Pearl Wilson, Mechanic's Assistant
Welcome! What's going on with your car?
Hi, my Karoq has just gone in for the oil/ service at Skoda West Yorkshire, Once again I'm still having issues with the Columbus infotainment system, (stops working, freezes, phone wont connect, occasionally switches from phone to the sim on it's own Etc). When I bought the cat new in 2019 no issues, then they recalled it saying there was an issue with the PS door system, which affects the Columbus??? (I'd not noticed anything at that point), all done under warranty. in approx 2nd to 3rd year I started having issues (stops working, freezes etc). they checked it and said they had looked at the door system, which is a known issue connected to the Columbus? which they say they'd fixed, however I still kept getting issues. Shortly after warranty expires (3 yrs) they then started to agree there were still issues and said I needed to have both door systems replaced and if I contributed to cost (£600+) they would do it... Staggered by this I said no to paying and they refused to fix it. As I say, it's now gone into garage to do service, I've listed every fault on paper and said I will contact Skoda HO if this is not fixed, quoting that they knew there were issues before the end of warranty. I've now been looking online and see there are a lot of people experiencing same issues and this is not the "one -off" situation the dealership had led me to believe, Where do I stand