Mitchell Skoda - Chester

[Happydays]

Having recently purchased a used Octavia which came through an auction to Ireland I had no service history but knew this dealer had some connection. 

Spoke to a fantastic lady in their service department who was incredibly helpful was able to provide all the info I required. Just sorry I didn’t get a name, thank you whoever you are.

[leckman]

Apparently David Alexander no longer works for Mitchell’s .

 

[RockyVRS]

On ‎25‎/‎06‎/‎2018 at 10:29, leckman said:

Apparently David Alexander no longer works for Mitchell’s .

 

Oh really??!!?? (Sorry about the late reply, haven't been online for a while!)

Any ideas why or where he went?

[leckman]

No information on what happened,I sent David an email and when I rang up to see why I had no reply was told he no longer worked for Mitchell’s.

[pist0nbr0ke]

Just had 2nd service at 35,000 miles at Mitchells, including DSG and Haldex oil changes. Water pump and steering wheel scroll wheel replaced under warranty with zero hassle, sunroof lubricated, and they even sorted the steering wheel being slightly off centre without me mentioning it! Courtesy car arranged and great communication throughout.

 

Brilliant service from Alex, Charlotte and Karl - thanks guys, I appreciate it.

[alkip]

Picked up a 2017 Fabia III SE 90 from them about 3 weeks ago for my wife. Dealt with Chris initially, trade in price was acceptable and got him to throw in a few bits and bats.

 

On collecting the car I knew Chris wasn't going to be there but he'd left us in the capable hands of Dawn who was exemplary and a credit to Mitchell's.

 

Many thanks guys 

[RockyVRS]

I have dealt with Mitchells on plenty of occasions and have good connections there following the organisation of a few Briskoda meets there over the years.

 

A few months ago I decided I wanted to sell my Octavia MK3 vRS due to recently moving house and now living 5 minutes walk from work, and as the car wouldn't be used as much this would also free up some cash for the house.

 

I always used to deal with Dave Alexander but as mentioned above in this topic, he has recently left to pursue something completely different. I therefore dealt with Richard Macklin (Brand Manager) who I have connections with.

Richard is a brilliant guy and will do his upmost to get you a good deal. After a coffee and a good chat, I sold my vRS Octavia back to him and I was very happy with the deal and experience I received.

 

I really cannot understand any bad feedback about this garage and employees. In the years of buying cars, and I usually change every year, this is by far the best garage I have dealt with  - saying that I am sure its not always glitter and gold for some people.

 

Paul 

[Idlespin]

My association with Mitchell Skoda began over a decade ago. My recent purchase of a black Octavia vRS means I have now owned and driven four Skodas, all supplied by Mitchells.

 

As I younger man I was trained to haggle by my mother and father and because most go my early car purchases were slightly risky lower priced used vehicles sold by equally risky dealers I was always on the defensive . I hated buying a car when it should have been an experience to be look forward to and generate huge enthusiasm. Regardless of how well things had gone during the transaction, I would always walk (or drive) away feeling somehow I had been 'misdirected' in the manner of a Derren Brown mind control stunt and the dealer and his sidekick back at the showroom were having a hearty chuckle at my expense. Creating and fostering acute paranoia in me was the speciality of the car salesman and it has taken me a long time to accept that some car dealers are simply nothing like that.

 

Before my purchase of the vRS I had driven a petrol 4x4 Yeti from new. Flawed genius in some respects. Drove very well but not the family car for me. It its just over 70,000 miles it had begun to chalk up a list of faults and some battle scars. Most of these I could ignore until a week or so ago the car required a new number 2 engine coil it also developed a headlight issue which would have cost silly money to fix before it's MOT. This seemed the perfect time to negotiate a price on my Yeti in part ex for something else.

 

I can not tell you how supportive the service team were of my predicament with a chap called Alex needing a special mention. Indeed the service team at Mitchell have a rather unpleasant job. They get to field all the moans an groans, offer a solution and then get the joy of telling the already miffed customer the cost of the solution. As messengers they must get shot at several times a day (sometimes by me) but never have I ever found them to be anything other than unflappable and pragmatic. They are efficient, polite and empathetic and I appreciate the time they take to make the customer feel protected. An unsung star of the show is Chris who has the job of picking up cars and customers. I have known him several years now and he is a lovely guy. Always a smile, always enthusiastic and committed.

 

I won't bore you with the details, but the switch from Yeti to vRS didn't looked like it was going to be very straight forward. There was some issue with Yeti service costs, MOT and the part ex price. I was beginning to fear the worst about the deal until Richard the sales manager called me and explained what he and the dealership were prepared to do for me. I had never experienced this level of customer loyalty before and it struck me as a peerless example of how companies should deal with existing customers. Mitchell get my business because ethically they are inspiring and seek to build a strong long term relationship with their customers. I have to thank Richard for all his support in the past but on this occasion he managed to tug at my emotions a little bit.

 

I could now start rattling on about how wonderful the showroom is, how well laid out it is and how the sun spangles and flashes on clean purposeful counter tops and desks but this is all meaningless. It is the quality of the front line staff that make the difference and the person who made the biggest difference, the one who made this car purchase the most exciting and rewarding experience I have had was a young salesman called Chris Sault.

 

I gather Chris recently joined Mitchell from VW and if this is the calibre of staff the company are able to recruit they are surely in very safe hands for the future. From the first conversation it was apparent that Chris has huge enthusiasm and energy but this is coupled with tremendous patience and the ability to listen and respond to the needs of the individual customer. I say this in all honesty and without rhetorical gushing or hyperbole. I always felt Chris was working for me first, the company second and himself last. He realised that Mitchell want happy customers and was at great pains to ensure I was provided with answers to my numerous questions. His product knowledge of the brand, for a new sales person betrayed the fact he was an enthusiast there because of the cars and those that buy them.

 

I am a right miserable swine and suffer from anxiety and depression but let me tell you the test drive I had in the vRS had me laughing out loud and smiling for ear to ear. It was fantastic that my enthusiasm was mirrored by Chris but as you would expect the car spoke for itself. What a little blinder. All the best bits of the Mk2 I used to own with just a little more polish and performance.

 

Making the deal was a no brainer and it was made effortless by the staff I felt with. Indeed, Dave who is responsible for auction sales and the like came to my aid when trying to remove the bike rack from my Yeti before the vRS handover the next day. His help was invaluable and time and advice greatly appreciated. Chris was keen I did not spoil the pick up of my vRS with trying to fit the rack into the boot and also risk the paintwork. I was delighted when he offered to follow behind me to my home to drop it off. Really above and beyond his duty to me but a mark of the value he and the dealership place in the details.

 

And yes....I did take the vRS out for a 'proper' drive later on and I have to say it is the best car I have ever owned and the best buying experience I have ever had.

 

Thank you Mitchell Skoda!

 

Idlespin.

Edited 5 November, 2018 by Idlespin
Typing Error

[T5DKO]

Another thumbs up for Mitchell Skoda from us! We both have Skoda's,I'm on my 3rd(2 from Mitchell's),and my other half has just bought her second from Mitchell's. All bought from Andy Kelly-can't do enough for you,so we always go back to him.

Every time we visit,it's a pleasure,everybody is just so friendly and helpful-we'd never go anywhere else now.

Its an hour drive for us,past another Skoda dealer,but after very poor customer service from their sales department on every occasion we have been there,we would never go back there.

Mitchell's are the complete opposite,so they will continue to get all of our sales and after sales business.

Well done Mitchell Skoda,keep up the good work!

[Luckypants]

I wanted to post a note on here to highlight yet more excellent service from Mitchells.

 

Due to the impending lock-down, we were not able to look for a new car to replace our Citigo at the end of the PCP agreement and decided to refinance until we could look for a replacement after the emergency passes. We arranged this directly with Skoda Finance, with no input from Mitchells. Lockdown happened and it all went quiet at Skoda Finance, the old PCP final payment date went by and still no word from Skoda finance. We tried calling Skoda Finance many times, but they have shutdown their phone system. Emails are not answered.

In desperation I contacted Richard Macklin of Mitchells via their emergency contact numbers on their website. After explaining the situation to him, Richard promised to have someone go to the dealership and access their systems to check up on my finance agreement. True to his word, Richard called me next day and told me that the new agreement appeared to be in place but the old agreement had not yet been closed, suggesting that the admin had not yet been done by Skoda Finance. He said the dealer call in  centre was also closed, so had not been able to resolve for me - but was very reassuring that my finance agreement was in place.

 

The next day we did get an email from Skoda Finance explaining the mix-up and that this would be resolved by a specialist team.

Richard and Mitchells did not have to help me out on this, as they had not been involved in the re-financing. However, they made considerable effort to get someone to the dealership premises and check up on my situation. Great customer service IMHO. I've had two cars from them, they are very likely to be selling me a third when this lockdown is over.

[Gomezz]

Makes a nice change to hear good things about a dealer.

[cestrian]

Went from two cars to one last year and following extensive google searches I narrowed the choice to Citroen C4,Ford Puma, Kia Niro and Skoda Kamiq. After many test drives chose the Skoda Kamiq. I was given two cars the test drive at Mitchells; 1.0 SE dsg and a 1.5 SEL manual. I didn’t buy from them but travelled to east Yorkshire. Mitchells were aware I wasn’t buying from them but their service was excellent.

They fitted a reversing camera for me which was flawless. Took it in again to look at an annoying rattle when I was informed that Skoda only cover rattles etc for the first 6 months on the new car warranty. They found the rattle was caused by a panel under the car that hadn’t been tightened properly when I had a tow bar fitted (not by Mitchells).  I was told beforehand that they would give me 1 hour labour free and would contact me before any chargeable work was done. No charge for fixing the rattle. They updated the Amundsen software, washed the car and painted the tyres.

All in all my experience of the staff at Mitchells has been very good. They bought one of my cars from me and gave me a better price than anyone else in this area.

I highly recommend Michells.