garylee79

Well I had no luck with Skoda on getting my rusty sills done. They blamed external damage, stone chips, which I agreed but stressed the paint work was not protected enough. Funny enough I have a dent on the sill on drivers side where it looks like wheel jack has been used. I'm getting both sills done by local garage for £400 and they said they will do a proper job and apply strong Lacker (sorry wrong spelling I know) to protect against stones etc. Lightcliffe Skoda wanted £600 to get them done! The 12 yr warrenty only covers you if you can push a pencil through the rust and it goes through. Mine is surface rust so only goodwill is offered. I got my G201 fault fixed for free recently so I guess they thought I had my freebie. I'm hoping the repair and respray will protect it now but I'll keep any eye on this area especially after its been to the garage.

Well they want to do a paint test to check it has not been resprayed so it looks like I'm getting somewhere with this. Just hope the previous owner did not spray it!

I actually got this covered in the end. Although it did take an email to the Skoda UK chairman to get it sorted. You don't need a full Skoda Service History either but it does help with cases. I'm now in process of getting my rusty sills covered by warranty.

I just noticed this problem on my 58 Octavia VRS last week when I was washing it. I've opened a case with Skoda to see if I'm covered with warranty. Glad I'm not the only one. Anyone here have this problem and get covered by skoda?

It has full service history with the exception of 1 private service. My cam belt was changed early this year by Skoda themselves.

Hi guys, first post on the forum. I own an Octavia VRS 58 plate petrol and love it to bits. It's a big step up from my old Ford Focus 1.8 petrol! However I have a problem with the car, which Skoda are not willing to help with in terms of goodwill. The problem is with the traction control system and comes up as the G201 fault. Please see the response I got from Skoda below... Dear Mr Hughes Further to our recent telephone conversation in relation to the above case, I wish to confirm our decision. I would also like to apologise for the delay in my response. I appreciate that your expectations of reliability and build quality are high when you purchase a Škoda and any failure is most disappointing. However, there is always a possibility that a component may fail during its lifetime. It is for this reason all new Škoda’s are supplied with a comprehensive three year or 60,000 miles warranty, whichever arrives first. Outside of the Manufacturer’s Warranty, we look to contribute towards repair costs wherever possible. When assessing the level of support, we would take into account the vehicle’s age, mileage and network service history. I have discussed the case with Michael Jones, Service Advisor at Lightcliffe Škoda, North Wales. I understand that the confirmed fault is related to the G201 brake sensor issue. Having reviewed the matter, I am unable to offer goodwill towards the repair. This is because there are a number of vehicles of a specific chassis range affected by this issue. Your vehicle does not fall within these parameters. For these reasons, whilst sympathising that this repair has proved necessary, we are unable to contribute on this occasion. I appreciate that this is not the outcome you had anticipated, but trust that you understand the reasoning behind our decision. Thank you for contacting Škoda UK. Kind regards Maryum Butt Customer Relations Manager ŠKODA UK | Selectapost 34 | Sheffield | S97 3FA Tel: +44 (0)333 0037 504 [email protected] | www.skoda.co.uk | www.skoda-auto.com ...I sent this reply to the email to VW in hopes of getting a different response... Hello, I'm a proud owner of Skoda Octavia VRS. I bought the car privately back in April 2014 from a private seller. I've moved over to the VAG range from Ford as I believe in the build quality and reliability is far superior. I have full Skoda history with the exception of one indy service and I got my cam belt changed by Skoda Lightcliffe in Llandudno this year. I'm palling of having all my future work done by this garage as I have been impressed with the service thus far. However my car currently has the G201 fault and after searching forums and such I discovered that many VAG car owners were getting the problem fixed for free. I was disappointed when Skoda told me I could not get this done for free. My ref with Skoda on this matter is SD-2015/04-002803. My car is under 60,000k and a part such as this should not be failing, especially with VAG builds. Unfortunately this is a problem that has occurred quite often and I cannot except my car does not fall under the same category and is simply wear and tear. Further more the service handbook does not say a part for the G201 fault needs to be changed every 60,000k. It costs more than a cam belt change so it would be in there if it did. Please look into my case as I would greatly appreciate this work to be done for free as many of your other VAG customers have had. Regards, Gary ...this is the reply I got... Dear Mr Hughes Further to your recent email, your case was reviewed by Michaela Radovanovic, my line manager. Michaela has supported the original decision and it will not be changed. We are unable to offer a contribution towards the repair. This is because the vehicle has an incomplete service history within our approved network and its age is outside our parameters for goodwill. I appreciate that this is not the outcome you were hoping for and that you are disappointed by the outcome. If you wish to discuss this case further with Michaela, please do not hesitate to contact us on 0333 0037 504 between 9:30am to 5:30pm, Monday to Friday. Kind regards Maryum Butt Customer Relations Manager ŠKODA UK | Selectapost 34 | Sheffield | S97 3FA Tel: +44 (0)333 0037 504 [email protected] | www.skoda.co.uk | www.skoda-auto.com ...she must cover both Skoda and VW customer services! Do you guys know where I stand with this? Is it going to be a case of footing the bill to get it fixed or have I got a case to take it further? Surely the traction control system should not fail so early in a cars life! Especially as I never abuse the car and neither did the old man who owned it before me. I have one private mechanic do a full service on the car not long after I bought it but the timing belt was replaced by a Skoda approved dealership early this year so I think they are being unfair with the whole service history part of it. The car also has less than 60k on the clock.

Hi guys, first post on the forum. I own an Octavia VRS 58 plate petrol and love it to bits. It's a big step up from my old Ford Focus 1.8 petrol! However I have a problem with the car, which Skoda are not willing to help with in terms of goodwill. The problem is with the traction control system and comes up as the G201 fault. Please see the response I got from Skoda below... Dear Mr Hughes Further to our recent telephone conversation in relation to the above case, I wish to confirm our decision. I would also like to apologise for the delay in my response. I appreciate that your expectations of reliability and build quality are high when you purchase a Škoda and any failure is most disappointing. However, there is always a possibility that a component may fail during its lifetime. It is for this reason all new Škoda’s are supplied with a comprehensive three year or 60,000 miles warranty, whichever arrives first. Outside of the Manufacturer’s Warranty, we look to contribute towards repair costs wherever possible. When assessing the level of support, we would take into account the vehicle’s age, mileage and network service history. I have discussed the case with Michael Jones, Service Advisor at Lightcliffe Škoda, North Wales. I understand that the confirmed fault is related to the G201 brake sensor issue. Having reviewed the matter, I am unable to offer goodwill towards the repair. This is because there are a number of vehicles of a specific chassis range affected by this issue. Your vehicle does not fall within these parameters. For these reasons, whilst sympathising that this repair has proved necessary, we are unable to contribute on this occasion. I appreciate that this is not the outcome you had anticipated, but trust that you understand the reasoning behind our decision. Thank you for contacting Škoda UK. Kind regards Maryum Butt Customer Relations Manager ŠKODA UK | Selectapost 34 | Sheffield | S97 3FA Tel: +44 (0)333 0037 504 [email protected] | www.skoda.co.uk | www.skoda-auto.com ...I sent this reply to the email to VW in hopes of getting a different response... Hello, I'm a proud owner of Skoda Octavia VRS. I bought the car privately back in April 2014 from a private seller. I've moved over to the VAG range from Ford as I believe in the build quality and reliability is far superior. I have full Skoda history with the exception of one indy service and I got my cam belt changed by Skoda Lightcliffe in Llandudno this year. I'm palling of having all my future work done by this garage as I have been impressed with the service thus far. However my car currently has the G201 fault and after searching forums and such I discovered that many VAG car owners were getting the problem fixed for free. I was disappointed when Skoda told me I could not get this done for free. My ref with Skoda on this matter is SD-2015/04-002803. My car is under 60,000k and a part such as this should not be failing, especially with VAG builds. Unfortunately this is a problem that has occurred quite often and I cannot except my car does not fall under the same category and is simply wear and tear. Further more the service handbook does not say a part for the G201 fault needs to be changed every 60,000k. It costs more than a cam belt change so it would be in there if it did. Please look into my case as I would greatly appreciate this work to be done for free as many of your other VAG customers have had. Regards, Gary ...this is the reply I got... Dear Mr Hughes Further to your recent email, your case was reviewed by Michaela Radovanovic, my line manager. Michaela has supported the original decision and it will not be changed. We are unable to offer a contribution towards the repair. This is because the vehicle has an incomplete service history within our approved network and its age is outside our parameters for goodwill. I appreciate that this is not the outcome you were hoping for and that you are disappointed by the outcome. If you wish to discuss this case further with Michaela, please do not hesitate to contact us on 0333 0037 504 between 9:30am to 5:30pm, Monday to Friday. Kind regards Maryum Butt Customer Relations Manager ŠKODA UK | Selectapost 34 | Sheffield | S97 3FA Tel: +44 (0)333 0037 504 [email protected] | www.skoda.co.uk | www.skoda-auto.com ...she must cover both Skoda and VW customer services! Do you guys know where I stand with this? Is it going to be a case of footing the bill to get it fixed or have I got a case to take it further? Surely the traction control system should not fail so early in a cars life! Especially as I never abuse the car and neither did the old man who owned it before me. I have one private mechanic do a full service on the car not long after I bought it but the timing belt was replaced by a Skoda approved dealership early this year so I think they are being unfair with the whole service history part of it. The car also has less than 60k on the clock.