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Rivervale Skoda - Brighton..


DGW

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Rivervale Skoda

Victoria Road

Portslade

Brighton

East Sussex

BN41 1XQ

01273 707007

Services: Repair Only

Edited by DGW
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  • 2 months later...

Good efficient friendly service, phone to keep you informed of progress, willing to help and let technicians come out on test drive to identify problems, nice waiting room with tea/coffee.

Can be crowded at peak times (eg early morning) to park (where isn't in Brighton & Hove!) and attend to you but this is typical of any service centre.

Mercedes C Class courtesy car available if you ask nicely! Can browse lots of good looking Mazdas while waiting as not a Skoda retailer yet (at time of writing this).

So good relief for us on the South Coast who've been without an authorised Skoda service centre for a while.

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  • 6 months later...

Had the vRS serviced at Rivervale last week.

I'd booked 5th December but they thought I was coming in 12th (I wasn't) but took the car in anyway so no problems there.

I asked them to look at a potential coolant leak (there wasn't one) and potential underside damage (there wasn't any) due to a large and nasty pot hole - thank you Brighton & Hove Council.

Service was friendly, efficient and the car was cleaned inside and out on my return. I'd recommend them for this with the only point that they can't check wheel alignment but this was explained from the start. Besides, that's what tyre specialists are for!

Give them a call.

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  • 6 months later...

30k annual service at Rivervale again, nothing adverse to report and all good (as per above post).

I might try elsewhere for a comparison next time.

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  • 1 year later...

Just a quick review of their Parts Department.

Went in recently with a long list of all the bits i wanted to purchase for my new Fabia vRS. Guy at the counter was very patient as he went through the list checking all the parts i wanted on the database. I ordered all the parts and was told they would all be there in 2 days and received a phone as expected to let me know they had arrived.

Very courteous staff and i am sure i will take my car there for its next service (which i will also review).

Chris.

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  • 5 months later...

Hi All,

Just had a 29000 mile service plus some repairs done so i thought i would list the work and cost.

1. Annual service

2. Replace front number plate plinth

3. Replace front grille

4. Replace chrome surround and front Skoda badge

5. Fix fuel cap fault (not closing)

6. Replace rear wiper

Total cost for the above came to a lovely £592.

This is the first time i have had my car serviced, since purchased (2nd hand), and the first time Rivervale have serviced my car. All in all i thought that they were very professional and explained exactly (printout) what they had checked and itemised all the costs for the work carried out.

I cannot comment on the cost as i have never used a Skoda dealership before so it would be interesting if anyone else wants to comment on the total cost. As it stands i have no complaints and i will be using them for future servicing etc.

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  • 9 months later...

Had a 5th year fixed service and MOT with them in March 2011 at cost of £158. Nothing adverse to report price seemed a bit cheaper than where I paid for previously (Saunders Abbot). Helpfully they collected my car and brought it back but did have to wait 3 weeks for this to happen.

More recently they refitted a battery to my remote key fob which was fine. The only problem was that the key was then out of synch and they wanted me to bring the car/keys in to put on their diagnostics m/c at an unspecified cost to fix it, whereas a call to Birchwood in Eastbourne suggested trying a few things first before getting to that expensive stage.

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  • 1 year later...

Failing to service my Fabia correctly (over filling air conditioning unit) and then cleaning my car after they had been specifically told NOT to. Turns out that their servicing prices are not at all competitive (compared to a VW specialist).

Being fobbed off about a warranty claim on my Octavia by making me take the car to them and then saying that their bodyshop is no longer approved.

I will now say that I WILL NEVER TAKE ANY CAR THAT I OWN NOW, OR IN THE FUTURE, TO THIS GARAGE !!!!

If asked, i would advise anyone to find an alternative dealer!

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  • 1 year later...

I have had 3 Skodas serviced here, all from new as the dealers I purchased from were all too far away for servicing. 

First car was Roomster and had a few problems that were all sorted efficiently also handling claims to Skoda UK for warantee work work. One of which was replacing the panoramic glass roof!

Both Yetis have also been serviced efficiently. I've never needed a loan car but they did offer to collect and deliver the car.

Wouldn't hesitate to recommend them.

 

Fred

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  • 1 year later...
  • 4 months later...

As far as I know, (a Master Tech there is a friend) the new premises are for Car Leasing as that side of their business has increased beyond the capacity of their original premises.

Unfortunately their Skoda Warrantee facility has been transferred to a nearby VAG (Skoda Sussex?) commercial garage and I was not impressed when I checked it out!

I now need to check out the dealer in Goring which has also recently changed hands!

 

Fred

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