Menumorut

So far only the official complaint at Skoda UK; that is what they came up with (apologies and good will gesture; nothing else, not even an explanation - they said that they don't have a clue what happened, nor can give reassurance that won't happen again.).

I started this topic so anyone can share their negative experience with long waiting times for spare parts and or repairs. Unfortunately, I am the one with a very bad experience, if not the worst, having to wait for a month, without being able to use my new car for a faulty headlight unit. I have to mention that the headlight unit broke down on my way home after I collected the car,

So far, SKODA is a total disappointment!!!! They have just confirmed that the due date for a headlight to arrive in country (probably at the garage, but not sure) is 04/09/2013, FOUR weeks after it's been ordered. No explanation why? has been given, no reassurance that next time I will need a spare I won't wait that long either. Just an apology for the delay and allegedly a good will gesture (don't know what this means) when the car is fixed. Most of all I wanted them to take actions, that such things don't happen again and no-one will have to wait a month for a repair. But they can't do this, can they?

Thanks mate, I just tried the re-pairing it and it works fine now.

This is pathetic!!!!!! No, they can't use a headlight from a stock car!!!!!!! They are expecting the new headlight around 4th of September, which is a whole month from ordering it!!!!!!!! Are they building the headlight manually from scratch? If this is the way a big manufacturer like Soda is treating the customers .... ... than Skoda is not a brand I would recommend and probably this will be my last Skoda.

Allegedly the unit is on order at Skoda UK since the day I collected the car, but no one seems to know when it will arrive. Skoda UK hasn't come back yet. I just suggested the use of a headlight from a stock car and now I'm waiting for an answer to this.

Thanks. I will ring them now.

Nearly a fortnight now and still nothing about the repair or change of the headlight. I couldn't use the car since last Saturday. I just asked again the dealer for an answer and now I'm waiting (again) for one. Should I ring Skoda UK and demand explanations or wait a bit longer?

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Hi Jon, welcome aboard.

Welcome to Briskoda.

Hi, welcome aboard.

I tested the sunroof, it is less noisy then an open window; the comfort position is indeed very quiet, but the roof tilted is the quietest mode. Anyway, with the music playing you can hardly hear any background noises, if any. The start/stop works perfectly fine. I tested the parking assist, it parks the car in far to many steps, but the surrounding sensors are brilliant.

A few more pics. Unfortunately, the weather, as well as the headlight issue stopped me from doing more. Still no reply from Skoda regarding the headlight.

Hi, welcome aboard.

Hi. Welcome aboard.

Hi Dave. Welcome aboard and enjoy your new "pride and joy".

Hi, welcome.

Hi, welcome aboard.

Hi, welcome aboard.

Hi, welcome to the forum.

Hi, welcome aboard.

Welcome aboard. Hope you'll enjoy the mighty Yeti.

Welcome aboard Magnus.

Welcome aboard. I don't think you'll ever miss that Golf after driving the Octavia.