Andrew7423

hobbes42 - Yes, the work has been done already, well, with busy lives, schedules, etc, and having left it until the service rather than being proactive, I didn't leave myself much choice other than to get it done there and then. Lesson learnt. roaddetective - good point, again, being proactive is probably the key. Doh! jevpls - If they are so common to fail, it makes you wonder why they're not more serviceable and located in an easier place to work on? 7 hours labour to change this thing out. willy0329 - Can this really be down to the fuel? Skoda has never advised us on fuel, other than "it's a diesel". On our travels, we have used supermarket fuel for sure, but our local, and most common fuel stop was run by Total. And, now I've looked it up, it appears to be run by Co-operative Group, hmmm? We also have the option of BP, I might swap from now on. ColinD - No, £1,100 was for the EGR, part and labour alone. Service was on top of that. CWARD - noted on the annual fuel system cleaner. If this really is the difference, then I think Skoda should add this as part of the vehicle's annual service. After all, I get the car serviced to prevent any nasty surprises; why can't the EGR / fuel system be treated as a serviceable item? I think it's Skoda's attitude that has riled me most: "the EGR is blocked, that's £1,100, thank you very much", no explanation, no advice. It is unfortunate, loyal customer, but at the same time, it is very good business for us - off you go, and see you next time when it blocks again. Thank you, Briskoda community, for taking the time to reply. x

Community, I wasn't expecting that - £1,100. But, it was blocked apparently, this thing called an EGR, and causing the fluttery noise I'd reported to Silbury Skoda, when the car (2010 Octavia Scout) went in for its routine 70k service. £1,100! "It's located in an awkward place", "it's a big job", "that will be £1,100" - as easy as that. Gee whiz, thank you very much, Skoda. So, should this thing have failed, become blocked? The car is exactly six years old, 70k mileage - nothing exceptional? No previous advice had ever been given, the car was bought, and 100% serviced at Silbury Skoda, was it something I'd did? Getting on to the likes of social media, it seems, I'm not the only one to have received an expensive surprise. I raised this with the dealer, that perhaps there was an issue here, and why it seemed like I was being unreasonably hit with a large bill for a component, that by rights, should really last the lifetime of the car. The only line I've had back, from the dealer, and from Skoda customer care is that, because my car is older than five years, there is no 'goodwill' to be had. End of. So much for being a loyal customer, it seems goodwill has its limits when the boot is on the other foot. So, my questions are: am I being unreasonable to think that it's not o.k. for the EGR to block, and that it should actually last the lifetime of the car? Given Skoda's stance that there is nothing they are willing to do, is there any form of recourse to hopefully recover my expense? Oh, actually, Skoda did offer 50% off my next service. Ummmmmm, let me think about that. x

Hello Briskoda community, I am a happy owner of a 2010 Octavia Scout, or at least I was, until something called an EGR reared its ugly head. But, I guess that is for another discussion - standy.