Bought our Karoq Sportline here in April and nothing but a good word for James in the showroom. However, beyond that they wouldn’t be top of my recommended list.

The car had been transferred in from elsewhere and the small Sportline badge was missing from the steering wheel so James arranged for it to be called back when the part came in. In the meantime a few software errors cropped up which would be dealt with at the same time. A courtesy car had been arranged but come the day no record of it. After scrambling about a Kamiq was found, luckily I could drive a manual. When I picked the car up I spoke to the service desk about how hard the ride was on the 19in rims only to discover later on they’d been over-inflated by about 12psi each wheel. I’ve since been informed by the manager it’s standard Skoda policy to over-inflate tyres of the standing stock to save flat spotting 🤔

And then there’s the issue of the warranty and breakdown. I was told appropriate paperwork, booklets etc would be sent out but two months on, nothing. Contacted James who referred my enquiry to his admin. Nothing. Chased again and told that admin were single-handedly dealing with new vehicle registrations. Still nothing. Eventually I was sent a single sheet with warranty dates on but due to ‘date protection purposes’ I couldn’t be given any info with regard to the breakdown cover. A member on here has since kindly sent links to access both the warranty and breakdown details. How much more convenient would it be to have something handy to keep in the folder with the handbook.

Sent in a complaint which the general manager intended to discuss with his after sales manager. All I’ve had since is an apology for the fact the tyres weren’t deflated to the correct psi upon delivery. Nothing said about the other issues. Needless to say I’m back on to him for a response.

In summary, I’d more than recommend James in sales but as for the back room team 😥
 

Edited 19 July, 20232 yr by BTandSid

53 minutes ago, BTandSid said:

I’ve since been informed by the manager it’s standard Skoda policy to over-inflate tyres of the standing stock to save flat spotting of the first bit of Bravo Sugar that came into his head

 

Corrected that for you!

@BTandSidSo the little liar you spoke with was mixing up the Over Inflated tyres for the car being 'In transit' and getting strapped down.

A BS like him or her are the reason that incompetents get away with not doing a PDI correctly. 

An update, Mr BS replied saying he’d check with car care(?) to see when the breakdown and warranty documentation was sent to me - well I can tell him that, never, that’s why I was chasing in the first place. He then went on to say booklets are never supplied at point of sale but would get back to me. 
Save for an apology for their shortcomings, nothing else said. No response to my questions about over-inflating stock vehicle tyres and the fact that no one I’d ever spoken to had heard of this practice.

Needless to say, I’ve heard nothing further despite sending him quite a terse reminder. I did suggest it was clear they wouldn’t be sending me any documentation I’d been after but I’d instead download the links provided on this forum whose members obviously weren’t governed by the same data protection rules 😏 Ironically those links (unknown to me at the time) are available on Skodas own site. Perhaps Skoda breakdown cover really is that secret not even their customers should know about it.

It’s a shame really that as general manager he’s chosen not to deal with this in a proper manner since I couldn’t speak highly enough of the guy in sales we dealt with.

Oh well. 

Final word on this from me. Having sent a final reminder to Mr BS this morning I got a reply pretty soon after assuring me the Care Team should have emailed and sent hard copies of the documents in the post some time ago. As I’d clearly not received either (quelle surprise) he’d speak to them and and get the stuff sent again. At the same time as he was emailing me, the Care Team sent the details through 😂