ChristopherCanham

What a shambles our first Trust Group UK purchase has been ..... Trust Skoda ( Trust Group ) made various blunders through out the 2 months car buying process but worst of all various key staff there confirmed several times in advance and in writing that the brand new top of the range £33k car would definitely have the Emergency Call safety system we wanted as standard but when we arrived to collect it 2 months later we immediately found it was missing and several more key staff then told us a totally fake story about how the system had now changed to an " invisible system " and when we refused to take delivery of the car they gave us a letter to confirm the system was definitely fitted ...... During the following days when other dealers confirmed that we had been scammed Trust Group and its directors seemed totally unconcerned and refused to supply the correct car .... and even worse the manufacturers seemed totally powerless to get them to do the right thing .... we will never have another car from TG and would advise other new car buyers to think seriously if this is how they want to be treated.

What a shambles our first Skoda Wolverhampton experience has been ..... Trust Skoda ( Trust Group ) in Wolverhampton made various blunders through out the 2 months car buying process but worst of all various key staff there confirmed several times in advance and in writing that the brand new top of the range £33k Karoq would definitely have the Emergency Call safety system we wanted as standard but when we arrived to collect it 2 months later we immediately found it was missing and several more key staff then told us a totally fake story about how the system had now changed to an " invisible system " and when we refused to take delivery of the car they gave us a letter to confirm the system was definitely fitted and they reconfirmed in writing again a few days later !!! ...... During the following days when other Skoda dealers and Skoda UK confirmed that we had been scammed Trust Group seemed totally unconcerned and refused to supply the correct car .... and even worse Skoda UK seemed totally powerless to get them to do the right thing .... we will never have another Skoda and would advise other new car buyers to think seriously if this is how they want to be treated