When I bought my 2012 Fabia they offered to throw in it's 1-year service. Service book was stamped and service clock reset. All indications were that they had done their job, and I had no reason to think otherwise.
It was only when a year later I bought it to another dealer for it's 2-year service (Mervyn Stewart) that I was told the car had no service history! I called Howard Abraham back to check on this - spoke to Darryl from the service department who very honestly admitted that the car had in fact NOT been serviced - but his records did confirm re-setting of the service clock. Why on earth would someone stamp a service book and reset the service clock if they weren't intending to actually service the car? I've been driving around for a year and racking up the miles believing in good faith that my car had just had an oil change and was in tip top condition.
I still have the vehicle order agreement form (signed by both Freddie the salesman, and myself when I put down my deposit) where it is written in black and white that the car would be serviced at the dealership before I took delivery. This is the last in a long line of issues I have had with HA's - I could go on, mainly related to what I consider deceitful sales tactics... On the day I went to pick up the car I was so annoyed, exhausted, and disappointed with my experience that if it wasn't for my £200 deposit, I wouldn't have bothered. Thought that when I drove the car off the forecourt, my unfortunate dealings with HA's and Freddie would be done and dusted. Apparently not.
Won't be back. Wouldn't recommend.
