Kenton

Well they had the car for a couple of days and now it's fixed. After giving back the completely inadequate Fabia 1.2 courtesy car (I asked if there was anything else and was told no), I asked if it was likely to happen again and was told that he couldn't say. So brilliant... lots of confidence in the car now!

No idea, they are keeping to the same story though, they wanted to get it in and logged on their system before I hit 5,000km. Took it this morning and they checked in and found that it does need to be recalibrated (not sure why they couldn't have just spoken to the previous dealer, but still!) and I've got it booked in for next week for a couple of days. The guy who gave me my keys bag seemed a bit cagey about telling where it would go to get fixed, just said "the place where we take it" and the "guys who've got the equipment to test it". His colleague told me on Friday that it would go to Southport VW! Guess they're embarrassed that they can't do it themselves! Anyway, it took a while but at least they washed it!

I complained to Skoda UK and they got a dealer in Liverpool to call me and arrange to get it fixed sooner than the less than helpful Mitchell group. The Service manager said that Skoda will only cover the issue under warranty if the car has done less than 3,125 miles (5,000km), otherwise the owner has to stump up approx £400 to get it recalibrated! He said that he's had quite a few of these in where the customer has had to pay. I'm a bit concerned with this now since I'll probably do another 17,000 miles by the end of the year which at £400 every 2,600 miles is going to be pretty costly!

Hi All, Long time lurker, first time poster! On Monday I was sat in traffic and an orange triangle came up on my dash and I got the message "Front Assist Unavailable" (It's a 2017 Superb Estate SE Technology). I called Skoda UK and was directed to My local Dealer (Mitchells) and was told to bring it in for them to read the codes. I did so today and was met at the service desk by a guy who seemed annoyed that I had been told to just turn up. Anyway, they took it around the back and 30 minutes or so later I was told that it would need booking in as it's out of calibration. Apparently it will need to go to the VW dealer to get this done, and the earliest that they would be able to do this is the 31st July! Over 5 weeks away! No apology for the long wait just "there's your keys, your car is parked at the front". Is this a common fault? I've only done about 2600 miles since getting it at the beginning of May! I really hope this isnt going to happen every 6 weeks!