GTD184

Thanks for your kind words I really appreciate your support. I was a Ford fanboy 30 years ago and owned numerous XR2's, XR3's and XR3i's....they were the good years. My daughters drives a 2019 Ford Fiesta 1.0 three cylinder with 100ps, it seems so funny to realise that the 3 XR3i's I owned had an output of 105ps and they were considered 'Hot Hatches'

Scot5 your initial comment rings true so I will refrain from mentioning thebrand that will replace my wife's VW, lets just say it is a brand that we have great experience of and have purchased a number of their products in the past will very little or no issues. Again, you are very correct that the system is not tailored to support the consumer due to costs. Vw as with many other manufacturers attempt to frustrate and place heavy financial burdens on consumers which make them give up. Unfortunately, for VW I had great faith in the law and the departments that were appointed to fight our cause and justic prevailed. Regarding your questions, the car as per legal advice has been stored the entire time this dispute has been live. It has not been driven since August 2017 only for servicing purposes. The Financial Ombudsmans decision is final and legally binding so VW cannot object or contest the FO's decision. The FO has compiled the full facts of the case including compensation, which will be available to read on the FO's website in due course. There has been a legally binding financial resolution which has been drawn up by the Financial Ombudsmanmy wife has accepted. Unfortunately, the manner in which warranty work applies in dealerships your idea would not of worked and im sure no dealer would have taken the gearbox out and instigated some kind of mechanical failure. XR4x4?.....that is going back some years!

Well after 3 years and 6 months justice has finally been served on Volkswagen! A legally binding decision by the Financial Ombudsman has upheld my wife's dispute with VWFS. This was not where my wife wanted to be having ordered her Tiguan in good faith in October 2016 before taking delivery on 3 March 2017. The attitude of the dealer, VW and VWFS combined was to ignore my wife's genuine concerns, baffle her with claims of 'normal characteristic' and to frustrate her with delay after delay after delay, whilst the Motor Ombudsman, our legal representatives and the Financial Ombudsman attempted to obtain relevant information. On 16 September 2020 the Financial Ombudsman in her 7 page report confirmed that "Mrs W’s car was not of satisfactory quality"! The FO also stated "My overall impression is that these noises do not appear to be in line with what a reasonable person might expect from a car of this price and description" - "I think Mrs W should now be allowed her final right to reject the car" The full 7 page report will be available on the Financial Ombudsmans Website in due course. Relief is an understatement, we are elated! After 3 years and 6 months we can now finally move on with our lives. It gives us tremendous pleasure knowing that the 'little man' on the street won a dispute against a large car corporation who knew they were wrong in the first instance but they continued to heap financial stress, mental distress and great inconvenience upon us for daring to take them on! This decsion also proves that our concerns with the noise issue that is affecting many Tiguans is not acceptable. I sincerely hope all other Tiguan and other VAG brand owners who have encountered a similar issues or experience with Volkswagen or any other car manufacturer draw the strength to take these car corporations on and get the justice you deserve! I think its fair comment to say that we will never be purchasing another VAG car in the future after this regretable experience!

Well after 3 years and 6 months justice has finally been served on Volkswagen! A legally binding decision by the Financial Ombudsman has upheld my wife's dispute with VWFS. This was not where my wife wanted to be having ordered her Tiguan in good faith in October 2016 before taking delivery on 3 March 2017. The attitude of the dealer, VW and VWFS combined was to ignore my wife's genuine concerns, baffle her with claims of 'normal characteristic' and to frustrate her with delay after delay after delay, whilst the Motor Ombudsman, our legal representatives and the Financial Ombudsman attempted to obtain relevant information. On 16 September 2020 the Financial Ombudsman in her 7 page report confirmed that "Mrs W’s car was not of satisfactory quality"! The FO also stated "My overall impression is that these noises do not appear to be in line with what a reasonable person might expect from a car of this price and description" - "I think Mrs W should now be allowed her final right to reject the car" The full 7 page report will be available on the Financial Ombudsmans Website in due course. Relief is an understatement, we are elated! After 3 years and 6 months we can now finally move on with our lives. It gives us tremendous pleasure knowing that the 'little man' on the street won a dispute against a large car corporation who knew they were wrong in the first instance but they continued to heap financial stress, mental distress and great inconvenience upon us for daring to take them on! This decsion also proves that our concerns with the noise issue that is affecting many Tiguans is not acceptable. I sincerely hope all other Tiguan and other VAG brand owners who have encountered a similar issues or experience with Volkswagen or any other car manufacturer draw the strength to take these car corporations on and get the justice you deserve! I think its fair comment to say that we will never be purchasing another VAG car in the future after this regretable experience!