Sigo
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For what this is worth, I lost the DAB radio presets on Columbus Infotainment on my 2018 (May) Karoq three times over the past 4 or 5 months, dealer took in car and with confirmation from Škoda Technical centre confirmed problem was due to out of date software. They carried out TPI software update and tested. No problem 48 hours later. Here’s a pic of latest ‘system information’ screen showing new spec installed. Difference was ‘Software:1383, versus ‘1240’ previously. I hope this helps others with same issue, I hope that’s fixed it.
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Just wanted to say that now in September 2020 this advice is most helpful, thank you. Also reference in the Digital Owners Manual of additional help.
