stevechaloner

My 2012 Superb CR 140 estate has just had the same problem at 110,000 miles. Bit of a saga... First sign of a problem was driving to work one morning, the clutch started slipping badly with anything but a very light throttle. I managed to get to work and drove the 31 miles home again by driving very gently. This was Wed 21st December. On 22nd I called my Skoda dealer (Heritage in Yeovil) and said I needed the clutch replacing and could I book it in. They said they couldn't look at it until the 29th so on the 23rd I drove it the 30 miles to the dealer and left it with them. I took along the form they'd emailed asking for as much information about the problem as possible so that they could order in any required parts. When I left the car I asked if I'd be able to collect the car on the 30th and they said that would be no problem. Come the 29th I expected a call to confirm the pricing and when they eventually did call they said they'd road tested it and told me "the clutch is slipping badly and needs replacing". Brilliant. I was then told that the clutch replacement would cost about £990 at which point I reminded him that their own website shows the clutch replacement cost as £539. He said "the parts alone cost more than that and couldn't possibly get anywhere near that price". He also told me that the DMF might need replacing as well for an additional £600+ . He also told me he couldn't get parts until the following Wednesday. I decided to contact a local VAG independent who quoted me £783 to replace clutch and DMF. Having lost faith in my Skoda dealer I retrieved the car and took it to the independent. However, 2 hours later he called to say the clutch had broken and machined a hole in the gearbox casing. He has now passed the gearbox to a specialist who will replace the casing and bearings and rebuild the box. This will cost about an extra £1000. I bought the car secondhand but it has always been serviced by Skoda. Hindsight suggests that had I left it with Skoda I MAY have ONLY had to pay £1200 if I'd been given a goodwill gesture, but not sure if that would include a DMF too? Anyway, too late now...