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Thanks for the update Kgn! It's a frustrating issue that only started to occur when the warranty ran out. I had found that disconnecting the battery for a while resets it for a couple of days and then it comes back. I see Aliexpress have a few of these switches available at a reasonable price. They don't seem identical to mine though. Theirs have Speech above the phone button on the RHS, whereas mine has Lane Assist. Neither are actually activated in my VRS though.

Hi, do you have the part number of the optocoupler from RS Components, please? I'd like to order the right one before I take it all apart.

Update: The touch screen and the unit in the glove box were replaced last week as per Skoda's recommendation. It's working properly again now. Thanks for the replies.

A software update hasn't fixed the issue for me. A new screen is on order, so I'll get it swapped the first week in January.

Thanks. I see both issues. Sometimes it goes into the setup menu by itself, or changes radio station by itself etc. Sometimes the touchscreen is unresponsive, sometimes the hard keys are also unresponsive (Radio, Phone, Nav etc). Sometimes I can still change channels using steering wheel controls and other times that freezes up too! They are going to attempt a software update next week so will see what effect that has. I never had this problem before they serviced the car two weeks ago. Maybe coincidence maybe not! I'll report back....

Did you ever get to the bottom of this one? I have the same issue for the last week. I have 4 weeks warranty left!