David1980

Here is the Dekra report, I’m wondering if it’s worth taking to small claims or not? 914619D9-8401-4C19-8DCF-2E21A707EEE8.pdf

So today after nearly 2 years with the Ombudsman they have found in favour of the dealer. It was noted that I had evidenced the car being 4 years old, FSH from new with same dealer, however the crucial part of the Dekra independent experts review was that The chain had jumped not snapped, it does say the tensioner probably made it run slack which the Ombudsman has said would be an oil fault. i feel absolutely dejected by it all. it is the final decision, I need to weigh up whether to try small claims court. thanks for your help everyone

Hi everyone, last week the Ombudsman came back to me and seemed to be leaning towards me in terms of the claim. Yesterday they made there final judgement and have found in favour of the dealer, they accept that my chain has failed and that the engine failed as a result, but that the car was sold in a reasonable condition and that I have not proven that the chain was faulty. it really is like banging my head against a brick wall, neither Skoda uk or the dealer have ever acknowledged the fault exists and this is very hard to prove to the Ombudsman, I have appealed the decision and have 10 days to make a submission. Any further assistance would be greatly appreciated, The dealer has also retracted the initial offer of help as it’s gone on so long, (this is all due to the Ombudsman) Thanks for your help everyone!

My case is still with the umbudsman, an independent investigation has shown that the engine failed and that the Timing chain broke, what it won’t say is what caused the chain to fail. this in my argument is immaterial, given the situation with the timing chains. my car was brought from new, with 4 years FSH from the main dealer. I do not hold much hope with the Ombudsman, will try small claims after as a matter of principle. As a carer to a terminally ill relative I have now purchased a new car.

Little update on my car, the case went to the ombudsman, who took a month or so to finally agree with Skoda/the dealer, which would still leave me paying about 2000 to get the car fixed. I have since had an independent report compiled, it states the chain has stretched and ultimately wrecked the engine, it states this would have probably been over a short period of time and most likely the fault of a tensioner. This has been given to the motoring ombudsman, who is revisiting the case, they seem to focus greatly on Warranty and not the sale of goods act. I await their reply. I have found the entire process horrendous, I am a carer for a terminally ill parent and if I could've afforded a new engine i would have just paid and fought for the refund. I will keep you guys updated and appreciate all the help and advice.

Bit of an update, My complaint went to the motoring ombudsman, they have taken about 5 weeks to return a decision in favour of the manufacturer/dealer but managed to maintain the goodwill gesture. I have now requested an independent report on the car which will be supplied as part of an appeal, after which it will probably be small claims court. many thanks for all your help!

The case is awaiting an adjudicator from the Motoring Ombudsman, they are currently hugely backdated but believe mine will be looked at during the week, someone there took a brief look at my case and said that as it's out of warranty I would be relying on the sales of goods act, and I would have to proof it to be a manufacturer fault. Was hoping they'd be the voice of reason, if anyone has any further info I could use come the Adjudicators call, it would be greatly appreciated

Just had a reply from the dealer, they had lengthy discussions with Skoda and have reduced the cost of the repair to £2930. They believed that to be their final offer.

Have finally received a call from Skoda uk, the rep said "all goodwill and repair is done via the retailer and she would have to approach them for an increase" she said their offer would be final and that after that it would have to go to the motor ombudsman. I shall await their call

Thank you, I was told to wait for my case to be passed to a customer service rep which could take 48 hours, any info I could take to the table is greatly appreciated, will keep this updated

Think I have the same thing, car Died suddenly and managed to get it to side of the road, 1.2 fabia 62 plate with 49k on the clock. Dealer has offered 25 percent taking the repair to 3k. said the timing chain had slipped four cogs and caused damage to the engine. Car valued at 3.5k Owned from new and FSH from Dealer Any advice would be greatly appreciated