MobilitySkodaVictim

After coming in for a second visit to bring in my wife's driving licence to add her onto the mobility insurance, we went outside, picked the colour and confirmed our order. Little did we know that Faintree would completely b*lls it up. They didn't send in the copy of my wife's drivers license. It wasn't until we hit a pothole and damaged a wheel it came to light she wasn't covered. We rang the garage to ask them to admit their mistake to mobility and the insurance but amazingly all memory of our coming in and them taking a copy of her license just disappeared. Joe Edwards denied all knowledge and then when we rang the manager, he also said they had no evidence. Feels like they are fearful they will be landed with the insurance bill and won't admit their error and co-operate. Thanks to Faintree I will have to give up the car and will no longer be able to receive the specialist treatment for my condition as it is 90 minutes away by car. My kids have the same condition and they also now won't be under this specialist. I am so angry with them. Useless Useless Useless. Unless you want a whole heap of incompetence and inconvenience, do not use this garage. Joe Edwards - happy to take your money, not process the paperwork, make significant errors and then suffer memory loss. It is now my mission to let as many people know what happened. Never had this problem with previous mobility vehicles suppled by Ford and Vauxhall.