Geoffyhil2

I obtained the DVD from a retailer called "The SatNaviShop". They have a website (www.satnavishop.co.uk), and, I believe, premises in London. Their website gives an e-mail address for enquiries. They were very helpful whem I first contacted them, which I did because I wanted to be absolutely certain that the DVD I intended to order was appropriate for the Columbus satnav in our Superb Mk 2. After ordering, the DVD arrived quickly, well packaged. The update process was straightforward, but a little protracted, and they helped me successfully load the new mapping database. We have found the mapping to be right up-to-date in journeys across Spain, and subsequently here in the UK. I have no connection whatsoever with them other than as a customer satisfied with both the product and the service. I'm sure that if you contact them, they'll advise you on what options you have, and you can make your mind up about them accordingly. If I can be of any further help, don't hesitate to ask.

Sorry to hear of your difficulty. Surely your dealer has a responsibilty to ensure that the SD card provided is compatible with the firmware and software in your Superb, and should therefore update your system correctly. Have you reported this to the dealer, and what was their response? If they're not helpful, I'd suggest trying Skoda Customer Service. I have found them to be extremely helpful in the past. When we carried out the update (using an independently-produced DVD) on a much older satnav (a Columbus in a 2009 Mk 2) it was a lengthy but straightforward process, and worked perfectly. The only downside is that the pronunciation of foreign place-names is hilarious!

Thanks for the suggestion - I was given the recommendation of a shop which provided DVDs compatible with the Columbus satnav in our car. I spoke to then by 'phone, and they were extremely helpful, so I ordered one. The updating process was lengthy but straightforward, and I've found the mapping to be up-to-date, acroos both this country and those parts of Western Europe that we've since visited. The only downside was that the voice used for the instructions is completely different from the original, which took a bit of getting used to, and the pronunciation of Spanish place names is hilarious. In fact, we've occasionally put destinations in just to hear what they sound like!

We still have the Superb, and have decided to keep it to infinity and beyond, despite having no idea what caused the problem! Our local dealership, aided by Skoda, tried every suggestion that was made through this forum, and some other ideas that they came up with, all to no avail. Finally, as we were going to be away for over a month, the dealership asked if we'd leave the car with them so that they could test it at random intervals and try to replicate the fault, and find the solution that way. This did not throw up anything useful, but they did suggest that I drive the car a little more quickly from time to time, when conditions permitted. I admit that I am a somewhat sedate driver, and my wife remarked, correctly, that on the occasion that we were brought back on a tow-truck, it was probably the fastest that our car had travelled since we had acquired it! Anyway, I tried this piece of advice, and from that day, we have never experienced the fault. I'm sorry that I can't offer a better explanation or solution, but that's all there is.

Thank you to everyone who has shared their experiences and given advice. I'm overwhelmed with people's helpfulness and generosity! I'm away from home for a month or so now, but when I'm back I'll get back onto the update project, and I'll share my successes (or failures!) with everyone. Thanks again!

We've owned a 09 Superb Mk 2 from new. It's been a "superb" car, so we've decided to keep it until infinity or beyond! We'd like to update the satnav mapping, as we're getting fed up with being told that we've gone off road and that we should proceed iwth caution. We've had confusing and conflicting advice from both the local dealer from whom we bought the car. and from Skoda UK. Does anyone out there have any experience of having this done, or doing it themselves, using either Skoda or third-party media, that they'd be prepared to share?