Radhraj

Hi, I have a Skoda Superb Elegance model 2011 (Diesel 170bhp) 4 door sedan for the past 3 years. It was a Delaer demonstrator that I bought nearly new. This is my first Skoda vehicle. I recently notcied that there was water pooling in the front passenger footwell (soaking wet). My initial impression was that I may have left the window slightly open but confirmed that all windows and sunroof were tightly closed. Driving back homethat evening I could feel water drenching mee form the roof and realised that there was water coming from the handle above the drivers seat near window. This however stopped and I could not detect any furhter leak. A couple of days later while driving I noted water dripping down from the passenger side visor handle and have photographed it. I therore took it to the local Skoda dealer at Basingstoke, who agreed to look into it and charged me initially £49.00 for the work . I agreed and left the vehicle with him. However he rang up a couple of hours later to say the work would take longer and added a further charge of £98.00 and said the vehicle would be ready only the following day. I did not have another choice and therefore agreed to that. However he rang u the next day to say he would have to work an extra hour and charge me a furhter £98.00. He then told me the problem was the sunroof had dirt blocking the drainage channels and clearing this was the solution. However when the sunroof is retracted the edges dont seem to have been wiped recently. During this process I did contact Skoda UK to explain my situation and I thought the time and cost was prohibitively disproportionate but they flatly refused to listen to my views saying if the retailer had said so then they will agree with what he has said. I have paid and left with a new scratch on my boot flap from the dealer as well. (£244.00 for this experience) First, is the cabin leak a common problem? Second, do Skoda owners have no other recourse from such poor customer service? Third, Can I prevent this problem of water leaking into the cabin. What should I look out for?

Hi, I was surfing the net to look up on Skoda forums and came across this site. I've got a Skoda Superb Elegance (Diesel) model for about 3 years now. Mostly trouble free. The motoring part has been good so far However recently I had a problem that I had to go the dealer for (will post this under the Sk.Superb blogs) and have been left feeling cheated. Slight depression I suppose and so I thought of finding a Skoda forum to share my experience see if others have also had a similar problem with their cars and dealer experience. I'm not much of a DIY guy but I enjoy cleaning my car and keep it very clean.