robski90

Thanks for the replies. Generally, android auto connects fine, it looks like it's the BT connection to the skoda handsfree which keeps connecting and disconnecting. Feels like a car issue where it's getting confused between an android auto connection and the regular BT connection for calls and media through the skoda interface. I'll try and get a picture of the error message.

Hi All. Over the past week or two in my L&K 70, android auto has started flashing up a sign telling me that the Handsfree Phone HFP has disconnected. It happens regularly, as in every 10 seconds to 20 seconds. It's pretty annoying as it covers the top 3rd of the map. There's no update waiting. Phone (S22 ultra) is up to date. Tried turning Bluetooth off on the car and the phone, phone forces it back on, car asks for it to be back on at next start up. Happens wired or wireless. I'm baffled. I know the skoda entertainment software is flakey at best but this is v annoying and I can't find a fix/workaround. Oh, I've had the recall software update which fixed the sos issue too, but that was done months ago. Any ideas on how to sort the HFP thing?

This is obviously a big problem for many people. It's clearly a not fit for purpose device that skoda are profiting from. How many people on here would be with me if I can we're to engage a consumer TV show and further, how many people would sign up to a class action if we went en masse to take them to court over it?

I've asked for the codes in an email this morning. We'll see where that gets us. Legal action is definitely a consideration. It seems to me that the system is either faulty or not fit for purpose. Either way, I don't intend to pay for it long term. I'll take it to another dealer and get a price for the work. At least now I'm aiming for 340 rather than 450. @Doughnut where did you get yours done for that?

Sadly, I don't have the code information at this time. I may, after I've visited another dealer. When I say we've ruled out damage, I mean that the dealer told me there is no damage. I understand your points about hitting a kerb or someone bumping into me but leaving no damage. However, if a light knock is enough to cause the system to require recalibrating, then I'd argue that it's entirely unfit for purpose. Surely the design must spec being able to withstand more than a light knock. I think that Doughnut's stats of 9 of 19 cars needing it tells you everything you need to know. It's a botch job that Skoda are making a packet from. Either which way, Skoda's attitude has been well below par for a very loyal customer. Their, 'it wasn't us it was you, end of story, no discussion, here's the ombudsman' take on it is appalling, particularly from a company which such a terrible public image for lying. I'm going elsewhere next time. Volvo has never looked more appealing.

So over 50% of Superbs required this to be fixed by cost on these stats. That's a nice little 3k earning on a part which, in theory requires no servicing. It's very clearly not fit for purpose and Skoda are profiting from that.

Thanks, I'll add that to the list of places to go.

Exactly right. With zero explanation as to why even though I set out reasons for failure being; Damage Faulty parts Incorrect assembly I don't see any other way it could go wrong and we've ruled out damage. They've lost me as a customer over 450 quid.

Update. Skoda have fobbed me off and given me details of the ombudsman if I want to take it further. I'm appalled at their response. Still no explanation as to why the work needs to be done at all. This will be the 5th and last skoda I ever own, or any other VW group car for that matter! Not that I'm finished with them yet. But I'll never again invest in a company that so openly couldn't give a toss about loyal customers.

I knew I could rely on you guys! This is awesome advice!! I hadn't thought of it in this way. Off to a new dealer I go! I'll keep you updated as I'm sure I won't be along in this looking across other VAG forums!

As they're calling the recalibration and adjustment they're saying it's not covered on the 6 month 6500 mileage rule. I'm over a year and 10k. My argument is that there is no damage to the car whatsoever, I don't accept that such an expensive recalibration should be required on such a young age car.

Thanks all. I have a case manager. He's stating that the dealership have said its not a warranty repair. When I pointed out that they only carry out the work on behalf of Skoda UK and that SUK can veto payments to cover work we got tangled! It's a stitch up. Dealers dare not carry out work in case they're not reimbursed. Cost of recalibration is around £450.

It's ACC Unavailable on the dash. Took it to the dealer, they said its a code which means it needs recalibration. But, that it's odd as there's no damage to the car and there's usually a stone chip of something that would have caused it to move. So my point is, no damage = defect =warranty work.

Skoda are refusing to cover the recalibration of my ACC system despite there being no damage. It doesn't look like they'll do the decent thing and fix something that has failed for no reason so I'm considering legal action. Just wondering if anyone has gone down this route before? Sadly, if this isn't resolved, this will be my final purchase of a VAG car. They were terrible on a claim for an aircon system a few years back too, a pattern of terrible service and running for the hills is quickly emerging. Very disappointed!

The post is in the right place, does anyone have any experience of this that could be useful?