crowesnest

Another one to add to the list too. I have a june 2010 vrs tsi, 41k on the clock. Had lack of power with management light on, read fault code P0016 cam shaft and crank shaft sensors out of sync. I suspected the dreaded tensioner failure problem after reading through all of the very good information posted on here. Realised we may be looking at complete engine replacement so had the car recovered to local skoda dealer. After diagnosis the dealer claimed the timing chain had stretched but the tensioner was ok - I had this is writing via an email. As the car was out of warranty and had not been supplied by the dealer, skoda offered no goodwill towards the repair cost. So I contacted my third party warranty company, who fortunately for me, have agreed to pay. It then took over 2 weeks for the parts to arrive at the dealer - the chain was on back order (?). In the end the dealer changed their mind and decided that the tensioner had failed!!!!!!!!!!!!!!!!!! I was lucky, no engine damage and the bill came to 850. The car is back up and running but I have ended up complaing to the CEO of Skoda UK and the MD of the dealership. Shocking customer care - have been told I am not a Skoda customer as I didn't buy the car (purchased last Sept) through Skoda and my last service wasn't Skoda (although the first 3 were) - have been told I am not brand loyal - have had my Skoda UK case closed against my wishes - and have been lied to by the dealer. I am currently waiting to hear back from the CEO and MD. Will let you know . . .