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dmacca

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  • Location
    Scotland

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  • Model
    Mk3 skoda octavia vrs tsi

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  1. I forgot to say, the reason I ended up going to West End Skoda was I had previously visited Lawries garage in St Boswells with the same problems and after a receptionist took some photos (the warranty specialist made an appointment to see my car, changed it and didn't tell me), they left me a voicemail to say that they weren't repairs covered by warranty. I phoned West End and after explaining the problems John said "they sound like warranty repairs to me", I waited till I was on holiday and went and saw them and sure enough all was fixed.
  2. I used what is now West End Skoda for a couple of warranty fixes and can not speak more highly about the service I received. Within ten minutes of being out for a test drive drive with a tech it was decided that the work required would take longer than a couple of hours, I was handed the keys to a brand new octavia estate courtesy car and was told they'd be in touch. The updates I received from John were good and went back a few days later to pick my car up. Kevin checked everything was ok with my car and the courtesy car and I was on my way shortly after. The work appears to be of a very good level. A very good experience overall.
  3. Hi everyone, I'm a new member, I own a mk3 octavia vrs tsi and a mk2 tdi sport.
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