Yes, unfortunately it's changed to Heritage and my experience of their servicing is that overall standards have dropped... I do a lot of mileage for work, so usually have to take a day off to get the car serviced or pay for a courtesy car, so I want everything done that needs doing in the one visit... When it was Blade i never had an issue with this, when booking it in and telling them the mileage they'd tell me that X/Y/Z needed doing, so I'd give go ahead for it and they made sure they had the parts - The last two times I've used Heritage they quoted a price for a service only & didn't mention any other items that would need doing. Then once they had the car they contacted me and said it also needs X/Y/Z doing that were Mileage or age related items, not faults they'd found... But they didn't have the parts so would need to book it in for another day - Really annoying 😞 . There is another Skoda dealer in the Forest of Dean which isn't far, so for my next service I'm going to give them a try - pretty sure they're not part of a big chain, Yet! So hopefully a better service!