tiddy

Carefull with you insurance, amazingly some state you can only run winter tyres from autumn till spring, worth checking to be sure

Right today I have spoken to the Franchise Managing director, as well as the Bodyshop manager. The error in service have been wholly owned by them, I understand a few pointers may have been discussed with the bodyshop team.. So the parts were in the storeroom but due to a lack of communication between dealership and bodyshop the "issues" occurred. So as I do not want a tennis match with the car going back and forth I have requested the following. 1, Door plastic strips installed 2, Door foils installed 3, Greenline decals installed 4, Damaged rubber insert wing to screen surround replaced 5, Masking tape removed 6, Rear door, bonnet and boot door masked edges sanded and polished to remove masked edge 7,All compound residue removed and the whole car polished Car to be approved by the bodyshop manager "As if it were his personal car having the work done" Then and only then the car delivered to us, at which point we will assess the work and then accept or reject. This has all been accepted by the bodyshop manager and a fully apology given. The franchise Managing director has also offered a Yeti to be delivered to us if needed to replace the Fabia we have had for a week, full tank for us to use. I am now please so far with the customer car I am now recieving, however I hoped that the point of contact I initially started with at these franchises would have been this organised and helpfull

I got the go ahead on my folks yeti door corrosion issue from skoda customer care finally 100% Warranty repair paid full by Skoda We also as previously agreed got replacement front and rear badges in the agreement as they were corroded. The car has been in the VW/Skoda/Porsche approved bodyshop for over a week and mum and dad have had a 16 plate Fabia estate . Today they get the call to say “The Yeti is ready for collection, it has been QA’d by the bodyshop and we will do a full QA ourselves to check everything is perfect, you will be able to pick it up at 3pm today. As I was over I trundled the 45 mins to the dealership with them to check it over, fully expecting it to be fine….I mean they wouldn’t not after all the trouble. So straight off when I saw it , No rubber side strips… No rear door clear foils…. no new badges Compound all over it ..all round the doors splattered over the unaffected panels.. Opened the doors and could get a finger nail round the edge of where they had hard edged the respray on door shuts. then to top it all off the was still masking tape on the front lights!!!! Went in to hear the warranty managers has his day off today, no one could access the cars information on what the bodyshop had said. The only person I could speak to was the General Manager who said “He would not accept it!!” We left the car with them but am unsure what they can do to fix this… Any suggestions on how far to go with this and what sort of recompense you would expect from them for a pack of lies saying the car was Qa’d twice and ready for collection?

Multiple owners voicing their own car issues is fine, this is a public forum. If Skoda sees this then maybe they will address it

Errrm my dads car is rusting on 3 doors not 4 so not me, dads is a 2011 car. Question, what does the rust look like? any pictures? Must be bad for VW to insist on new doors, the odd thing is Volkswagen AG are the desision makers and not Skoda. Only thing I can think of is happening is VW are demanding Skoda pay for 4 new doors out of Skodas good will pot?

I hope they start listening to customers before their reputation gets this bad It took a long time for FIat to regain peoples trust

Thanks, I didn't want a bun fight, just some constructive experience others have had from Skoda, I honestly don't want to build my own yeti, just get the right customer service from its parent company. In any case its my fathers car and this is all stressing him out, he bought the car, im just trying now to get him the backup he thought he was entitled to when buying a quality car. To clarify the dealer is on my side, so is Skoda customer care, all information from both of them plus the bodyshop has to be sent to central VolkswagenAG, it is VolkswagenAG who keep throwing the claim back to Skoda, first time they said they had taken the wrong pictures, now they are saying the paint is too thin. It is at this point I have sent an email to Skoda Brand Manager UK and at this point I posted my Customer Care so far. SO far this has gone on for 6 weeks

Have done water based in the past. This particular car was sprayed first with a Zinc Phosphate coating then a 2k epoxy primer, as the body is not galvanized there is a need is to seal the bare steel from the elements, the top coat was a Two part Epoxide Acrylic developed by HMG coatings. This car was renovated by myself, welding, painting no one else has touched it. Water bases paints require massive through-put of air to dry.

I am at a loss here, I have not been rude or offensive, my focus is at the VAG care and quality. My experience and expertise has been called into question, to which I will back up my knowlege on these subjects.An example of my work, <Photo removed at OP's request>

If this is the case that you could refinish a body panel to the exact same thickness that it left the factory, can you explain your process to achieve this ?

Yes I am a very competant sprayer? Does that mean I have to fix problems of an automotive giant? In reference to factory paint thicknesses I am going on exactly what PVWI stated to me when I called them. You state that you have worked with finishes that are beyond tolerances used in vehicle manufacture, this being the case you are saying that approved vehicle refinishers are respraying to the same micron level as when the car left the factory? I could agree with you. But then we would both be wrong

To get a repair on a factory panel the same thickness as it left the factory is not easy. The whole panel would need to be chemically dipped to remove all the paint from the panel inside and out, if the panel was sanded then you would not get an even removal of all the paint over all of the panel. When you do a thickness test the measurements are taken from various points on the same panel, these a measured in microns thus any deviation in the thickness on the panel will indicate a rework of that panel. So after the chemically dipped panel is ready to be painted it would then have to be perfect and not requiring any filler, this is due to the fuller adding localized thickness to a particular area of the panel and thus show up on the thickness test. After dipping a perfect panel then the panel would need to be sprayed in the same automated process that the panel was sprayed in the factory, this was highlighted in conversation with PVWI who inspect these panels for warranty issues, they stated that a hand sprayed panel could not provode a uniform finish that you would get from the robotic spraying employed at the factory. Panels can in fact come from the factory with rework on them, if something happens in the factory then they will repaint affected areas and thus have thicker paint. In my case the paint is thinner than it should be, this indicates -Incorrect calibrated paint depth measurement as suggested by PVWI -Very thin paint from factory The panel shows no sign of being machine polished as it still has the same orange/eggshell surface, machine polishing removes this way before it gets to the depth indicated on page one of this thread. So to summarise, to get a panel to register the same depth as factory paint is very hard to do and would require processes that are simply not employed by refinishers (such as chemical dipping, which is only employed in the classis car restoration process) , the panel would need to have no dent defects either

Yes if which I think it is relevant to all models then I would be happy for it to be moved into general

I have its on page one