1.2TSI 2012 DSG Combi broke down last week. I bought it used in 2016 from the main dealer. It's always been noisy when starting - I mentioned this at a service in 2017 - they couldn't recreate it at the time. Now, it seems, this noise has come home to roost.
After the breakdown they found just 1l of oil in the engine, yet we hadn't seen a warning light. Dealer's technician says the lack of oil will have exacerbated the timing chain issue. Not quite sure of the damage and it will cost six hours or so in labour to take things apart, but their gut feel is that it'll need a new engine.
To say this is a shock is an understatement. We've bought it from the main dealer, who had sourced the car for its original owner, and had it serviced with that same dealer all the way through. (N.B. the service was due last September but between *looks around at Covid* and garage availability, we were actually booked in for Feb on the week it broke down!)
Is the timing chain something that they should be checking on each service?
(sorry, I'm in a mixture of anger and shock)