Thanks for your reply James. My Citigo is currently sat in your premises after being brought in, accompanied by the AA man as I described above. I should point out that he tried many times to engage reverse, spent about an hour trying and investigating linkages etc. Even recording his attempts on his phone camera. As it is "a known characteristic" perhaps it should be made known to the Skoda/VW dedicated AA reps? Also, perhaps they should be made aware of the fix that you suggest here? Being an "old geezer" I'm familiar with the "double de-clutching" move, which the AA guy also tried, to no avail. Do you really believe that a fault occurring "a handful of times in the first six months" is acceptable? And should we not be made aware of this situation during the buying process, so we can make a considered decision on purchase? Has any pressure on this been brought to bear on Skoda/VW? And are they bothered? Kind Regards. Stefan.