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Skoda Service Campaigns, no Recalls being done & Briskoda Forum.


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There are 'Service Campaigns'  with Skoda (VW) of one kind or another that are affecting all current Skoda Models.

 

Might it be an idea that Briskoda has a 'Service Campaign Section',  where the many current service campaigns could be easily found all in one place, rather than in each Model Forum, and Pinned or not Pinned.

 

The type of Service Campaign that Skoda might tell Owners or Drivers about are,

ECU Updates, Wiring Loom, Heated Seat Element, DSG Oil change & ECU Update, Faulty Fuel Filters etc

 

Some of the items Skoda (VW) consider as Safety Matters are obviously not treated as Safety Critical,

& Skoda Service Campaigns, or Secret Service Campaigns are not considered as worthy of a 'Recall' 

where they get the Registered Keeper Information to contact them about possible Safety Problems.

 

You have to be going into a Dealership for a Service or work, or on the Dealers or Skoda UK Computers,

Registered Keeper / Drivers that did not buy from a Skoda Dealership or have Skoda Dealer Servicing might never hear 

of a Service Campaign Field Action that their vehicle will benefit from having done.

 

http://dft.gov.uk/vosa/apps/recalls

Out of all the current Skoda Service Campaigns,

the only ones on the latest vehicles are on the Citigo.

Edited by goneoffSKi
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Something far wrong if a UK Government Agency Site is not up to date.

The Department for Transport & VOSA would need pulled up on that.

Recalls are on items they consider Safety Critical,

& if the Manufacturer can persuade them that the Manufacturer / Dealerships can do a Safety Campaign,

& the items are not Safety Critical.

then the DfT / VOSA let the Manufacturer do that.

 

That is the point, Service Campaigns by the Volkswagen Group,  are not 'Recalls',  & on a VOSA Recall site.,

 

Where the VWG Manufacturer go to DfT / VOSA & get the Registered Keepers information from the DVLA,

& contact to 'Recall' on Safety Critical matters.

 

VWG Manufacturers use their Database or Dealers Information and might or might not contact people they sold or leased cars to,

or are Serviced in the Dealership Networks.

 

'Service Campaigns',  not being 'Recalls'  unless the vehicles are Recalled just work done where people are told a Field Action is required.

 

Skoda New Zealand did a Service Campaign,  were they were not secretive about the Vehicles or actions being done.

http://skoda.co.nz/news/dsg-service-campaign

 

http://autocar.co.uk/car-news/new-cars/vw-uk-why-we-dont-need-dsg-recall

(in May 2014 Skoda started a DSG Service Campaign on the DQ200 Twin Dry Clutch 7 Speed box, and many Registered keepers have never heard from Skoda or VW, some have, and some check and are told 'No action required.)

 

Skoda UK, & Seat, VW, Audi have 'News'  Sections on the Websites,  they could all have 'Service Campaign' Information,

& proper 'VIN Checkers',  to see which vehicles require work to rectify faults from VW's Design or Manufacturing.

http://autoexpress.co.uk/car-news/64097/everything-you-need-know-about-car-recalls

Edited by goneoffSKi
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Confusion reigns between service campaigns/product quality improvements or whatever the manufacturer calls them and recalls.  The safety related faults are recalls where VOSA have said that they've got to be done in the case of VW, whereas some manufacturers with a bit more integrity will get them started sooner. 

 

A recall has to follow a set procedure of gathering registration data and notifying customers and you can have the recall work carried out for as long as the recall is open which may well be years after the warranty has expired.

 

You'd be hard pushed to get a service campaign done free of charge once the car is out of warranty.

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The Service Campaign on the DQ200 DSG is going on now on cars out of the Original Warranty,

and will have to run for years more since there is no Recall & many Registered keepers still do not know.

Other World Regions had Recalls or Proper Service campaign Recalls, and Extended Warranties applied.

 

As with the Fabia MK2 Heated Seat Service Campaign, which is for some reason by Skoda not considered Safety Critical,

but Skoda are going to have to do Field Actions well into the Future.

 

the Service Campaign now on some 1.2 Fabia / Roomster and a Fuel Filter / Pipe cracking issue,

will have to run and run,

Skoda seem to be behind VW yet again in the UK in starting any Service Campaign.

 

VORSPRUNG DURCH TECHNIK.

Great Reliability results in Consumer Magazines & Motoring Media if you say nothing about you failures in Manufacturing,

& who much Warranty or Service Campaigns are running.

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Fair point George, I guess VOSA will only list safety critical issues (which should therefore be a full Recall). Service campaigns or "silent recalls" are used for non critical updates. Having your gearbox come up with a message to drive straight to your dealer and do not pass go doesn't count, when it's simply a software comms issue.

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With the DQ200 DSG it is not simply about a message.

Volkswagen persuaded the DfT / VOSA that a temporary loss of power or drive means you can still roll to a place of safety.

Interesting if you are on a Motorway, Dual Carriageway, going up hill and not down or in a variety of circumstances or weather conditions.

&

that they could do a Service Campaign,  yet no Announcements or Press Releases like they gave to Autocar, Autoexpress etc saying 

no UK Recall required, 

now saying, .'No Recall required'  'but there are Service Campaigns'.

 

So this should read, VW, Skoda, Seat , Audi.

http://news.sky.com/story/1168639/vw-recalls-2-6m-cars-worldwide-over-faults

Edited by goneoffSKi
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We know they are not Safety Recalls,  that is the point on asking.

'Would it be an idea for Briskoda to have a section on Skoda Service Campaigns'.   

(that would obviously include Seat, VW & Audi just by the fact most are the same components.)

 

You had contact with your Dealer, many have never heard from theirs, or from 

David Allen,

Head of Customer Quality and Network Development @ Skoda UK.

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  • 2 weeks later...

http://www.recalls.gov.au/content/index.phtml/itemId/1049026

 

Very odd that in Australia when dealing with an issue that is the same as can happen in the UK,

VW identify that there is a possible hazard from the fault happening.

Yet in the UK VW, Skoda, Audi & Seat say that you can roll to a place of safety, hence no need for a Recall,

a Service Campaign is all they do, and not publicised.

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I see the 2.0 TDI 140/170 injector issue doesn't come up but I thought when that all kicked off it was because VOSA got involved and told VAG to get it sorted.

 

I noticed this too the other day, this didn't affect the PD140 but did affect all PD170 engines across all VAG brands - nothing on the VOSA recall page, absolute rubbish.

 

VOSA really are powerless, some of these voluntary 'campaigns' by the manufacturers really should be enforced recalls. I suspect the manufacturers have some sort of influence over VOSA, they really need to grow a set. The US system seems far more effective.

 

I'm with George, a section where we can list known recalls and campaign's would be very useful.

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  • 8 months later...

At last a 'Skoda Service Campaign' VIN Checker,  but Skoda call it 'Recall Actions',

even though they do not Recall the cars, you have to find out yourself.  Either when in at a Dealer, but even then that is hit or miss, or if they have contact details you might get told.  Also hit or miss.

Which is not much use when Skoda do not have Registered Keepers Details 

like with a Proper Recall in the UK with Information coming from VOSA.

http://master.skoda-auto.com/mini-apps/recall-actions

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The Rapid (2012-2014) needs the accelerator pedal replaced because the car just keeps on going without a foot on the gas.

 

This is not on VOSA because it's not "safety related".

 

Who decided that?

 

And most dealers dont inform their customers about these until you take the car in for a service.

 

My supplying dealer didn't even know there were two "Service Campaigns" outstanding on my car when I called them about it - suffice to say the servicing gets done at a different garage now.

Edited by camelspyyder
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At last a 'Skoda Service Campaign' VIN Checker,  but Skoda call it 'Recall Actions',

even though they do not Recall the cars, you have to find out yourself.  Either when in at a Dealer, but even then that is hit or miss, or if they have contact details you might get told.  Also hit or miss.

Which is not much use when Skoda do not have Registered Keepers Details 

like with a Proper Recall in the UK with Information coming from VOSA.

http://master.skoda-auto.com/mini-apps/recall-actions

Thanks for posting that. Very useful.

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The Rapid (2012-2014) needs the accelerator pedal replaced because the car just keeps on going without a foot on the gas.

 

This is not on VOSA because it's not "safety related".

 

Who decided that?

 

And most dealers dont inform their customers about these until you take the car in for a service.

 

My supplying dealer didn't even know there were two "Service Campaigns" outstanding on my car when I called them about it - suffice to say the servicing gets done at a different garage now.

 

VDSA decide.

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Actually they (DVSA) can be persuaded how to decide *"REACH A JOINT AGREEMENT"*  by what the Manufacturers tell them they will do to ensure the vehicles will be seen under a Service Campaign.

EG 

As they were by VW with the DQ200 DSG Service Campaign, where many owners / Registered Keepers have never heard yet and vehicles have not had 'field actions'.

 

VW / Audi UK Dealership, act differently from Skoda & from Seat, and it just gets let go by the DVSA / DfT (VOSA as was).

Because they were the 2nd Biggest Manufacturer in the World, and you can trust them with your life.

http://autoexpress.co.uk/car-news/consumer-news/84572/volkswagen-recall-25-million-cars-affected

http://autoexpress.co.uk/car-news/64097/everything-you-need-know-about-car-recalls

 

5 Months before

'no problem, nothing to see here, move along now!'

http://autocar.co.uk/car-news/new-cars/vw-uk-why-we-dont-need-dsg-recall

 

Autocar really need to explain why they never followed up, or why nearly 2 years later many drivers have never had a 

Service Campaign Contact, or a Recall.

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  • 3 months later...

http://master.skoda-auto.com/mini-apps/recall-actions

I suggest again that Briskoda Forum could maybe have a section where members could post when they get a call from a Skoda Dealership saying there is a 'Recall'.

Just where they post what car they have and what they are told needs checked or a Service Campaign Field / Recall Action on.

 

There are many posts in different sections for the various Models, some on the latest cars.

Boost Sensor Octavia MK3.  Fuse Box Mk3 Superb, Yeti Oil Leak. etc etc

 

Someone calls from a Dealership and gives some vague information that we have some actions to take on your car, 

nothing properly explained, just we will do it or have done it.

 

?

Anyone agree, and can it be discussed?

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http://master.skoda-auto.com/mini-apps/recall-actions

I suggest again that Briskoda Forum could maybe have a section where members could post when they get a call from a Skoda Dealership saying there is a 'Recall'.

Just where they post what car they have and what they are told needs checked or a Service Campaign Field / Recall Action on.

There are many posts in different sections for the various Models, some on the latest cars.

Boost Sensor Octavia MK3. Fuse Box Mk3 Superb, Yeti Oil Leak. etc etc

Someone calls from a Dealership and gives some vague information that we have some actions to take on your car,

nothing properly explained, just we will do it or have done it.

?

Anyone agree, and can it be discussed?

Put it in the website issues sections as a new topic to discuss? Id back it as part of the social zone as a sub forum.

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  • 8 months later...

http://autoblog.com/2016/10/05/2017-porsche-macan-oversteer-recall

It is good to see that there are parts of the Volkswagen Group that can have issues with products they sell and get press releases out and do a 'Recall' 

rather than Service Campaigns or recall actions that Owners or Registered Keepers might never hear of unless they are on Forums and the likes.

Good on Porsche, (We cant have an oversteering Porsche, or maybe an unsafe one that will end up with Porsche in the courts.)

now if VW, Skoda, Seat and Audi could just be as open and honest they will start winning back buyers trust maybe.

 

EDIT.  But the article says 'Porsche will contact customers shortly, and has not announce an official recall notification schedule yet.'

So is recalling, not have recalled, 

so carry on as usual then maybe.   Cant be safety critical.

 

PS

EDIT.

An article in 'AUTOCAR'  says that UK Owners have already been contacted.

So no flies on Porsche UK then.  Right in there, contact owners get them in, check the vehicle.

No delays no Secret Service Campaigns for them.   Skoda, VW, Seat, Audi UK take note.

Edited by Offski
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If you have a 2015 or 2016 VW Golf in the UK maybe best check the Recalls just incase you have not received one but your vehicle is included.

Sometimes the Registered Keeper or Trader gets the Recall Notice and not the person that drives the vehicle.

Limited periods of production on the Directional control may be compromised, (Wheel bearing housing issue.)

or fuel may leak. (Cylinder head issue)

http://gov.uk/check-if-a-vehicle-has-been-recalled

 

No idea if other VW's or Audi's have the same issues as not checked.

 

***THERE ARE SKODA SUPERB 3 RECALLS.***

Engine may cut out.  

Sunroof may trap something / someone / some parts of a body....

 

2015 YETI

Side airbag canister. some build dates.

http://master.skoda-auto.com/mini-apps/recall-actions

Edited by Offski
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  • 3 months later...

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