for more testing. I was given an Octavia 1.6 (105) to see if it shared the same engine issues as my Fabia, (it did not). After the second week I was told again it was ready to collect and that again nothing wrong was found all test results were cleared by Skoda technical, the dealer said they had not come across this issue before but had contacted a couple of other dealers and found one that had and it was down to the DPF operating (18 months to get this far). Because Skoda had told them there is no fault with the car there was nothing more they could do, one thing they did do before I took it back was to carry out a forced regen of the DPF and note the readings, I was told the readings were as low as they could be at time of collection. I have contacted Skoda customer services who (after prompting) investigated this and came back to me saying there is no fault with the car but it is a characteristic of the engine and there is nothing more they can do. Obviously I don't accept this, if had wanted the characteristics of a tractor I would have bought a tractor! I was asked what I was looking for as remedy to my complaint, I said I had lost confidence in the vehicle, also the wife refuses to drive it I would be prepared to change the vehicle, Skoda customer services went back to the dealer and told them this. I was prepared to upgrade to an Octavia but the deal I was offered I considered very poor, I thought (wrongly) there may have been some sort of goodwill gesture in the mix for the amount of time I have wasted visiting the dealer over the last 18 months. I'm now at the stage where I just want to cut my losses and get shot of it and move onto another manufacturer. This was my first venture to Skoda and certainly my last.