My experience of Skoda customer services is if the dealers 'computer says noooo' they will not want to know. Good luck!
Like you after many dealer visits and different loan cars I've lost all confidence in my Scout, I'm convinced there is a problem with the engine coupled with the lack of support from customer services I am very soon to be an ex Skoda owner. To say I'm disappointed in the brand is an understatement.
As someone said in another thread somewhere in this forum there seems to be a possible quality control issue, many owners are more than happy with their cars while others like us have had many issues. We seem to have obtained the 'Friday afternoon' editions, I decided the only way out was to cut future losses before the warranty expired and while it still has reasonable trade in value.
Well, I'll have to see what the MD of Skoda says. Funny thing is, there appear to be very good cars (and there's plenty of evidence on here) and some very bad cars as well. However, Skoda seem blind to these cars and just deny everything. Both VW and SEAT also have reports of this as well, with someone telling me there are 1500 SEAT Ibiza's with the issue. Don't know if that's true or not, just something I found on a forum. Either way, I'm not happy at all with Skoda. Their customer service is abysmal and they just deny everything. I'm not talking about the dealership here, but Skoda central. The call centre is incredibly condascending and does absolutely nothing.
At this rate, I'm not buying another Skoda either. It seems you either get a good one and love it, or a bad one and hate it. Nothing in between.
I know there are some on here who laud the merits of the engine, but it seems quality control is very poor. Either that, or there's a funadamental issue with the engines.
I Definitely got one of the bad cars, I also believe there is a problem with certain versions of this engine. Further to my earlier post when my car had spent 2 weeks with the dealer I have not noticed the judder since but have noticed 4 regens of the DPF when the idle speed sits steady at 1000 RPM (750 RPM when not regening) the fuel economy seems to have improved by around 5 MPG. Whatever they did to it seems to have improved it, but for me this has all come too late, the enjoyment of driving it has been overtaken by constantly waiting for the judder to happen at every junction or set of traffic lights, and the obsession with fuel economy. This coupled with the dismissive attitude from customer services has led to me trading in for another make. Overall I have been very disappointed with my Skoda experience.
Hello again. Well, interesting times once more. The car is achieving between55 and 58mpg at the moment, albeit not at 70mph. I've read the comments earlier about whether the test is at fault or my car isn't representative, but the issue I find most worrying is the DPF regeneration. If one is occuring and I need to slow down considerable because I hit traffic, the engine shakes something terrible and appears very close to stalling. Should this occur whilst in queued traffic, I'd venture it's even dangerous as the car can suddenly accelerate as the engine picks up a little trying to avoid stalling. At least, that's my interpretation, but speed control becomes 'interesting' with the engine revs fluctuating around and the shaking.
Skoda have investigated this, including their central people in Milton Keynes over an internet link and insist nothing is wrong. There are numerous postings all over the net of other people encountering this and someone who has replied to this thread has also encountered this. One person has even posted that the only 'fix' was to replace the DPF. A big and expensive job that I'm sure Skoda aren't about to do. Personally, I suspect there's something wrong with a sensor or similar, but Skoda are unable to do anything unless the computer sees a fault, and it doesn't.
I've already had a DPF temperature sensor fail (which was replaced under warrantly) and it looks like I'm about to pay another visit. All the interior fan settings with the exception of 4 don't work anymore. Looking online, it would appear the blower resistor (although I believe it actually contains several) has failed. Another job under warrantly. This is rapidly becoming the most unreliable car I've ever owned, with two repairs within 18 months of buying (23,000 miles) and I'm sure a latent problem with the engine somewhere.
I think it's about time the managing director of Skoda UK got a letter from me. I can explain all the issues and also complain about their appalling centralised 'customer services' as well. I've had to phone them several times and they are absolutely useless. Guess I'll see what happens and will post back.
Hi Mike, reading your posts regarding engine judder/shaking and responses from dealer/Skoda describes exactly what I have experienced (see my posts on previous page), my vehicle has just spent 2 weeks with the dealer to try and get to the bottom of this only to be told nothing is wrong, apparently numerous tests were carried out and results sent to Skoda for analysis, engine software was updated and even changed the throttle pedal. After the first week I was told it was ready to pick up, when I did I found at the first set of traffic lights the judder/shaking/erratic idle was worse than it had ever been, went straight back to the garage and showed them, was told it didn't seem right and that they would keep hold of it for more testing. I was given an Octavia 1.6 (105) to see if it shared the same engine issues as my Fabia, (it did not). After the second week I was told again it was ready to collect and that again nothing wrong was found all test results were cleared by Skoda technical, the dealer said they had not come across this issue before but had contacted a couple of other dealers and found one that had and it was down to the DPF operating (18 months to get this far). Because Skoda had told them there is no fault with the car there was nothing more they could do, one thing they did do before I took it back was to carry out a forced regen of the DPF and note the readings, I was told the readings were as low as they could be at time of collection. I have contacted Skoda customer services who (after prompting) investigated this and came back to me saying there is no fault with the car but it is a characteristic of the engine and there is nothing more they can do. Obviously I don't accept this, if had wanted the characteristics of a tractor I would have bought a tractor! I was asked what I was looking for as remedy to my complaint, I said I had lost confidence in the vehicle, also the wife refuses to drive it I would be prepared to change the vehicle, Skoda customer services went back to the dealer and told them this. I was prepared to upgrade to an Octavia but the deal I was offered I considered very poor, I thought (wrongly) there may have been some sort of goodwill gesture in the mix for the amount of time I have wasted visiting the dealer over the last 18 months. I'm now at the stage where I just want to cut my losses and get shot of it and move onto another manufacturer. This was my first venture to Skoda and certainly my last.