I was a prospective owner of a Fabia vRS. I talked with Fred Arnell who sits in a dark corner at Cheshire Oakes. Which is still for sale at the time I write this.
All I can say is Fred is old school. He made no atempt to be friendly. I had to work out figures before I was even allowed a test drive.
I walked away that day with a very bad impression of him, but a good one of the Fabia vRS.
I came back a week later monday 16th October 2006. Not because of Fred's walmth or charm, but because I saw a black Fabia 06 plate on the lot.
Had to deal with Fred "Do I want it or not!?" Arnell. His attitude was poor. Maybe its because I am 26 and he is in his 50's. I do not know.
Couldn't get his facts straight on the black vRS, apparently the suspension had been tweeked but he had no documents to prove this, so what I'm meant to tell my insurer I don't know. Up shot was the car actually had 5000 more miles than the one he was "twisting" me arm on. I started looking across the lot at the Mazda dealership which shares the same building. I have now put a deposit down on a Audi A6. dealing with a Guy called Paul Allerton who use to work for Ford and is new to the dealership.
I have put a deposit down and I want to get the Car ASAP....
Now I am getting messed around big time, because they only sell cars on saturday and you can't pick it up then, and Friday is Paul's day off and nobody else can do the handover. Hoping to pick it up tommorrow, apparently a day early. But Paul wants to MOT the car now just incase it would fail its first MOT which is due in Feb '07. I see this as a get out clause.
If you have read this far down I will post what happens tommorrow so you can follow this "customer experience" as it happens.
They are impressive facilities at the Mitchelle dealer. At the moment though I would settle for no internet, no leather seats, no free coffee, no marble in the toilets, and no tour of the service area around the back. For an Audi which sells itself. I don't want a ceremony, or the MD to shake my hand, or a fruit basket/flowers. I just want the car Paul and Mitchell Group.
To be continued.....