Dennis Horton & Son Ltd - Lincoln..

[Scribbler]

I think someone posted a link to sales figures and there were only 250+ Sold a year. Hardly surprising they don't stock spares.

[tempra007]

I think someone posted a link to sales figures and there were only 250+ Sold a year. Hardly surprising they don't stock spares.

That's a shame really, as the wife really loved her Roomie and the Yeti isn't living up to her expectations. The really bad thing is if we spec'ed a new Roomster it would have only cost £2k less than the Yeti??

[tempra007]

Had the Monte in for some warranty work (replacing the exhaust sensor and the recall on the fan wiring) and once again faultless service from the guys, I jokingly said that I needed to have a season ticket for the garage and commented that a VRS would be nice as a courtesy car (never thought it would happen) but Oliver brought round the Mk3 Octy VRS demo for the afternoon (great car but would be nice to have proper manual). I can't fault the service of any aspect of my visit, a great positive afternoon, thanks guys.

[Jayneyyyy]

Had the Monte in for some warranty work (replacing the exhaust sensor and the recall on the fan wiring)

What years is that recall for? I haven't heard anything :/

[tempra007]

Mines a 2012, it was for a fan wiring (could overheat I think)was kinda thrown when they said so didn't completely listen, suggest you ring the guys in the service dept and they will advise you accordingly.

[The Plumber]

Our Monte had it's first service at Hortons just over a week ago, very quick but I suspect no more than an oil change. Didn't mention any recalls, although we do have to go back in Jan for them to investigate a loud thump/clunk when you switch the headlights to high beam; they say it's not right and need more time to look into it  :wonder:

 

Otherwise the only negative of recent has been the price they are quoting for accessories/spares; been finding other dealers with on-line shops much cheaper even with postage included :S

 

 

TP

[greenstripe]

They always quote the list price, however it is easy to negotiate a discount -but you do need to ask!

[The Plumber]

They always quote the list price, however it is easy to negotiate a discount -but you do need to ask!

 

I did but the chap I spoke to latterly was not interested; seemed happy for me to do business elsewhere :wonder:

 

 

TP

[Jayneyyyy]

Mines a 2012, it was for a fan wiring (could overheat I think)was kinda thrown when they said so didn't completely listen, suggest you ring the guys in the service dept and they will advise you accordingly.

Same as mine, will give them a ring

[The Plumber]

Not having much luck with Hortons recently; first over expensive parts quotes (see post above) then my lad gets charged for his second of two MOT's that were supposed to be included in a service plan. Incomplete record of the original agreement (strange that) and the chap who set the plan up for him and booked the car in without charge last year, has now left the company.

 

Then today I wasted a journey down there and got asked to potentially pay for warranty work.

 

Reported an intermittent rattle with a door card and an odd noise when turning on the lights, while getting the Monte service done in early December. Was told both had been identified and accepted as faulty but they had run out of time and could I come back at a later date so repairs could be carried out; today.

 

Totally different version of events presented today; faults not agreed as faults, despite it being the same chap who told me they were almost a month ago and I needed to go out with a tech before they would do any work. This tech tells me the noise when turning on the lights is normal (obviously disagrees with a colleague who thought otherwise) but agrees the door card rattles and it's probably a broken internal fastener from factory assembly.

 

Chap on the service desk then tells me they still won't fix the door card, unless I sign to agree to be charged if they find the rattle is somehow my fault and not a warranty issue; even had the bill all typed up ready and waiting for me :wonder:

 

Declined his offer to sign for £138 of work at potentially my expense, so the card remains unfixed, as they wouldn't except I had no hand in putting the door together at the factory  :S If only

 

 

 

TP

[whitemarina]

Hi - I have only just picked this up - if this hasnt been resolved, I will make sure it is.  Could you call me on 01522 508650 and ask for Oliver?  Thanks.

[vrskeith]

Hi - I have only just picked this up - if this hasnt been resolved, I will make sure it is.  Could you call me on 01522 508650 and ask for Oliver?  Thanks.

Oliver,

Good to read that you are on the case.

 

That is what a good Boss does, when wishing to improve Customer Facing Performace and internal operational shortfalls. 

[starshots]

Seems from reading the above posts that this dealer had a pretty good reputation.  It's therefore a real shame they let me down badly when I tried to buy some wheels off them recently.  I had arranged for collection of the wheels on a sunday afternoon and received a phone call on Saturday lunchtime saying the sales manager didn't know the wheels were for sale and had used them.  Turns out upon investigation this was a lie and they actually sold them to another customer :/    Emailed the branch to complain and waited 2 weeks without a reply and when a reply did come after I phoned them they simply didn't want to know. 

 

Not on my list of recommended dealers.

[Superskoda]

Had a good experience last week. Nothing to shout about but I will go back for my next service and would feel comfortable with them looking at any faults that come up. My car had its 3rd variable service and it's cambelt and water pump changed and I was happy that they were willing to price match a local vw specialist. The specialist claimed to use oem parts and offered a 2 year warranty but I perfer a skoda stamp for the same price.

Like I said nothing to shout about but when dealing with dealers absolutely no negative points is a very positive thing!

[Rsrob]

Had a very good experience with Horton yesterday when there to pick up my new octavia vRS hatchback ( there red octavia vRS ) all the staff was friendly had time to talk with me .

The sales chap was very good he was very friendly and he know all about the car and its system he let me look around the car before singing the paper work then he talk me throw the car and I was on my way home.

A big thank you to sales chap and all the staff at Horton one of the best skoda dealers I've had to deal with

[vrsadz]

Had a very good experience with Horton yesterday when there to pick up my new octavia vRS hatchback ( there red octavia vRS ) all the staff was friendly had time to talk with me .

The sales chap was very good he was very friendly and he know all about the car and its system he let me look around the car before singing the paper work then he talk me throw the car and I was on my way home.

A big thank you to sales chap and all the staff at Horton one of the best skoda dealers I've had to deal with

 

was this the red vrs that was sold at the national meet

[Rsrob]

Yes that's the one it's one very nice car

[vrsadz]

yeah really nice hope you enjoy it

[bigdave73]

My wife tried ordering me the superb brolly online but for some reason it wouldn't let her add it to the basket so she phoned to try explain what happened and place a phone order. She was told someone would phone back in 5 minutes- one and a half days later and still no response. Have since managed to order it online but I think I'll stick with my local audi dealer for service parts. They phone me back when they say they will and tend to be cheaper than the rest of the vag dealers.

[HortonSkoda]

Ooops!  Sorry about this - next time you can call me directly on 01522 508650 and ask for Oliver and i'll sort it!

[bigdave73]

Thanks Oliver I might just have to hold you to that!

[HortonSkoda]

Anyone not seen our website lately - Czech this out!

 

https://www.youtube.com/watch?v=-xbsrqFBkfs

 

P.S...its not for sale!

[Borders]

Had wife's citigo in for 2nd service , Gareth on service seems very well organised , no messing about just good customer service from start to finish . Car serviced & software update done , washed & hoovered , what more could you want .

[The Plumber]

Just had both of our Fabia's serviced over the last couple of weekends down at Horton's and pleasantly surprised today to see Mike has returned to the company and back behind the service desk

 

 

TP

[pete275]

Just had a less than pleasant experience with Hortons after buying 9 previous fabias and octavias from them. Went in to look at a swapping my blackline VRS, salesman wouldn't move on the numbers. I went away to have a think, and found a better deal elsewhere. 

 

Subsequently received an aggravating phone call from Alan demanding to know why I'd bought a car elsewhere (the cheek of it, the deal being 2k better.. can't imagine why I'd do that?).

 

Will never deal with them or recommend them again. He was on the phone for a good 20 minutes having a proper go at me. Not professional.