65-71 Hoe Street

Walthamstow

London

E17 4SA

020 8520 6758

Services: New, Used, Repair

557 Stonefield Way

South Ruislip

Middlesex

HA4 0BH

Tel: 0208 515 9700

Fax: 0208 8647157

Services: New, Used, Repair

Format should be along the lines of:

Garage Name: ACME Garage

Telephone:

Address/postcode:

Website:

Work carried out: 3rd service, original parts used

Review: (good or bad) but within reason.

60-62 West Hill Road

Wandsworth

London

SW18 5HT

020 8874 6262

Services: Repair only

I own a Skoda Superb 2002 model whose engine was replaced in 2015 by the Skoda Marlborough Dealer. This replacement was also done during previous ownership. The dealers had done the replacement, apparatly with some cost taken bySkoda Warranty.

I need a document stating that engine was replaced and also if there were any other works carried out. How and from where can I get this, given that Marlborough Skoda Dealership is now closed.

Thanks for your advise and suggestion.

Regards

Nishant

ps: The previous owner is happy to write email confirming he has no data sharing issues.

The price was about right I think but service only so-so. Salesman got a bit funny about price negotiations and we ended up leaving when really the sale was to be had but I rang up the next day to take it.

Getting back to me via email took chasing. Handover was OK but a few things haven't been as good as they should have been

1. The car didn't have Mirrorlink as I was told. They've simply brushed that aside - no attempt to make up for this lack of a feature I actually really wanted.

2. 12V system was fused - I fixed it myself rather than the drive back.

3. Rear washer didn't work at  all. Again, fixed it myself by buying a new nozzle.

4. Now the valeting chemical smell has gone, it's apparent it was owned by a heavy smoker. I know how flipping hard it is to get rid of that smell so that's not gonna be fun.

The faults they missed make me wonder just how good the multi-point check is.

I wouldn't avoid them like the plague but then I wouldn't rush back either. 

This one car kept cropping up in silver (would have preferred the blue but could not find a spec that i wanted) it had also been advertised for a little while knowing i would be able to get a decent deal i contacted the dealership and showed my interest.

The first initial contact was brilliant, i had pretty much did the deal over the phone and via email. Including the £3500 i got for my 2009 Ford Focus Zetec S 1.6 (which was the runabout i was using after getting rid of the GTD). 

I thought great next decision was to go and have a look at the car and see what it was like in the flesh as things can be hidden in photos. After the visit (the salesman i was dealing with was on holiday) i was speaking to the finance controller which showed me the car. I liked what i see and the car didn't look like it had been thrashed. 

About 3 weeks later after taking delivery it developed a rattle coming from the front of the car by the A-Pillar. When i called the salesman to express my concerns (also knowing the service department would not have a car for me to use straight away) the salesman did not want to take my phone calls. This was after a number of tries, he still didn't want to speak to me. Great i thought he has my money but can't be bothered to speak to me anymore. 

After speaking to the service department and not getting anywhere after a week trying to book an appointment and a courtesy car together was impossible. So i called and spoke to the manager who wasn't available at the time. I explained the situation to the receptionist who was always friendly and asked her to pass the message on to the salesman and service manager that if this issue was not resolved within the next 24hours i will be backing the car and getting a full refund to go elsewhere. Once this message went through the sales manager called and i explained the situation as requiring a courtesy car because the car i had now has a really loud rattle. He did arrange a courtesy car straight away. For the Saturday afterwards. 

Dropped the car into the service team and was speaking to the person with the most experience but was always a bit shirty with me and my wife. 

Once a few days had passed they came back to me and explained that they had found a Nerf Gun Dart inside the n/s air vent. Once they realised what it was and that it wasn't a manufacturers issue the experience became even worse.

They demanded their courtesy car back the next day even though i explained to them my working hours were 7:30 to 18:00 which is similar to theirs and would not get from North London to Croydon before they close at 18:00.

This didn't stop there, when i went back to collect the car and drop the courtesy car back i topped the fuel up on the courtesy car just a bit more so they couldn't say to me that the car now has less fuel. When me and my wife walked in it was like we were the worse customers on the planet and being held on contempt or breach of a contract or something. The service advisor did not ask us to take a seat and was rushing us to get us out. So i just took a seat myself she then even accused me/my children of putting the nerf gun dart in the air vent. For one i do not have children due to the fact at the time my wife had just experienced a miscarriage. This made me fuming even more and if my wife wasn't there i would have completely lost it but she told me to leave it. Even whilst there the salesman who i bought the car from and another member of staff were constantly looking at me and my wife making the visit feel very unnerving. 

Please be wary by this site as i dont believe they have decent customer service. There is other things that i have missed as this was going over a few weeks. Just be careful.

Thanks/ PetrolBlue

931 Great West Road,

Brentford,

Middlesex

TW8 9DU

United Kingdom

Sales:034 4659 5979

Lookers ŠKODA West London is now open.

With great space, lighting and a wide range of models on display, our new showroom has all the good stuff that fills our customers with confidence about choosing Lookers ŠKODA. See for yourself by meeting our friendly and knowledgeable staff and take a look around our 10 car showroom, 60 used car display and 6 bay workshop facility. We also offer ample parking, dedicated business centre, childrens play station, cafe, key-drop facility, plus a new MOT bay coming soon.

Capitol Way

Colindale

London

NW9 0EW

0845 346 0221

Services: New, Used, Repair

East Barnet

Hertfordshire

EN4 8SN (Full map)

Tel: 020 8528 4165*

Calls may be recorded for training purposes

Email:

skodaservice@curriemotors.co.uk

Opening hours

Monday

08:00 - 18:00

Tuesday

08:00 - 18:00

Wednesday

08:00 - 18:00

Thursday

08:00 - 18:00

Friday

08:00 - 18:00

Saturday

08:30 - 13:00

Sunday

Closed

86-88 Woodgrange Road

Forest Gate

London

E7 0EW

020 8534 0981

Services: New, Used, Repair

396-414 London Road

Isleworth

Middlesex

TW7 5AG

020 8568 6300

Services: New, Used, Repair