guybles
Finding my way
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guybles's post in Buzz, whirr, grind was marked as the answerDone and dusted: aforementioned mini-guybles had, indeed, shoved couple of tickets into the slot. Once the service guys had extracted the stereo and gotten my permission to break the warranty seals, it was a quick and easy repair.
Of course, the stereo is now out of warranty...but I spent £50 on labour, rather than £230+VAT for a replacement stereo.
Thanks for the comments.